What do I do if there are packages missing from my order?
Bear in mind that your delivery could be incomplete if we have split your order into several shipments. We will do this to avoid damage or for logistical reasons.
You can view your delivery status for individual shipments and find further contact options at IKEA.de/shipmenttracking. Your shipment can be delivered by delivery company but parts of it can also be delivered by parcel service.
Have all part shipments been delivered and you’re still missing a package?
- The quickest way to get individual parts of your item or whole missing items is to go to an IKEA store. It doesn’t matter how you bought the items from IKEA Germany.
- Just contact our customer service/exchange co-workers at the IKEA store directly with your purchase documents.
- We are happy to help you in the chat. Then type the word ‘Reklamation’ in the text box.
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To ensure that everything runs smoothly, we ask you to make sure you keep your collection appointment. If you are unable to do so for important reasons, please pick up your order as soon as possible, but no later than the next day.
Read moreIf you have received a damaged product, you can either file a claim online or contact IKEA Customer Service for assistance.
Read moreTo use this service, add smaller items to your cart, select the 'Parcel Delivery' option at checkout, and provide your delivery address and any special instructions. You'll receive a confirmation email with estimated delivery dates, and tracking information will be provided once the order is processed. On delivery day, ensure a safe place is available if you're not present and check for any issues immediately upon receiving your order. If you notice any problems (such as missing or damaged items), contact IKEA Customer Support.
Read moreWe kindly ask you to keep your delivery date.
Read moreIs the part missing during assembly framed in the assembly instructions and shown with an “i”?
Read moreTo use this service, add your desired items to your cart, choose 'Home Delivery' at checkout and select the 'In The Home Delivery' option. Provide detailed delivery instructions, select your preferred delivery day, and confirm your order. You'll receive a confirmation email and SMS with delivery details, and on delivery day, ensure clear access and that someone over 18 is present. The driver will place items in your specified room. If you notice any problems (such as missing or damaged items), inform the driver on site and contact IKEA customer support.
Read more