1. What is the IKEA Family program?
IKEA Family is a free membership program offered by IKEA that offers exclusive benefits including special discounts, invitations to events & workshops and personalized shopping experiences, All designed to enhance your home solutions and shopping experience.
2. Who can join the program?
The program is available to any individual residing in the Kingdom of Bahrain, provided they register using a valid mobile number or an active email address. Only one membership is permitted per person, and multiple accounts may not be opened for the same individual.
3. How can I register for the program?
You can join the program through:
• The official IKEA Bahrain website: www.ikea.com/bh/en
• Or via the IKEA smartphone app.
4. Will I receive a physical membership card?
No physical card is issued. After successful registration, a digital card will be activated and will appear in your registered account on the IKEA app or website. This card is personal and non-transferable.
5. Can the membership card be transferred to another person?
No, membership may not be transferred or used by any other party. The card and its associated privileges are for the registered member only.
6. What are the benefits of IKEA Family membership?
Benefits include, but are not limited to:
• Exclusive discounts on selected products.
• Invitations to events and workshops.
• Access to member-only offers and campaigns.
7. Do the discounts apply to all store products?
No. Discounts only apply to specific categories and products that are announced in advance and cannot be combined with other offers or discounts, unless explicitly stated otherwise.
8. How can I update my contact information or message preferences?
You can log in to your account via the IKEA website or IKEA app and update your contact information or preferences through your account settings.
9. What types of messages might I receive as a member?
As a member, you may receive messages via the following channels:
• SMS
• Email
• WhatsApp
These messages include information about offers, events, and promotions relevant to your interests and purchasing behavior.
10. Can I unsubscribe from promotional messages?
Yes, you can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of the messages, or through the communication settings in your account.
11. How is my personal data handled?
Your personal data is collected and processed in accordance with the data protection regulations in force in the Kingdom of Bahrain, and in accordance withIKEA's Privacy Policy
Your data is used for the following purposes:
• Activating and managing your membership.
• Personalizing content and offers
• Improving services and customer experience.
Your data is not shared with any third party except in accordance with strict legal controls or with your explicit consent.
12. Can my membership be suspended or cancelled?
Yes. IKEA reserves the right to suspend or cancel your membership in any of the following cases:
• Abuse of privileges.
• Committing any fraudulent activity.
• Breach of the program terms and conditions.
13. Can the program be modified or discontinued?
Yes, IKEA reserves the right to modify or terminate the IKEA Family program, in whole or in part, at any time.
If this happens, members will be notified as appropriate, and existing benefits will continue to apply until the changes become effective.
14. Is IKEA liable for any unauthorized use of my account?
IKEA is not liable for any damages or losses resulting from unauthorized use of a member's account. It is recommended that members keep their login information confidential and not share it with any third party.
15. Am I entitled to claim compensation in the event of a malfunction or interruption in the program?
No. IKEA is not legally or financially liable to members for any direct or indirect losses that may arise as a result of a technical malfunction, temporary or permanent interruption in the program, or any failure to provide benefits, whether for technical, organizational, or other reasons beyond the company's control.
16. Does IKEA guarantee continued provision of the same benefits throughout the membership period?
No. Benefits are granted based on internal company policy and are subject to change or cancellation without prior notice. The interruption of any benefit or offer shall not constitute a justification for any claim for compensation or liability.
17. What happens if I misuse the program without my knowledge?
The member is fully responsible for his or her behavior using the program, and claims of ignorance of the terms or lack of knowledge shall not be accepted. IKEA reserves the right to cancel membership immediately without prior notice and without incurring any liability.
18. Is IKEA liable for lost points or discounts due to account misuse?
No. The member is responsible for the correct use of the account, and IKEA is not liable for lost benefits or discounts due to user negligence or error, such as using outdated login credentials or forgetting the password.
19. Can I rely on the content of advertising messages as a legal obligation?
No. All marketing or advertising messages sent via email or text message are not a contractual obligation on the part of IKEA. You should always refer to the official terms and conditions published on the IKEA website for details and limitations of offers.
20. Does IKEA guarantee the security of electronic communications?
While IKEA is committed to securing its systems, it assumes no responsibility for any breach, data loss, or unauthorized access resulting from weak connections or customer devices. It is the member's responsibility to take the necessary security measures to protect their data.
21. How can I contact you for support or to ask a question?
For assistance or inquiries, please contact IKEA Bahrain Customer Service via:
📞 Toll-free number: 80001120
🌐 Website: www.ikea.com/bh/en
