Help & contact

We’ll be happy to help you with your enquiry. Still, there are also many things you can quickly solve yourself; we’ve gathered everything you need to know to do this.

What you can do

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Your order

You’ll find your delivery or Click & Collect order status in your order summary. You can also change the date or cancel your order there.

Returns & claims

We’ll tell you all you need to know about on returning and exchanging items as well as filing claims here.

Services & benefits

You can do everything yourself, but you don’t need to. Our services make life easier; you decide how much support you need.

Spare parts service

Missing a part? Just reorder it!

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Lost and found

Lost an item at an IKEA store? No problem.

Learn more

Ask about your balance

Check your balance on your gift card, credit card, or promotion card.

Learn more

IKEA guarantee

So you can keep enjoying your IKEA purchase long into the future.

Learn more

Planning service with appointment

Our experts will support you in your planning. This service is only available in German language. You will be forwarded to the German website.

Learn more

How to reach us

You have another question or still need help?

Feel free to contact us:

Support by telephone

You will get direct support by phone using the following telephone number:

+49 6192 93 999 99

Mo-Fr: 8am-20pm

Sa: 8am-19:30pm

Help & contact

What you can do

Spare parts service

Lost and found

Ask about your balance

IKEA guarantee

Planning service with appointment

How to reach us

Frequently asked questions