How can I check the balance on a promotional or gift card?
You can check your promotional or gift card online or in the IKEA store.
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To do this, simply use the balance query and log in with your IKEA profile.
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Then enter the last 13 digits of your gift or credit card and the PIN code.
If you have a promotional card, the PIN code is not necessary. You will then know the amount on your card. After using your card for a purchase, the remaining balance will be shown on the receipt.
You cannot find out the balance on your card by phone or email.
The credit on your promotional card cannot be redeemed for the purchase of a gift card.
Read moreYou can find the 19-digit code for our promotional cards, prepaid cards and gift cards at the bottom left of the back of your card.
Read moreUse your membership card in your store or online
Read moreWhen you register with IKEA Family, you will automatically receive your digital card by email and can save it in Apple Wallet or Google Pay if required.
Read moreSelect the payment option “Add an IKEA gift/repair card” in the order process.
Read moreThe promotional card is valid for six months from the time it is topped up and cannot be redeemed in the online store.
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