I have already reported my request. How can I obtain further information?
Are you waiting for feedback or would you like to add documents to an existing process? Please use the following options:
In individual cases, it may take several working days to clarify your matter. We apologize if we keep you waiting without informing you.
You have another question or still need help? Feel free to contact us:
We will put your products together on the day of collection shortly before your time slot. Once everything is ready, we will send you a pick-up confirmation email or call you.
Read moreYou will receive your order confirmation by e-mail after receipt of payment. Please also check your junk/spam folder.
Read moreWe take possible misconduct very seriously. If you have the feeling that human and environmental rights are not being respected, please contact our confidentiality office.
Read moreIf you make a purchase in the online store, you will receive your invoice by e-mail after the contract has been concluded.
Read moreYou are welcome to authorise someone you trust to collect your Click & Collect order.
Read moreYou will receive your refund as soon as possible to the payment method you used.
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