My orders
Tack! Thank you for ordering from us.
Here you will find all the important information about your order. You can view your order at any time, conveniently track the status and even change the delivery date. If you change your mind, it's no problem. Here you can cancel your order or prepare a return.
Manage & track you orders
Check the status of your order in our self-service portal. When you place the order, you should have both the order number and the email address or phone number you used to place the order. If you have purchased using your IKEA Family card, you can also view all your past purchases.
- Conveniently track the status of your order.
- Order details - such as purchased items, time of purchase, delivery information, expected delivery date, etc.
- Request assembly service - for products that are suitable for this.
- Download receipt for purchases made in the furniture store.
- Cancel order - only possible before the order is assembled and packed.
- Change delivery date.
Returns, exchange & claims
If something goes wrong, you can quickly find a solution yourself with these services, because you can use them all by yourself and independently.
Claims
Your order is incomplete or contains damaged products? Submit your complaint here.
File a claim
