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I've done the setup but Control Anywhere is not working. What can I do?

There can be various reasons to why Control Anywhere isn't working for you: - Ensure you have internet connection either via Wi-Fi or mobile (3G/4G/5G). - Ensure you have Control Anywhere enabled in IKEA Home smart app.

There can be various reasons to why Control Anywhere isn't working for you:
- Ensure you have internet connection either via Wi-Fi or mobile (3G/4G/5G).
- Ensure you have Control Anywhere enabled. If not, please follow these instructions:

  1. You are connected to DIRIGERA hub when using IKEA Home smart app inside your home wi-fi. 
  2. You have successfully authenticated yourself via email address.
  3. Ensure you have DIRIGERA hub version 2.313.3. or higher and the latest IKEA Home smart app version.

If you still struggle, please use the Help&Support-centre (under settings) in the IKEA Home smart app to reach out to your local IKEA customer support center.

  • I didn't receive the verification email to set up Control Anywhere.

    Please check folder for junk mail, or try the process again.

  • Why can't I access my speakers through Control Anywhere?

    Speakers are not supported for remote connection through Control Anywhere.

  • How to disable Control Anywhere when I am connected remotely?

    Control Anywhere can only be enabled or disabled when connected locally to your DIRIGERA hub due to security/privacy reasons.

  • What is Control Anywhere?

    Control Anywhere is a feature in the IKEA Home smart app that allows you to connect to DIRIGERA hub in your smart home from anywhere in the world.

  • How long will Control Anywhere remain enabled?

    Control Anywhere will stay enabled until you manually disable it in the IKEA Home smart app. If you haven't used the IKEA Home smart app once within 6 months period, Control Anywhere will be automatically disabled.

  • Why is there a delay when controlling devices through Control Anywhere?

    You might experience a few seconds delay when controlling your devices remotely. If your system is acting really slow, try to restart of the DIRIGERA hub when you are back home.