Returns and Claims
This page summarises how to return a product to us, our IKEA return policy and making a claim at IKEA.
It’ll also tell you where to find more details on these topics.
Returns
At IKEA, it’s OK to change your mind. Sometimes what seemed perfect for your home or office, just isn’t. That's why our IKEA 90-day return policy allows you to return unopened product to us within 90 days of purchase.
Claims
Whether you bought your IKEA product or service online or in a store, you can always either call us or come to the store to submit a claim. Please have your receipt at hand to make the process smoother. If you are missing something from a delivery you have received, have your order confirmation and/or delivery note at hand.
IKEA spare parts
Find and order screws, cam locks, dowels and more for BILLY, HEMNES, POÄNG, MALM and other IKEA products. and get it delivered to your address