Terms and Conditions for IKEA Gift Card
General
These “Terms and Conditions for IKEA Gift Cards” apply to all gift cards ("IKEA Gift Card") issued by IKEA Möbelvertrieb OHG, Südring, 2334 Vösendorf.
Purchase and Delivery
The physical IKEA Gift Card can be purchased at any IKEA store in Austria or from contract partners authorized by IKEA Austria. The IKEA Gift Card is only activated upon the loading process.
The digital IKEA Gift Card can be purchased at IKEA.at/giftcard. It is sent as a PDF email attachment for self-printing usually within five (5) minutes after completing the order.
Your contractual partner when purchasing IKEA Gift Cards is IKEA Möbelvertrieb OHG, Südring, 2334 Vösendorf (“IKEA”).
In connection with the purchase of digital IKEA Gift Cards, we process personal data about you. You can find all information about this and your rights in our privacy policy at IKEA.at/pp-giftcard.
Payment with the IKEA Gift Card
The physical IKEA Gift Card can be loaded with a maximum balance of €15,000.
The digital IKEA Gift Card can be loaded with a maximum balance of €1,000.
The IKEA Gift Card can be redeemed exclusively at IKEA stores in Austria and on IKEA.com/at/.
The balance on the IKEA Gift Card cannot be redeemed towards purchases made with the IKEA for Business Paycard.
Foreign gift cards are not accepted.
To pay with the IKEA Gift Card, you must present it at the checkout in an IKEA store, or redeem it directly at our self-service checkouts or online on IKEA.com/at/. The amount will be deducted from your gift card balance. Any remaining balance stays on your IKEA Gift Card and will not be refunded in cash.
If the balance on your IKEA Gift Card is insufficient to fully cover your purchase, the difference can be paid using another payment method.
The balance on the IKEA Gift Card cannot be exchanged for cash.
The balance of your IKEA Gift Card can be checked online at IKEA.at/giftcard or at any checkout in an IKEA store.
Redemption, Loss, Liability
The gift card balance is issued in euros. The balance does not accrue interest.
The IKEA Gift Card is redeemable only in Austria, is non-personal, and transferable.
The IKEA Gift Card must be treated like cash. In case of loss or theft, IKEA assumes no liability and does not provide replacement, unless the loss was caused by IKEA intentionally or by gross negligence. A replacement card can only be issued if the current balance can still be clearly determined.
Since the gift card is transferable, IKEA is entitled to provide services with debt-discharging effect to any holder of the card. IKEA´s liability for use by third parties after loss or theft unless is limited to intention and gross negligence.
If payment is made with an IKEA Gift Card and the order is cancelled, a new card will be issued or the amount will be credited back to the existing card.
Right of Withdrawal
The following right of withdrawal applies exclusively to the online purchase of IKEA Gift Cards by consumers as defined in § 1 KSchG.
Right of Withdrawal:
You have the right to withdraw from this contract within fourteen (14) days without giving any reason. The withdrawal period is fourteen (14) days from the day on which you or a third party designated by you takes possession of the card (physical gift card) or receives the digital gift card (by email).
To exercise your right of withdrawal, you must inform us (IKEA Möbelvertrieb OHG, Südring, 2334 Vösendorf; IKEA Customer Service Contact: Tel.: 0800/081 100, Email: [email protected]) by means of a clear declaration (e.g., a letter sent by post or an email) of your decision to withdraw from this contract. You may use the model withdrawal form (see below), although this is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send the notification regarding the exercise of the right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from the contract, IKEA must refund all payments received from you without delay and no later than fourteen (14) days from the day on which the withdrawal notice is received by IKEA. For this refund, IKEA will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; under no circumstances will IKEA charge fees for this refund.
If you have already (partially) redeemed the gift card before the withdrawal period expires, you must compensate IKEA for the value used. This means that any amount already redeemed up to the time at which you notify us of the exercise of the right of withdrawal will not be refunded.
IKEA may withhold the refund until IKEA has received the gift card back or until you have provided proof that you have returned the gift card—whichever occurs first.
You must return or hand over the gift card without delay, and in any event no later than fourteen (14) days after informing us of your withdrawal, to any IKEA store in Austria. The deadline is met if you send the gift card before the fourteen (14) days expire. You bear the direct cost of returning the gift card.
Final Provisions
Austrian law applies, excluding its referral provisions and the provisions of the UN Convention on Contracts for the International Sale of Goods. Notwithstanding this, consumers may invoke the protection of the mandatory provisions of the law applicable in their country of habitual residence.
IKEA is not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board in accordance with the Alternative Dispute Resolution Act (AStG).
The EU Commission’s platform for online dispute resolution can be found at: https://www.ec.europa.eu/consumers/odr/. You can contact us at IKEA.at/contact.
Last updated: February 2026