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Terms and conditions

These are the general terms and conditions which apply to your purchase of goods from IKEA Shop Online through our website at www.ikea.ae. It is available on the IKEA website “IKEA Shopping Online” page.

IKEA Shop Online, when we talk about IKEA in these terms and conditions we refer to it by using (the pronoun “we”, and its derivatives). When we use (the pronoun “you” and its derivatives), we mean a user shopping from IKEA and buying its products.

In addition to these general terms and conditions, there are other important legal conditions concerning Return policy and Cancellation policy. To agree on these general terms and conditions means your approval and your commitment to the return policy, which are all part of a legally binding contract between us and you. You must read these general terms and conditions and return policy carefully before buying anything from IKEA Shop Online.

We reserve the right to change the general terms and conditions and return policy at any time. Any changes in terms and conditions will apply on all new orders after posting the changes on IKEA Shop Online page. You should review the general terms and conditions and return policy posted on IKEA Shop Online page before each request.

If you have any questions concerning these general terms and conditions, return policy, cancellation policy, products, or “IKEA Shop Online”, please contact us and talk to one of our representatives in “IKEA Shop Online” on this number: 800 4532

Information about “IKEA Shop Online” and our products

Using our website (even without buying any of our products) means your approval and commitment to these terms and conditions.

We strive to insure the accuracy and validity of all information contained on IKEA website, including product descriptions' and prices contained, at all times. However, errors may occur. We shall try to correct all errors and information on IKEA website ASAP, if we find that this error has any impact on your order we shall try to inform you.

You should keep in mind that “IKEA Shop Online” provides a different shopping experience than buying from the physical store. You have to be aware about:

Our services:

We sell IKEA products and services for IKEA products, through our website www.IKEA.ae or through our stores.

Colors

Colors of products shown on website depend on many factors - including display settings used on the site; products shape and sizes. It may appear different in reality than the screen. We provide dimensions and measurements with the descriptions of products, it is your responsibility to ensure that the actual size of each product fits your purpose.

Photos

Photos on the website are for illustration purposes only, in order to obtain an accurate description of any product and its details you should read the product description listed.

All products

All products depend on its availability in stock, which means inability to meet your order in case of its absence. Products shown for sale are prone to be stopped from sale either online or in stores at any time. It is our responsibility, in such cases, to pay you back any amount you have paid for products you did not receive;

Promotion offers and products

Promotion offers and products on IKEA website may not be all available in stores and vice versa.

Our product prices on our website are the same as those listed in our catalogue and in our stores. Sometimes, you may find a difference in price, when there are different promotions in stores or on our website.

Validity of information

IKEA assumes the validity of information provided by the customer; the customer in return is held responsible for the accuracy of his personal information and data required to complete the purchase. The customer assumes responsibility in case he provides any incorrect information. IKEA United Arab Emirates shall not be responsible if otherwise happens.

Protection:

We shall do our best to have our website free from any viruses, you have to make sure to use the appropriate programs and software for detecting viruses and any other malicious content online on your computer or smart phone.

Be cautious!! You may encounter many pseudo IKEA websites, which may seem similar to the official website and claim selling our products. IKEA is not responsible for any fraud or fraudulent attempts by other websites. The official UAE IKEA website is: www.IKEA.ae

Available Services

We have the right at any time to modify, stop selling, stop services, sell any of our products, stop online shopping temporarily or permanently, with or without prior notice. In case our service stops after payment, we shall refund you, in accordance with the return policy- refund.

Security

It is your responsibility to ensure confidentiality of your login and password, and all other data related to your account at all time. You agree to notify us as soon as you know about any suspected or presence of any risk to the security to your account.

The eligibility to order and purchase our products

Unless you are 18 years old or older you may not purchase from IKEA United Arab Emirates. The delivery address must be in the United Arab Emirates. You should provide a valid email, a cell phone number that you can be contacted through easily.

Although we sell children’s products, it must be purchased by adults only; All products sold by “IKEA Shop Online” are for personal use only; none of these products are authorized for commercial or industrial use, unless it is explicitly stated.

Order to purchase products

Please check our “IKEA Shop Online” guide for more information about the steps of purchasing our products. Your order represents an offer to purchase products from IKEA. When you order more than one item your order represents a set of offers for each product separately.

Both your act of assigning the webpage, and your personal email, are considered a confirmation for your final order that you have sent to IKEA Shop Online. Please pay attention when placing your order, since you may not be able to modify or add any more products after we send you your confirmation email.
In case you desire to modify your order after you complete your purchase, you may incur additional costs.

Purchase requisition approval contains the product details that you have ordered, the total cost of comprehensive delivery, assembly and order number. You should print a copy of these general terms and conditions, along with the return policy, and cancellation policy then keep them in a safe place. You will need to refer to this data when you contact us with your request.

Acceptance of the purchase order:

Although we hope we can provide all products ordered, we reserve the right, in our estimation, without giving any reasons, not to accept any purchase order at any time (prior to delivery of your order). In case we refuse your order, we shall notify you as soon as possible; with any amount owed.

Payment

you may pay for the products that you purchase in any way contained in the manual through “how to pay online?” Installment is a service offered by the Bank that issued your credit card. Service fees and installment period may vary according to the Bank. We, in IKEA, are not responsible for any installment fees imposed by the Bank.

We shall get the amount to be paid from your card at the time you submit the purchase order. We shall contact you if we run into any trouble collecting the amount of the purchase made. The collection of order value does not mean acceptance of the purchase, in the event of non-acceptance of your order you will be refunded the full amount as soon as possible (and in any event within three working days of the notice of rejecting your order).

We are responsible for the refund to your Bank. The date of refund to your credit card may differ according to your Bank. (It may take from (1) business day to (3) weeks). If you cancel your installment service, IKEA will not be responsible for any assembly fees that may incur from the credited bank. (Please check with your Bank)

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

Prices

All prices listed on “IKEA Shop Online” are IKEA prices, unless otherwise stated. Prices listed do not include delivery or assembly fees. Delivery and assembly fees will be added to the total price of your order according to the following paragraph.

The price that you paid for your products is the price of “IKEA Shop Online” when you ordered your purchase; unless these terms and conditions stated otherwise.

In most cases delivery fees that you paid are those provided by “IKEA Shop Online” when you placed your order. Delivery fees will be calculated according to your location, measurements, weight, size, nature and the value of your product. For more information concerning delivery fees please refer to our delivery information.

Product availability

Although we constantly check the accuracy of our stock on “IKEA Shop Online” and its compatibility with the physical inventory in our warehouse, error may occur. If we discover any stock error with any product you ordered, we shall inform you as soon as possible.

Delivery & assembly

  • Please ensure that electricity and A/C are available and in working status before the delivery date.
  • Required building gate pass for delivery permission should be prepared by customer prior to delivery
  • Place should be ready; area  should be cleared  of obstacles  or old furniture and has enough space for delivery and  assembly/installation to take place. If place is not ready, please call IKEA to reschedule assembly  or installation.  Rescheduling of service is   based on IKEA’s next available service date.
  • Only furniture items will be fixed to wall, Accessories are not included (small mirrors, wall shelfs, picture frames)
  • Due to stability and safety issues, wall cabinets can only be mounted on concrete walls.
  • For safety, chest of drawers above 70cm shall be mounted on the wall. Please read IKEA  “ Secure it” campaign
  • Delivery of any defective product will be replaced after collecting the product. Replacement of a defective product will be within 2 days in Dubai and Sharjah, 5 -7 days outstation.
  • Curtain and blind installation are not included can only be booked from the store.
  • Electrical installation is not included and can be requested at your nearest store.
  • Request of reschedule delivery & assembly can only be postponed , and that request should be sent 48 hrs. prior date and it will be to next available slot.
  • IKEA will not deliver the product using the stairway to avoid product damage , to avoid accidents and injuries to our co-workers.
  • Please ensure that someone is at home at the designated delivery day and time provided by IKEA.
  • Customer cancellation of service on the same day of service shall pay new service charges. Customers are requested to visit the store to pay the service charges beforere scheduling takes place.
  • For safety reasons, IKEA Delivery and Assembly crew will always wear protective shoes during the assembly.
  • The product must be able to enter the house in their original packaging (Entrance door size, elevator, passages in the building). IKEA shall not deliver the Kitchen Furniture and appliances using the stairway.
  • IKEA shall not dismantle or shift existing IKEA or non-IKEA furniture at customer place. 
  • Assembly service charges for furniture don't includecurtains and lighting assembly.
  • For any missing items from the order IKEA needs to be notified within 48hours. 
  • Rescheduling of order is possible in the case of postponing for future dates. 
  • Rescheduling of order is not possible in the case of preponing for earlier dates. 
  • The order will be canceled after the last delivery attempt if it is not received by the delivery due date if the client requests numerous reschedules for a period of time exceeding 14 days.
  • On the third day after making several attempts to reach the consumer within 3 days, the customer will be reached one last time, and the order will be canceled as a result.
  • IKEA does not provide disassemble/dismantling service.
  • I've agreed for any damages for (Electrical, water pipes) during the assembly of wall mounted item will be under my responsibility.

Cash On Delivery

You can pay for your Online orders with Cash on Delivery.

  • Cash on Delivery is available on all products sold on www.ikea.ae
  • Cash on Delivery is available for all delivery areas in the United Arab Emirates.
  • Cash on Delivery cannot be used in conjunction with your Debit Card / Credit Card.
  • Payment for Cash on Delivery will only be accepted in the local currency (United Arab Emirates Dirhams), as displayed during checkout.
  • Once your Cash on Delivery order is confirmed, partial cancellation is unfortunately not possible. You can instead choose to cancel your entire order and place a new order.
  • You are requested to keep the exact change available at the time of delivery for the smooth fulfillment of your order.
  • Refunds and Exchanges for all items purchased with Cash on Delivery are issued instore.
  • In case you identify an item missing from your order, you may notify us within a maximum period of 2 days from the date of delivery.
  • An additional fee of Dhs 10 will be applied to your total order value for Cash on Delivery Service.
  • For Cash on Delivery orders partial cancellation will not be accepted for goods or services unless customer is willing to pay full amount. Refund can be collected from any of the IKEA store convenient for the customer only for the goods returned.
  • Cash on Delivery amount should be paid full regardless of aftersales service.

tabby
Buy now. Pay later

  • tabby will not be available for the purchase of a Gift Card
  • More than one tabby customer cannot combine their limits to make a single purchase
  • tabby is not available for Business 2 Business (B2B) or corporate customers
  • tabby is not available on IKEA Food purchases
  • tabby cannot be combined with Cash on Delivery payment type

Pay via Tamara

  • Pay by tamara: 0% installment plan. 
  • 4interest-free installments.
  • Sign up in less than 2 minutes with just your ID and mobile number, and avoid lengthy approval processes.
  • No more stress or hassle when it comes to making payments.
  • No hidden fees or interest added to your total, making it a transparent and affordable option.

Click & Collect:

Terms:

  • The Click & Collect service is offered free of cost. All you need to pay for are the items you have purchased.
  • Delivery or Delivery & Assembly service will not be available at the time of placing your online order if you have opted for the Click & Collect service.
  • Click & Collect service is only available on online orders that are pre-paid using a credit card at the time of placing your order online.
  • Once you place your Click & Collect order, we will be unable to reschedule it. We recommend that the order be placed keeping this in mind.
  • Once your Click & Collect order is confirmed, partial cancellation is unfortunately not possible. You can instead choose to cancel your entire order and place a new order.

Prior to arriving scheduled pick-up time:

  • You will receive an order confirmation email once you complete your order.
  • You will receive a second email and SMS confirmation once your order has been prepared.
  • You will receive a third email and SMS confirmation once your order is ready for collection and you may collect your Click & Collect order based on the date pre-selected by you while placing your order online.
  • If you are unable to collect your Click & Collect order within 48 hours from the third email and SMS confirmation, we will unfortunately be required to cancel your order as we will not be able to store it beyond the allocated 48 hours. After the cancellation is processed, you will receive an email confirmation on the cancellation, and you will receive the refund in your credit card that was used to place the order as per standard banking lead time.
  • If one or more of your ordered items becomes unavailable, we will notify you by a phone call. You can choose to be refunded the amount of the unavailable item(s), and still pick up the rest of your order when it is ready for collection. Or, you can choose to cancel your entire order for a full refund.

When your order is ready for pickup at the store:

  • Once your order has been prepared and is ready for collection, we will notify you. Kindly refrain from visiting collection point until you receive confirmation that their order is ready for collection.
  • Please bring your proof of ID in the form of a current photo id, driver's license, passport.
  • At the IKEA store, follow signage for Click & Collect to pick-up your order.
  • You will be requested to present the confirmation email or SMS so that we can verify the online Click & Collect order at the time of collection.
  • You can authorize someone else to collect your order. You will have to forward the confirmation email or SMS to your representative, and we’ll take this as an official authorization from you to hand over the order to them. Without the confirmation email or SMS, we won’t be able to release the order.
  • After collection, you may return items from your Click & Collect order at IKEA store. Please refer to IKEA’s Return Policy for more information.

Product review

Thanks for your feedback!

Please note that by submitting a review to our website you will be deemed to have accepted these terms and conditions.

By submitting your email address in connection with your review, you agree that IKEA and its third-party service providers may use your email address to contact you about the status of your review and other administrative purposes. We will not use your email address for marketing purposes or distribute it to any third parties.

General
We display both positive and negative reviews but all content is moderated to ensure it is appropriate for publication on our website. This means that after you submit your review it will not immediately appear on our website. We reserve the right to accept or reject any product review submitted to us and we may edit the length and/or content of any review as we see fit.

Click here to read more

Planning design service

Design code needs to be saved by the customer for any designs made by customer on the website.

Gift card terms & conditions

  • The Digital Gift Card can be used online and at IKEA stores in the UAE.
  • IKEA gift cards purchased in UAE cannot be used/redeemed in any foreign country.
  • Physical cards with pin codes can be redeemed online and at IKEA stores in the UAE.
  • Physical cards without a pin code can only be redeemed at IKEA stores in the UAE.
  • The Physical Gift Card can be loaded with a minimum balance of AED 50, and a maximum balance of AED 5,000, at IKEA stores in the UAE.
  • Digital Gift Cards are subject to a maximum balance of AED 5,000.
  • Gift Cards cannot be exchanged or redeemed for cash or any other tender.
  • The Gift Card can be used for complete or partial payment and as many times until the balance is zero.
  • The Gift Card can only be loaded once and cannot be topped up.
  • For a digital Gift Card, the customer must enter the Card number and PIN to redeem.
  • Customers can check the remaining balance during online redemption or in-store at checkout.
  • In-store customers can pay part of the total purchase value by Gift Card and the other part by cash or credit/ debit card.
  • Online customers can pay part of the total purchase value by Gift Card and the other part by credit or debit card. Cash on delivery will not be available to purchases where part payment is done with a Gift Card.
  • The Gift Card remains the property of IKEA UAE and may not be tampered or interfered without our consent.
  • As the Gift Card is transferable, IKEA UAE will not be responsible for checking the ownership of the Gift Card before acceptance at the checkout.
  • All Gift Cards have a validity period of one (1) year from the date of purchase.
  • If the Gift Card is found, please return it to the nearest IKEA store.
  • IKEA is unable to replace the card if lost or stolen. Misuse of the lost/stolen cards will be the responsibility of the card owner. IKEA UAE will not entertain any claims in this respect.
  • Re-issue of faulty or damaged Gift Cards is not possible unless the Gift Cards are proven to be faulty or damaged because of the production process or otherwise due to the fault of IKEA UAE.
  • Refunds of merchandise purchased with the Gift Card will be in the form of a return voucher only.
  • IKEA UAE reserves the rights to modify the T&Cs pertaining to gift card usage from time to time based on the need to do so. 
  • IKEA’s T&Cs for gift cards usage are binding to all users.

Guarantees & warranties 

We are confident in the quality of our products and many items are covered by guarantees and warranties. read more

Refund card terms & conditions

  • Refund Cards can be used online and at IKEA stores in the UAE.
  • Refund Cards are subject to a maximum balance of AED 25,000.
  • To redeem the Refund Card online, the customer must enter the Refund Card number and PIN.
  • Refund Cards cannot be exchanged or redeemed for cash or any other tender.
  • Refund Cards can be used for complete or partial payment and as many times until the balance is zero.
  • Refund Cards can only be loaded once and cannot be topped up.
  • All Refund Cards have a validity period of one (1) year from the date of issuance.
  • Customers can check the remaining balance and validity during online redemption or in-store at checkout or by scanning the QR code on the Refund Card.
  • In-store customers can pay part of the total purchase value by Refund Card and the other part by cash or credit/debit card.
  • Online customers can pay part of the total purchase value by Refund Card and the other part by credit/debit card. Cash on delivery will not be available to purchases where part payment is done with a Refund Card.
  • Refund Cards remains the property of IKEA UAE and may not be tampered or interfered without our consent.
  • As Refund Cards are transferable, IKEA UAE will not be responsible for checking the ownership of the Refund Card before acceptance at the checkout.
  • If the Refund Card is found, please return it to the nearest IKEA store.
  • IKEA is unable to replace the Refund Card if lost or stolen. Misuse of the lost/stolen cards will be the responsibility of the card owner. IKEA UAE will not entertain any claims in this respect.
  • Re-issue of faulty or damaged Refund Cards is not possible unless the Refund Cards are proven to be faulty or damaged because of the production process or otherwise due to the fault of IKEA UAE.
  • Refunds of merchandise purchased with the Refund Card will be in the form of a Refund Card only.
  • IKEA UAE reserves the rights to modify the T&Cs pertaining to Refund Card usage from time to time based on the need to do so.
  • IKEA’s T&Cs for Refund Card usage are binding to all users.

IKEA 20% Discount on complete kitchens -Terms & Conditions

Offer duration:  15-02-2024 to 17-03-2024

Location valid:  IKEA UAE in-store only

Eligible customers:  IKEA Family members only

Offer value: 20% discount on Complete kitchens subject to the  inclusions and exclusions below. 

Minimum purchase value: Not Applicable

Maximum discount value: Not Applicable

Products included and excluded:

Including METOD fronts – METOD frames – Fixed Interiors - ENHET & JARNBODA systems – Kitchen Appliances & Custom-made worktop, Kitchen taps, Kitchen handles, kitchen sinks. Kitchen integrated lighting.Excluding KNOXHULT family – TILLREDA Family – Kitchen Accessories – Kitchen Furniture.

 

General T&Cs

  • B2B customers are not eligible to receive the 20% discount on complete kitchens during the offer period.
  • The discount is not available on online purchases.
  • All kitchen-related services such as measurement services, design & planning services, delivery, assembly & installation services are excluded from the discount offer.
  • Customers must make arrangements for accepting the delivery and installation of complete kitchens purchased through the discount promotion, within maximum of 60 days from the date of purchase. 
  • The discount cannot be used in conjunction with any other promotion, offer, special discounts and special agreements, including IKEA Family.
  • If a full or partial refund/exchange is made against a transaction in which a discount has been issued or redeemed, then IKEA reserves the right to refund only the discounted amount and the customer will forfeit the discount value.
  • Al-Futtaim IKEA shall not be held responsible for any misuse of the discount offer, and you agree to indemnify any claims whatsoever with regards to the use of the discount.
  • We reserve the right to revoke the discount if we suspect fraud, unlawful activity, or improper use of the discount.
  • All returns and/or refunds shall be subject to IKEA’s Return Policy.
  • Customers may be requested to provide their phone number and/or email address. Al-Futtaim IKEA will be the data controller for such personal data and will use it for the purposes of administering this promotion and to contact participants. Al-Futtaim IKEA processes the personal data based on a legitimate interest as described herein. By entering this promotion and providing your phone number to us, each participant confirms that they have understood that their phone number will be processed for the purposes described above.
  • Al-Futtaim employees and their families are not eligible to participate in the promotion if they are using their Al-Futtaim employee discount during the discount period. 
  • The discount promotion has no implied warranties attached to it.
  • All other warranties & guarantees related to complete kitchen stands are subject to standard IKEA terms and conditions.
  • Al-Futtaim IKEA will not be liable for any loss arising from the postponement, cancellation, delay or changes to the promotion beyond its control or for any act or default of any third-party supplier.
  • The voucher cannot be exchanged for cash or any other tender.

By entering this promotion, all participants will be deemed to have accepted and agreed to be bound by these terms and conditions.