Remote shopping

With remote shopping, you can place your order by chat, telephone or video call. Our specialists are here to help.

Shop by phone | Get planning help | IKEA for Business | Planning services

An IKEA remote shopping specialist wearing a headset sits by her desk.

Shop by phone

Call 64 00 12 73 if you need advice or assistance with making a purchase.

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An IKEA remote shopping specialist helping a customer plan and order by a virtual appointment.

Explore our planning services

Our specialists will help with inspirational and functional solutions for your home or business.

Book an appointment

Save your business time and money with IKEA for Business

Have access to more services such as a dedicated business team on hand and an IKEA for Business payment card for more financing options.

Go to IKEA for Business

Whatever you’re planning, we can help

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A bright kitchen with FRÖJERED cabinet and drawer fronts, sunlight is reflected on the floor.

Kitchen planning

We know it’s not always simple and there’s a lot to consider. With the remote planning service, we're here to help plan your dream kitchen.

An IKEA interior design expert holding color samples in her hand.

Interior design service

Our interior design experts offer personalised advice and create inspirational, functional and affordable solutions for your home.

A bright bathroom with a white ÄNGSJÖN / BACKSJÖN wash-stand.

Bathroom planning

Book a virtual appointment and let one of our specialists help plan an inspirational and functional bathroom.

A walk-in closet with clothes and shoes organised in a white PAX wardrobe system.

Wardrobe planning

Book a free PAX wardrobe virtual planning session with our specialists to discuss options and finalise your purchase.

Cosy living room with green walls, a light-blue HYLTARP sofa is placed in front of white BILLY/OXBERG bookcases.

Living room planning

Bring your living room to life and plan a space that works for you.

Laundry room with blue walls, white ENHET storage combination creates space for storage.

Laundry planning

Stay on top of your laundry and let our experts help plan your space.

Helping you help yourself

Looking to check the status of your order? Want to return a product or order a spare part? We have convenient self-service options which will let you do just that.

My orders

Track, view or cancel your order.

Go to your order

Return or exchange products

Find out how to exchange or return your products.

Handle products

Product in stock?

Check if what you're looking for is available online or in store.

See stock

Missing a part?

Order fittings and spare parts.

Go to spare parts