How can I contact the company Mer?
These are the ways you can get in touch regarding all topics related to charging at IKEA parking lots – including questions about invoices.
24/7 Hotline:
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00800 2427 4363
E-Mail:
In case of a malfunction:
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Mer – ConnectME - App „☰ Menü > report a problem“
Your contractual partner for the charging processes is Mer Germany GmbH, Taunusstraße 23, 80807 Munich.
You can close your account in the Mer - ConnectME app or under your Mer profile.
Read moreYou can report a defect or damage via the following channels.
Read morePlease understand that our courier drivers cannot be contacted. You can track some carriers live on the delivery day in your profile.
Read moreOpen your account information. Under “Add contract”, enter your family/business number under VIN number. Confirm with “Ok, add new contract”.
Read moreYou can change your payment method in the Mer – ConnectME app or in your Mer profile under 'Payment Methods'.
Read moreYou can get in touch with us via chat or phone. solve your problem in the chat?
Read more