Kitchen services

Delivery and Assembly T&C for Kitchen, Furniture, Accessories, and Appliance’s

Please note that IKEA will not be able to complete any delivery and assembly/ installation in the event that the site does not pass the below requirements.

If unforeseen circumstances on site prevent us from completing your delivery and installation on the scheduled date, IKEA may reschedule the service for a later date subject to our availability. IKEA cannot be held responsible for any losses resulting from this delay.

This agreement outlines the general conditions for smooth delivery, assembly, and installation of your IKEA purchases. These conditions apply to both in-store and online orders placed through our website https://www.ikea.ae.

• To ensure a smooth delivery and assembly, please request or have a gate pass/work permit ready at least 48 hours before your scheduled appointment.
• Please ensure that an individual of legal age is at home on the day of the job.
• Rescheduling your delivery and assembly is possible, preferably 48 hours prior, but it can only be postponed to the next available slot. There will be an additional charge if you need to upgrade to an express service.
• The products in their original packaging must be able to enter the house (Entrance door size, elevator, passages in the building). IKEA shall not deliver Kitchen, Furniture and appliances using the stairway for safety concerns.
• Multiple rescheduling requests: To ensure efficient deliveries for everyone, orders will be canceled if there are several rescheduling requests exceeding a total of 14 days.
• Please remove any obstacles like paintings, cabinets, or hanging objects from the planned delivery route for a smooth process.
• Please make sure electricity and air conditioning are available and functioning before your delivery date.
• For safety reasons and stability, IKEA wall cabinets can only be mounted on solid walls made of concrete, bricks, or blocks.
• Our delivery and assembly service doesn't include mounting decorative items, shelves, mirrors, wall panels, or hooks directly to the wall.
• Our delivery and assembly service does not include disassembling, moving, modifying, or removing existing furniture or items, whether from IKEA or another brand, at your location.
• Our Team do not do any plumbing, gas connection or electrical work.For everyone's safety, our delivery and assembly crew will always wear protective footwear throughout the job in the premises.
• For safety reasons, Furniture products above 70cm shall be mounted on the wall. Please read IKEA “Secure it” campaign.
• Once you've signed off on the delivered and assembled items, IKEA cannot be held responsible for claims of damage, missing items, or incorrect deliveries.
• If any IKEA furniture or appliance is to be replaced, the product shall be returned to an IKEA store before a new product can be delivered.Floor Decking Installation:  Our delivery and assembly service doesn't cover floor decking installation.
• Online orders don't include lighting, curtain and blind installation, but this service can be booked at your local IKEA store.

Appliances

Appliance Installations: Our installation only covers the installation of new IKEA appliances. Existing or non-IKEA appliances are not part of this service.

Non-IKEA Kitchen Deliveries:  If you buy IKEA appliances for a non-IKEA kitchen, we'll deliver them but won't be able to install them.

Electrical Compatibility: Please ensure your electrical outlets match the appliance's amperage and voltage requirements. IKEA is not liable for appliance damage due to electrical incompatibility.

User Manuals and Warranties: For proper care and use of your appliances, please refer to the user manuals and warranty documents included in the packaging.

Custom made quartz worktop

• Variation charges may apply if the final dimensions differ from the drawings on the order form after the Kitchen is installed. Customers are requested to visit the store to pay the variation charges, if any, before the worktop can be fabricated on the revised dimensions.
• The placement of the worktop joints is at the discretion of the contractor.The customer should make sure that the sink and hob should be available at the time of the worktop measurement.
• Customers should communicate any change of mind of the customer worktop within 72 hours of completing the purchase in IKEA store before the worktop fabrication begins. Any change of mind on the design, grouting, cutting, or polishing may result in an additional fee for the re-measuring service and may cause further delays with the installation of the worktop. Customers are requested to visit the store to pay the additional charges, if any, before the worktop can be fabricated on the revised design.
• Worktops that have been ordered, installed, and signed off by customer according to his/her specification cannot be amended, exchanged, returned, refunded, or cancelled at any time unless the items are found to be faulty or of poor quality which will be covered in the guaranty period.
• IKEA will not accept any responsibility for any claims of damage to custom-made worktop once the worktop has been delivered, installed, and signed off by customer.
• For any after-sales modification, customers are requested to visit the store to pay for the modification charges