What do I do if there are packages missing from my order?
Bear in mind that your delivery could be incomplete if we have split your order into several shipments. We will do this to avoid damage or for logistical reasons.
You can view your delivery status for individual shipments and find further contact options at IKEA.de/shipmenttracking.
Have all part shipments been delivered and you’re still missing a package?
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The quickest way to get individual parts of your item or whole missing items is to go to an IKEA store. It doesn’t matter how you bought the items from IKEA Germany.
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Just contact our customer service/exchange co-workers at the IKEA store directly with your purchase documents.
To ensure that everything runs smoothly, we ask you to make sure you keep your collection appointment. If you are unable to do so for important reasons, please pick up your order as soon as possible, but no later than the next day.
Read moreIf you make a purchase in the online store, you will receive your invoice by e-mail after the contract has been concluded.
Read moreWe apologize that your gift card hasn't arrived yet. We'd be happy to review your order for you. Please send your request and a copy of your order confirmation email to [email protected].
Read moreDelivery times and delivery options depend on stock levels and whether there is available delivery capacity. You can view the delivery options in the shopping basket.
Read moreTo ensure a smooth process, we ask you to collect your order within your selected pick-up time frame,
Read moreThe best thing to do is to go back and ask at the customer service desk whether any of your lost personal belongings or purchases have been handed in at the IKEA store.
Read more