IKEA Assembly and Installation Service Terms and Conditions

Last modified: 13.02.2025.

Our services are performed by IKEA’s assemblers or one of our service partners who will contact you directly to arrange a start time for the task. Note that the date and time stated on your order confirmation is a provisional date. Our service partners will contact you beforehand to clarify any questions and needs for additional services after receiving your order and confirm the start time on the last working day before the agreed task. The assembler will arrive at your address at the agreed time. Please note that this is the time window for the start of the service, and the length of the task may vary based on its scope. You must be at home to receive the assembler, so you can review any drawings and the work to be done before starting.

If you want to make changes or cancel the ordered service, you must contact IKEA no later than 3 working days before the planned kitchen installation start date and no later than 2 working days before the start of other services. If you cancel services after this time, you will be charged 15% of the installation price for services starting on subsequent working days. In zones 2 and 3, we will also charge 15% of the attendance cost. If you discover errors or deficiencies in your assembly or installation order during the work, or if you need additional services, please contact IKEA for further processing.

If you are not at home at the agreed time, you will be charged 15% of the installation price for the services that were to start that day. In zones 2 and 3, we will also charge 15% of the attendance cost. There must be a drivable road to the installation address, as the assembler will have tools and necessary material with them to perform the service.

Prices for installation or assembly services apply to IKEA's currently valid range, and are stated for zone 1. In zones 2 and 3, you will be charged an attendance fee when ordering installation or assembly services, which is included in the price of the ordered service. The attendance cost includes all costs associated with attendance such as company car, fuel, tolls, driving time, parking expenses and more. When installing products that are not part of IKEA's range, separate prices apply and are agreed between the service partner and you as the customer directly. Any additional work such as carpentry services, tiling, plumbing and electrical work have their own prices. An agreement on additional work is entered into directly with the service partner and coordinated by the service partner. IKEA is not held responsible for agreements entered into directly between the service partner and the customer.

This is important to remember:

That the walls, ceiling and floor are ready for installation and existing furniture that is not part of the service is removed or moved so that the assembler can work unhindered. If the walls, ceiling, floor and attachment points are in such a condition that special attachment devices or possible reinforcement of these are required, the service partner will be able to help arrange this. However, such services are not included in the installation price and are priced according to agreement with the service partner. Cover the floor where furniture is to be assembled, as the assembler will use safety shoes. The furniture to be assembled must be in the same or adjacent room. For more information on the installation and special preparations for the individual service, see the section below for the service in question.
If you want to make changes or cancel the ordered assembly or installation service, you must contact IKEA no later than 3 working days before the planned start of kitchen installation and no later than 2 working days before the start of other services. If you cancel services after this time, you will be charged 15% of the installation price for services starting on subsequent working days. In zones 2 and 3, we will also charge 15% of the attendance cost. If you discover errors or omissions in your assembly or installation order during the work, or you need arises additional services, please contact IKEA for further processing.
If, after the service has been completed, you are not satisfied with the service or discover damage to products or your property, this must be reported to IKEA as soon as possible. IKEA processes all inquiries according to Norwegian legislation and IKEA's policy and extended guarantees. In order to be able to help you more quickly, it is important that you have the purchase documentation and the item's name/article number available when you contact IKEA. Please note that IKEA cannot accept responsibility for incorrect orders, which are caused by incorrect measurements provided by you in the original order.

Kitchen

Our service partner will install your new kitchen from IKEA. The price of kitchen installation applies to IKEA's current range and is calculated based on the number of cupboard frames in your order. The price is stated without the attendance fee. It includes all costs related to attendance such as company car, fuel, tolls, driving time, parking costs and more.

Assembly and installation of cabinet frames on the wall/wall strip/floor, also for the kitchen island

Installation and adjustment of all doors and fronts

Installation of shelves, drawer liners and other internal equipment in cupboards

Installation of knobs/handles, door and drawer dampers

Assembly and adaptation of legs, plinths and cover sides

Installation of worktops

Installation of wall panels

Adjustment of cabinets for connecting to water/drainage/dishwasher

Installation and adaptation of lighting from IKEA (bench lighting, light strips, light panels, installation of spotlights) to existing power grids. This also includes transformers, connecting cables between the units, corner joints and remote controls

Installation of deck front under the cooktop

Assembly and installation of both integrated and free-standing/free-hanging white goods from IKEA, including fronts/doors/handles and ventilation grilles

Adaptation and installation of linings between cupboards, corners, dishwashers, walls and ceilings up to 15 cm high

Cut-outs in the cabinet frame for adaptation to ventilation and water heater

Fastening material

Remove protective tape/shrink wrap on installed products

Cleaning - vacuuming/sweeping the inside of cupboards, the kitchen floor and all other surfaces in close proximity to the kitchen

Removal of packaging
Plumbing and electrician services as well as any carpentry services and local adaptations are not included in the price.

"In frame"; i.e. that each individual cabinet has cover sides mounted on all 4 sides

Routing for spotlights

Local adaptations:
- Adaptation of walls/floors for kitchens with abnormal curvatures (Norwegian Standard requirements for perpendicularity in buildings and rooms)
- Construction of a platform for a water heater
- Reconstruction of cupboards in depth, bevel cuts, etc.
- Installation of pipes or ventilation ducts, including exhausts that lead to air ducts
- Installation of central/balanced ventilation
-Drilling holes in the outer wall for ventilation ducts
Adaptation of walls/floors for kitchens with abnormal curvatures (Norwegian Standard requirements for perpendicularity in buildings and rooms)

Construction of a platform for a water heater

Reconstruction of cupboards in depth, bevel cuts, etc.

Installation of pipes or ventilation ducts, including exhausts that must go out into the air duct

Installation of central/balanced ventilation

Drilling holes in the outer wall for ventilation ducts
That you have detailed drawings of the floor plan and product lists that show the interior of the cupboard trunks. The drawings must be legible and in paper format

That the furniture to be assembled can be found in adjacent rooms

That the room is cleaned and prepared for installation

That the walls are aligned in accordance with Norwegian standard requirements for perpendicularity in buildings and rooms

That furniture that is not part of the service is removed or moved

That there is access to electricity

That the service can be completed in an uninterrupted process within normal working hours.

Installation of central/balanced ventilation

Drilling holes in the outer wall for ventilation ducts

Exceptions are events caused by IKEA, such as product delays.

Worktop

Your new worktop will be fitted to the existing kitchen. This assumes that you have a detailed drawing of the worktop solution. The drawing must be legible and in paper format. The price applies per worktop.

Installation of the worktop

Installation of the sink

Necessary cut-outs and adaptations to the kitchen furnishings

Installation of moisture barrier and siliconisation

Fastening material
Installation of wall panels and tiles

Plumbing and electrician services

Carpentry/craft services

Crane truck rental
Measurement service:
Our service partner will contact you by email to arrange a date for measuring your ceramic/quartz worktop. This is a prerequisite for being able to ensure correct targets for production. You must be at home during the agreed time to receive the service partner. In order to be able to carry out measurements, the room must be prepared and all the worktops in the kitchen must be fitted, fixed and level on the wall/floor. If deviations are discovered in the worktop dimensions according to the drawing, which leads to a change in the product price, IKEA will invoice you for the additional cost.
Installation:
Installation of your ceramic/quartz worktop takes place at the same time as the worktop is delivered. The worktop is delivered through the front door or patio door. If a crane or other aids are needed to get the worktops in, you must order this yourself. In that case, the service partner will inform you about this during the measurement.
Our service partner will contact you by email to arrange a date for delivery and installation as soon as it is ready. You will receive information by email about important matters that you as a customer must ensure before the day of installation. That's why we ask you to read the email carefully. The cooktop is fitted and the sink is glued to the worktop on site.
No changes can be made to the placement of worktops/kitchen solutions after the survey was carried out

All bench stems must be fixed and level

It is necessary to install support strips behind the dishwasher and against tall cabinets/end walls

You must have the cooktop, sink, and any additional items available on site.

You must have dismantled the old worktop before the day of installation

Installation of wall panels

Our service partner installs your IKEA wall panels in your existing kitchen. The price includes installation and adaptation of the wall plate, fixing material and silicone. The price applies per wall plate.IKEA is not held responsible for agreements directly between the service partner and the customer.

Bathroom

Our partner will install your new bathroom furniture on the wall/floor. The price applies per cabinet.

As a customer, you must ensure that the main stop valve is accessible and functioning properly. You must provide the necessary access to the place where the stop valve is located. If the water has to be shut off in a block of flats or larger buildings, this must be notified by you.

All additional work must be reviewed and agreed in writing between our business partner and you as the customer. You will be billed per hour for the additional work until it is completed.

All installation is carried out in accordance with the current wet room standards.

Installation of cupboard frames, doors, drawers, handles and desired decoration

Installation and adaptation of the worktop

Installation of the wash basin

Installation of lighting from IKEA

Siliconisation and fixing material
Removal of old bathroom fittings

Connection to the power grid or plumbing services

Drilling for attachment that breaks the moisture barrier closer than 100 cm to the shower zone

Removal of packaging

Installation of shower door/wall

Our collaboration partner installs the IKEA shower door/wall in accordance with the current wet room standard. The service includes fixing material and silicone. The service is billed per door/wall.

All additional work must be reviewed and agreed in writing between the partner and the customer. Our partner bills you directly per hour.

Installation is carried out in accordance with current wet room standards.

Removal of old shower fittings

Removal of packaging

Furniture assembly

Make sure you have all the products available before the assembler arrives. If you are missing products or parts, the assignment cannot be completed and you will be billed a fee.

Prepare the area so that the assembly can be carried out without obstacles.

With furniture assembly for companies, your new IKEA furniture will be assembled and installed in the desired room. The furniture will be fixed to the wall to prevent tipping where this is necessary. The price includes assembly of the furniture and, if necessary, installation on the ceiling or on the wall, but does not include the necessary electrical or plumbing work. Assembly of the rest of the furniture range is priced at 33% of the item's normal price.
Your new PAX wardrobe will be assembled and installed on the wall/floor in the desired room. Cabinet trunks will be fixed to the wall to prevent tipping where this is necessary. The price includes the assembly of cabinet frames, any necessary fasteners, doors, drawer fronts, handles, desired interiors, and lighting from IKEA. The service does not include the removal of old wardrobe fittings, trim/moldings, or connection to the power grid. The price is per cabinet frame. Price applies per cabinet frame.

Measurement service

Our service partner will come to your home and measure your room or office, making it easier to plan, draw and order new solutions. The price includes a floor plan of the room that describes the technical installations and all measurements found on site:

Length, width and height of the room
Location of doors and windows
Angle measurements of the corners of the room
Placement of water, drainage, gas, fixed elements, ventilation, and water heater

To be able to use the survey for further planning, it is a prerequisite that no significant changes are made afterwards. The room must be cleaned and prepared so that the measurement can be carried out. The service lasts up to one hour. The service partner gives you a measurement report when the assignment has been carried out. You take this with you to IKEA when you need to continue planning so that the measurements are correct.

Control measurement

During a control measurement, our service partner will come to your home to ensure that the drawing for your planned solution will work in reality. The service partner will then check all necessary measurements, the location of doors, windows, technical installations and provide you with general information that may be decisive for your new solution. Additionally, the service partner can provide you with tips and advice and identify any changes that may be necessary.

The price of the service assumes that you have the current kitchen drawing, countertop drawing, and product list available in a readable paper format. The service lasts up to one hour. You must be present during the control measurement, and the room must be cleaned and prepared. Control measurement assumes that no significant changes are made to the room until the kitchen installation is to be carried out.