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What can I do if a planner does not work?

In the event of an error in one of our planners, please delete your cache. If this does not help, check whether your computer meets the requirements. Smartphones & tablets are currently not supported.

 

Delete cache & cookies

In order to maintain a correct display in the planning environment, it may be useful to clear the cache from time to time. This ensures that the updates installed by IKEA are taken into account. You can find instructions on how to do this on the pages of your browser. In order to maintain a correct display in the planning environment, it may be useful to clear the cache from time to time. This ensures that the updates installed by IKEA are taken into account. You can find instructions on how to do this on the pages of your browser. 

Hardware

Windows

  • 1 gigahertz processor or higher
  • 256MB graphics card
  • System memory: 4GB or more
  • Graphics card compatible with DirectX 9.0c
  • 1024 x 768 pixel screen resolution
  • Broadband Internet access
  • Windows 7 or higher

Mac

  • 1 gigahertz processor or higher (only for Intel processors)
  • 256MB graphics card
  • Graphics card with OpenGL 2.0+
  • 1024 x 768 pixel screen resolution
  • Broadband Internet access
  • Mac OS X, Yosemite 10.10 or higher

Connection type & speed

Wired, 3G, 4G

  • Wired for a reliable connection
  • High-speed wireless network 3G/4G 8 Mbps or higher

Supported browsers

Windows 7

  • Internet Explorer 11
  • Firefox 59 or higher
  • Chrome 66 or higher

Windows 8/ 8.1

  • Internet Explorer 11
  • Firefox 59 or higher
  • Chrome 66 or higher

Windows 10

  • Internet Explorer 11
  • MS Edge 41
  • Firefox 59 or higher
  • Chrome 66 or higher

*Note: Firefox 64 Bit is not supported

Mac OS X El Capitan

  • Firefox 59 or higher
  • Chrome 66 or higher

Mac OS Sierra

  • Safari 11
  • Firefox 59 or higher
  • Chrome 66 or higher

Mac OS High Sierra

  • Safari 11
  • Firefox 59 or higher
  • Chrome 66 or higher

Unknown error messages

Individual settings on your PC can lead to impairments of the METOD Kitchen Planner under certain circumstances. As these settings are not visible to us, we ask for your understanding that we cannot answer your questions.