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Frequently asked questions

Search for answers in the search bar below. Looking for assembly instructions, dimensions, or information about a specific product? Use the search bar at the top of the website.

Here’s what you can do

Looking to check the status of your order? Want to return a product? We have a convenient self service option which will let you do just that!

Track order

Track your current order, view or cancel an order.

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Return or change a product

Find out all about how to exchange or return your products.

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Stock check

Find out if what you are looking for is available online or in store

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Spare parts

Are you missing a part? Order your spare part online

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Ways to contact us

Not finding what you are looking for in our most frequently asked questions?  Reach out to us. Here are the different ways to get in touch. 

Call us

Call us at tel: 64 00 12 73

Hours of operation

Monday 08:00–20:00
Tuesday 08:00–20:00
Wednesday 08:00–20:00
Thursday 08:00–20:00
Friday 08:00–20:00
Saturday 09:00–17:00
Sunday – Closed

Visit us at the store

Find your closest IKEA store using our local store finder.