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In individual cases, it may take several working days to clarify your matter. We apologize if we keep you waiting without informing you.
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We will put your products together on the day of collection shortly before your time slot. Once everything is ready, we will send you a pick-up confirmation email or call you.
Read moreYou will receive your order confirmation by e-mail after receipt of payment. Please also check your junk/spam folder.
Read moreWe take possible misconduct very seriously. If you have the feeling that human and environmental rights are not being respected, please contact our confidentiality office.
Read moreThe easiest way to check the current status of your return is in your ‘Profile’.
Read moreIf you make a purchase in the online store, you will receive your invoice by e-mail after the contract has been concluded.
Read moreYou are welcome to authorise someone you trust to collect your Click & Collect order.
Read more