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FAQ

Placing an Online Order

Q: Can I buy online from IKEA Bahrain website?

A: Yes, you can buy most of our products through IKEA Bahrain website & will be delivered inside Bahrain only.

 

Q: What is the minimum purchase value?

A: There is no minimum order value for online orders.

 

Q: How can I know if the product is available to purchase on IKEA Bahrain website?

A: All products that contain "add to cart" button are available to buy online.

 

Q: Are your prices online the same as in store?

A: Prices in store and online are same. In some cases, online product prices can be different from in store due to exclusive offers.

 

Q: What are the requirements to buy from IKEA Bahrain website? 

A:

  1. Add a product to the shopping cart.
  2. Enter the Delivery Address or Collect from IKEA Bahrain store. Ensure, Delivery Address must be clear & correct.
  3. Make payment using Credit Card or Benefit Card.

 

Q: Is it safe to buy online from IKEA Bahrain Website?

A: Buying from IKEA website is secure, and we are taking the utmost safety standards.

 

Q: Are all products available online? 

A: Most of the IKEA products are available to buy online. We are working on making the full range buyable online.

 

Q: Can I use IKEA "Gift Card" or “Return Voucher” when I buy from IKEA Bahrain website?

A: At the moment it is not possible to use IKEA Gift Card or Voucher when shopping from IKEA Bahrain website.

My Profile 

Q: How do I create a profile on IKEA Bahrain website?

A: You can create a profile in IKEA Bahrain website by following the steps below:

  1. Go to My Profile.
  2. Click on “Sign Up”.
  3. Fill in the required fields.
  4. Click on Save and continue.
  5. A confirmation of registration email will be sent.

 

Q: Forgot your password?

A: 

  1. Click on “Forgot your password? Click here
  2. Enter your email address and click on “Send me a new password” button.

Payment & Refund

Q:What are the payment methods available for buying IKEA Bahrain website?

 A: You can buy using the following payment methods:

  • Credit Cards (Visa or MasterCard).
  • Benefit Card.

 

Q: Is Cash on Delivery available for the orders place online? 

A: No, Cash on Delivery is currently not available for shopping at IKEA Bahrain website.

 

Q: Can a different account be credited with a refund?  

A: A refund has to be made to the original card/account used for payment. For payments done via Benefit Card, refunds will happen to the customer’s bank account. 

Dispatch and Delivery

Q: How long does it take to deliver online orders?

A: The estimated delivery date will be provided during checkout. In general, we deliver within 3-5 working days from placing an order.
Due to the surge in orders during offer periods, orders delivery could take longer than the expected delivery date. We assure you that we always work hard to prepare, ship and deliver your orders at the soonest possible.

 

Q: Will I be able to order online and then pick up in the store?

A: During the checkout process you can select Click & Collect for the orders to be collected in store.

 

Q: How much does shipping & delivery cost?

A: The general terms for shipping & delivery cost depend on the total weight of the order as follows:

  • Parcel Delivery: BHD 4.9
  • Truck Delivery: BHD 14.9

For Click & Collect orders the cost of service is BHD 4.9. The service is free for orders BHD 50 or more.

 

Q: Can I edit my shipping address after order confirmation?

A: Yes you can, at least 24 hours before the scheduled delivery time or before the order is dispatched to you. Contact IKEA Customer Services on 80001120 to know your order status and for assistance.

 

Q: Can I change my delivery date? 

A: If you would like to change the delivery date of your order, please contact IKEA Bahrain Customer Service at least 24 hours before the scheduled delivery or before the order is dispatched to you. Contact IKEA Customer Services on 80001120 to know your order status and for assistance.
You can request to change the date of a scheduled delivery twice only. The new delivery date can be selected up to two (2) calendar days from the original date of delivery, or by the nearest delivery slot available. Your delivery cannot be expedited to any day prior to the scheduled delivery date. IKEA Bahrain reserve its right to cancel your order if the available date of delivery is not suitable for you or if we are unable to agree on the date of delivery.

Order Cancelation

Q: Can I cancel my online order?

A: Yes, you can cancel your order at least 24 hours before the scheduled delivery time or before the order is dispatched to you. Contact IKEA Customer Services on 80001120 to know your order status and for assistance.
Otherwise, you can still return your item(s) as per the return policy. You will be charged service fee for the order.

 

Q: Can I cancel part of my order? 

A: Yes, you can cancel part of your order at least 24 hours before the scheduled delivery time or before the order is dispatched to you. Contact IKEA Customer Services on 80001120 to know your order status and for assistance.
Otherwise, you can still return your item(s) as per the return policy. You will be charged service fee for the order.

 

Q: What if my order or part of order gets canceled? 

A: We assure you that we always work hard to get you all the items you ordered but in some very rare cases, few orders get placed on out of stock items.

IKEA Bahrain reserves the right to cancel some of (or all) the items in your order depending on item stock availability. The amount of any canceled item will be refunded to you using the same payment method at the time of purchase. For payments done via Benefit Card, refunds will happen to the customer’s bank account.

Exchange & Return

Q: Can I exchange or return what I purchased online?

A: Yes, items can be exchanged or returned according to IKEA Return policy.

 

Q: How do I exchange or return a product purchased online? 

A: All online orders can be exchanged or returned by visiting the IKEA stores. 

 

Q: What is the duration of your Returns and Exchange for online orders? 

A: Items must be returned unused and in their original packaging within 365 days excluding the mattress with your receipt according to IKEA Return policy.

 

Q: What to do in case I received a different order from the one I ordered? 

A: First, we apologize for the inconvenience & do not worry, you can contact IKEA Customer Service on 80001120. All online orders can be exchanged or returned by visiting the IKEA stores.

 

Q: I’m missing part of a product I’ve just purchased. 

A: Please take your receipt and copy of the assembly guide showing the piece that is missing to store and we will replace this for you. Alternately you can contact IKEA Customer Service on 80001120 for assistance.

 

Q: The product I’ve purchased has a faulty or damaged part. 

A: You only need to take the faulty part to store with your receipt and we will exchange this for you. Alternatively, you may return the whole product for a replacement or full refund in accordance to IKEA Return policy. For assistance, you may contact IKEA Customer Service on 80001120.

 

Q: What to do in case a product is missing or excess from my order? 

A: First, we apologize for the inconvenience & do not worry, you can contact IKEA Customer Service on 80001120 to support you.

 

Q: Missing Assembly Guide.

A: Copies can be found in the product description on the website for each item, by entering the product number in the search bar.

Need more help?

Question or query, help is at hand. Contact IKEA customer services to answer your questions.