GDPR - questions and answers
Hello, IKEA Family member!
If you still want to receive IKEA Family offers, news, information about activities and other member benefits by email and SMS from us in the future, we need a new OK from you - but why, you may wonder? We have done our best to answer that here:
GDPR (General Data Protection Regulation) is a new European regulation that makes it easier for you to have control over your privacy.
A new European regulation on personal protection (GDPR, General Data Protection Regulation) requires that your consent be obtained in a very specific way. If you still want to receive IKEA Family offers, news, information about activities and other member benefits from us by email and SMS, we need you to agree to this again.
New European rules set the standard for how we store and process personal data. Of course, we follow these to the letter. You can read more about our privacy terms here.
When we send out a newsletter or an SMS, we want it to be as relevant to you as possible. For example, if we know where you live and where you are in life, we can more easily send you information about membership benefits we think you will like and activities that take place near where you live.
Then you will eventually no longer receive SMS messages about IKEA Family offers, news, activities and other member benefits from us.
You will receive between 20 and 30 messages a year from us.
Yes, you can choose which channel you want us to communicate with you in. You can also go in and change this at any time on your IKEA Family profile.
Yes, you still have a valid membership card and can shop for products at member prices, but you will miss out on information by email or SMS about IKEA Family offers, news, activities and other member benefits.
Yes, you can make use of the IKEA Family offers at our warehouses, but you will not be sent information about these by SMS or email if you decline to receive SMS and email from us.
Yes, you can participate in seminars with us, but you will not receive information about these by SMS or email in advance, nor can we send you an invitation to register in the channels you have opted out of.
Yes, you can. Access your IKEA Family profile via www.ikea.com/no/en/loyalty-hub/ , then you can choose whether you want to receive both newsletters and SMS.
Then you will miss out on information from us via SMS or email about IKEA Family offers, news, activities and other member benefits.
You get that by asking for insight into how we process your personal data. You will find a form for this here . Submit to: Customer_Information_Request.no@ikea.com . We will respond to you no later than 30 days after we receive your request, in a format that is easy for you to read.
No, we do not sell the information about you to others.
We take good care of your personal information and only share it with partners we trust.
Here is an overview of who they are and what they help us with:
- Quant Marketing - operation of IKEA Family membership, including storage of purchase history, analysis, email sending, operation of websites and underlying computer systems
- GetResponse – for email transmission
- Link Mobility AS – for SMS sending
- Bisnode - to keep customer profiles up to date
- TNS Gallup – service surveys (Customer Center)
We ensure that your data is protected when it is sent outside the IKEA group to our partners. We make sure that your data is kept confidential and well-protected. Our partners follow the same strict rules for handling information and cannot share your details further.