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Customer Service

How can we help you?

Welcome, it’s great to see you. Whatever you need, we’ve got the answers, the help, and the services to make sure you have a great IKEA experience.

Helping you help yourself 

Looking to check the status of your order? Want to return a product or order a spare part? We have convenient self service options which will let you do just that!  

Track my order

Check the delivery status

Check it now

Gift card balance

Check your gift card balance

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Return or exchange products

For an exchange or refund, you can return your unopened products within 90 days.

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Spare parts

Find and order screws, cam locks, dowels and more for your IKEA products.

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Frequently Asked Questions  

  • Yes, you can track your order status. All you need is your order number (10-digit number on the sales request pagt. Find out more here

  • Download free IKEA Store app via App Store (iOS) or Google Play (Android)

  • For an exchange or refund, you can return your products within 90 days, Simply return the unopened items and please return them with proof of purchase.Find out more about Return policy.

  • Our collection points are open 24/7 to collect your order(except Al Wahda collection point . Find out more about click & collect service.

  • If you've found out how you want your dream home, but need some help spreading the cost, we can offer you a range of finance options to help you make your ideas a reality. Find out more about finance options

  • When you shop online, you can see the delivery cost before finalising your purchase. This amount is calculated according to the value of the products being delivered and where they're being delivered to. Find out more about our delivery service.  

Toll free 800 4532

Phone: +971 4 203 7555
Fax: +971 4 203 7620
IKEA Business: +971 4 203 7568 / 04 203 7572

Find an IKEA near you

Visit us in store and get inspired. We're open and excited for your visit. Browse our products, walk through our room settings, and grab a bite to go.

Find your IKEA