IKEA General Terms and Conditions

General Terms and Conditions (GTC) for retail customers in remote and external business relationships (Fern- und Auswärtsgeschäft) with IKEA Möbelvertrieb OHG

Our IKEA Onlineshop Terms and Conditions include important details about your online purchase. Click here for the Terms and Conditions at the IKEA store if you have been shopping at an IKEA store.

IKEA Onlineshop General Terms and Conditions

The following General Terms and Conditions apply to all remote and external business relationships between the IKEA Onlineshop Service of IKEA Möbelvertrieb OHG, hereinafter referred to as “IKEA”, and you as a customer of IKEA.

IKEA for Business Payment Card customers: Note that the General Terms and Conditions of the IKEA for Business Payment Card service also apply.

Contract conclusion

Placing an online order constitutes a binding offer to purchase the goods in the shopping bag using our IKEA Onlineshop Service. IKEA will send you an order confirmation via e-mail.

The purchase contract is concluded upon payment or order confirmation. In the case of a purchase in the online shop with delivery, the customer will receive the invoice by e-mail after the conclusion of the contract.

Information on the ordering process

Detailed guide to ordering from the IKEA website

The step-by-step order process starts with the shopping bag. First, click to select your preferred delivery option if there is more than one delivery type available. [entspr. Schaltfläche nicht gefunden] You may also enter a delivery date for your desired delivery option here. Click “Next” to go on to the second step, which involves entering your invoice data, which we will need for future contract fulfilment.

After successfully entering your customer and invoice data, you will need to accept our Terms and Conditions by filling the respective checkboxes and confirming that you have read and understood the data protection guidelines; after that, click “Continue to payment” button to select a payment method. Finally, select a payment method and click “Pay” to complete the order and conclude a binding offer with IKEA.

How does the system protect me from entry mistakes?

We all make mistakes, and that includes entering data. The ordering system automatically checks the data that we need for fulfilment for correctness and asks you to correct the data if necessary. If you make a mistake on entering your details and this goes unnoticed by our system, please let us know immediately by sending a message to the email address given in the legal notices for us to be able to respond as quickly as possible.

I received an order confirmation immediately, why have the goods still not been delivered?

We send an order confirmation message automatically generated in advance; this is to fulfil our legal requirement to inform customers that their order has been received. Payment or order conformation concludes the purchase contract.

IKEA Möbelvertrieb OHG will confirm the delivery date by text message and/or email if the goods are to be shipped by parcel service or truck.

Can I view my previous orders, for example, to cancel an order?

You may review all your previous orders after logging in using an existing profile. If you have not yet created a profile, you may view your order status under “Tracking” by entering your order number and email address or phone number.

Please email us if you wish to cancel an order. You will find our email address in our legal notices for all matters relating to suggestions, notifications and complaints.

Click & Collect, picking up your purchases

Delivery and pick-up options will be determined when you enter your postcode. Use the “Click&Collect” option on the IKEA website or “Collect” in the IKEA app to select a location to collect your purchases.

The following pick-up options are available:

Collection from an IKEA store
Collection from a pick-up point run by IKEA
Collection from a pick-up point run by an IKEA partner company
Collection from a location with pick-up boxes run by IKEA
Collection at a Click&Collect truck stop near you; this involves the driver giving you your purchase order there and then.

Select your preferred date and time to collect your goods in the next step.

Deliveries

You will receive an order confirmation via e-mail after we have received your order for delivery. We send an order confirmation message automatically generated in advance; this is to fulfil our legal requirement to inform customers that their order has been received. Payment or order confirmation concludes the purchase contract.

The goods will be unloaded at the side of the road if you have selected delivery in front of your house (formerly curbside delivery). You are then responsible for protecting your goods from the weather as well as any further handling, unpacking, assembly, and installation. You bear the risk of loss or damage to the goods yourself.

IKEA Möbelvertrieb OHG will confirm the delivery date by text message and/or email.

Orders taken by phone or email

You will receive an e-mail with a summary of your order after ordering by phone or e-mail. You will also receive an e-mail payment link as a request for payment. The order will be considered pending and will not be processed by IKEA until payment. We will contact you for further processing if you do not pay your order on the same day.

Contract filing

This contract will be kept on file together with all of our contractual provisions (including our General Terms and Conditions and Privacy policy.

Contract language

This website is available in German & English, the language in which the ordering process will also take place.

Contract party

IKEA Möbelvertrieb OHG

Reservation of title

Goods sold by IKEA shall remain the sole property of IKEA until full paymentof the purchase price.

Delivery area

Orders placed using the IKEA Onlineshop Service can only be delivered within Austria.

Delivery period

IKEA will deliver by truck or parcel service to any address in Austria.

The delivery period for deliveries by truck is up to two weeks after order placement. Sofas upholstered according to customer request will be delivered within six weeks. Individually agreed delivery times take precedence.

You may select a desired delivery date and delivery time window during the ordering process for orders for delivery by truck. You will also receive a text message as soon as we have passed your order on to the freight carrier. The freight carrier will deliver your goods to your front door.

We will ship small consignments to you by parcel service or keep them for you to pick up at the pick-up point you have selected. The current delivery period is up to fourteen days. You may select a desired delivery date during the ordering process for parcel service delivery orders.

Prices

All prices quoted by IKEA are quoted including VAT. Your invoice will show statutory VAT in Austria in a separate position.

Delivery costs

The cost of delivery for deliveries by truck will depend on the goods value of the consignment.

Note:

Your complete order may exceed weight and size restrictions if you place goods in your shopping bag that could otherwise be sent by parcel service. These orders will then be delivered by truck.

Some purchases, such as fragile or bulky items, may correspond to the maximum package size and weight for the parcel service, but will still be shipped by truck.

We only have a limited number of products in stock that are suitable for shipment by parcel service in our central parcel shipping warehouse, so we may split your order into a truck and a parcel service delivery. IKEA will cover the additional parcel delivery costs.

Refer to Services for further details about delivery prices for delivery by parcel service and truck.

Delivery costs actually incurred will be shown in the order summary and in the shopping cart when you enter your postcode before you complete the ordering process.

Payment

You will be required to pay for delivery by truck including shipping costs immediately when purchasing online by credit card (Visa, Mastercard, American Express, Diners Club), Maestro, PayPal, IKEA gift card, or IKEA for Business Payment Card. You may also select purchase on account using Klarna.

Parcels will be shipped by parcel service; you will be required to pay for delivery by parcel service immediately when purchasing online by credit card (Visa, Mastercard, American Express, Diners Club), Maestro, PayPal, IKEA gift card, or IKEA for Business Payment Card. You may also select purchase on account using Klarna.

If you default on payment, you will be required to reimburse IKEA for all costs associated with the debt collection – especially collection fees and other costs as necessary for appropriate legal actions – as well as statutory default interest.

Privacy policy

IKEA Möbelvertrieb OHG (hereinafter “IKEA”) will process your personal data (hereinafter referred to as “data”) for the purpose of providing the service. This especially includes processing (including payment), delivery, installation and assembly of furniture and connection to utilities as well as customer contact. We are entitled to process your data in order to fulfil the contract and our own legal obligations and to protect our legitimate interests, namely pursuing the purposes of administration within the IKEA Group as well as any legal action. Your data may also be shared with contract processors commissioned by IKEA (especially installation contractors, fitters, and freight companies) as required it to fulfil their respective obligations as well as co-workers and members of the IKEA Group. Public authorities and institutions will also receive your data if IKEA is legally required to provide your data to them. IKEA will store your data until completion of service fulfilment. Beyond that, IKEA will only store your data as long as statutory retention periods require such as in the Austrian Commercial Code (UGB), Austrian Federal Fiscal Code (BAO), and Civil Code (ABGB), or if we need your data to pursue a legal claim from or against us. You may (i) demand disclosure on whether and what personal information IKEA has stored on you and request copies of your data, (ii) demand correction, supplementation or erasure of your personal data if incorrect or processed so as to violate statutory regulations, (iii) demand that IKEA restricts your personal data from being processed, (iv) object to the use of your personal data for processing, (v) request the data that you have given to IKEA in a transferable format, (vi) lodge a complaint with the competent data protection authority (www.dsb.gv.at).

Please address any queries you might have on how we process your data to:

IKEA Möbelvertrieb OHG, Shopping City Süd, Südring, 2334 Vösendorf
Tel: +43 800 081100
Email for customers: [email protected]
Email for business customers: [email protected]

For further details read our privacy policy

IKEA Terms of Service for furniture assembly service

CONTRACT TERMS: Your FURNITURE ASSEMBLY SERVICE will be provided bya contractor arranged by IKEA. We will use the planning/sketch you have provided or your goods order as a basis for this service. Any additional work required due to changes to the order or interior measurements shall be charged separately according to the respective service rate. Make sure you keep the assembly order safe until the end of the FURNITURE ASSEMBLY SERVICE.Wird das Service auf der übersetzten Website genauso heißen?

The furniture is assembled according to the assembly instructions. If this is not possible or if it is refused, the assembly will be ended. The resulting costs will be charged to the customer according to the work incurred. If it is discovered on site that the wall does not have the appropriate load-bearing capacity, the assembly must be cancelled.

ROOM PREPARATION: Make sure that any old furniture has already been completely dismantled and that there is enough space for new furniture before assembly. Also make sure that the furniture parts are present in the room where they are to be set up before the work begins. Our assembly contractors will not deliver or carry these items to where they should be.

Contractual work will be charged by the person-hour. Any additional services beyond the agreed assembly work will be charged separately according to current assembly tariffs: Hourly rate for an assembly team (two persons): €110,-; flat fee for travel expenses: €99,-.

The assembly contractor will charge any extra materials required in special cases that only become apparent on location, such as structural conditions. (Excerpt)

Material type – unit price

Block terminals, set of 3, €2.50
Block terminals, set of 5, €3.80
Drain reducer, DN 50/40, €11,-
Drain extension, 500 mm, €16,-
Sealing sleeve, DN 40/30, €10,-
Sealing sleeve, DN 40/40, €10,-
Sealing sleeve, DN 50/40, €10,-
Sealing ring, DN 40, €8.50
Wet-room socket, €5.50
Flex extension, €16,-
GSP extension, 1 m, €95,-
GSP extension, 2 m, €110,-
Elbow piece, 45°, €8,-
Elbow piece, 87°, €8,-
Metal clamps, €4,-
X-Press 500 mounting adhesive, €25,-
Reinforced hose, short, €20,-
Reinforced hose, long, €25,-
Three-way Schuko distributor, €20,-
Schuko plug, €8.50
Schuko plug+, €13,-
Power cable, 3x2.5, €25,-
Power cable, 5x2.5, €35,-
Extension cable, single Schuko socket, €15,-
Junction box (flat), €9.50
Wall adhesive, 2K Allrounder WIT-VM 250 (per carcass), €12,-
Pipe extension, €17,-
T-squeeze screw €22,-

POWER AND PLUMBING CONNECTIONS: Make sure that power and plumbing outlets and fittings are accessible and ready for connection at the time and place of installation. You will need to commission a professional contractor for any masonry work needed.

DESIGN DOCUMENTS: Make sure you have your FURNITURE DESIGN ready for the assembly professionals, and show them any utility line plans you have as well.

ACCEPTANCE OF ASSEMBLY WORK: Let the assembly professionals know of any specific wishes you might have beforehand. Fill out the acceptance report together with the assembly professionals after the FURNITURE ASSEMBLY SERVICE is complete. Note down and sign for all defects and complaints after completion in the acceptance report; assembly will otherwise be considered accepted and free of defects. We will not be able to take subsequent complaints.

CANCELLATIONS: You may cancel the contract free of charge up to three working days (Mon-Fri) before the assembly appointment by calling our IKEA Service Hotline at +43 800 081100. IKEA reserves a cancellation fee of 30 % on assembly costs for more short-term cancellations. The transaction number (SAC number) that our IKEA co-worker has given you will serve as confirmation of your cancellation.

TERMS OF PAYMENT: You have the following options to pay the assembly price: Full advance payment when ordering at an IKEA store or after assembly directly after receiving your invoice without deduction; as an IKEA for Business customer, you will receive your invoice by post as usual.

INCLUDED IN THE BASE RATE: Travel including fuel, removal and professional disposal of packaging materials, assembly materials and small parts such as screws, dowels for wall mounting, silicone as necessary; tools and equipment; sweeping and cleaning afterwards.

INCLUDED IN THE PRICE OF ASSEMBLY: Complete assembly of wooden furniture, cover panels, doors, hinges, handles, wall fixtures, wall edging strips and skirting boards. Installation of indirect lighting on furniture such as in glass-door cabinets, including connection to a Schuko or European standard power outlet. Installation of the entire interior, adjustment of doors and draws.

All services booked on your order will be carried out.

ADDITIONAL SERVICES: Services charged according to actual work done at €55,- per half-hour include but are not limited to the following: Shortening and rearranging cabinets, rearranging and hanging cornices, curtain rods and blinds; picture frames, mirrors, shelves and consoles; ceiling lights; bespoke cable routing solutions – creating shafts and machining; bespoke lighting solutions such as flush lighting and fitted spots; adaptation to spatial conditions not known at the time the order was placed; cabinet lighting for FURNITURE ASSEMBLY SERVICE (PAX/BESTÅ) and similar.

PRIVACY POLICY: IKEA Möbelvertrieb OHG (hereinafter “IKEA”) will process your personal data (hereinafter referred to as “data”) for the purpose of providing the service. This especially includes installation and assembly of furniture and connection work as well as customer contact. We are entitled to process your data in order to fulfil the contract and our own legal obligations and to protect our vested interests, namely pursuing the purposes of administration within the IKEA Group as well as any legal action. Your data may also be shared with contract processors commissioned by IKEA (especially installation contractors, fitters, and freight companies) as required it to fulfil their respective obligations as well as co-workers and members of the IKEA Group. Public authorities and institutions will also receive your data if IKEA is legally required to provide your data to them. IKEA will store your data until completion of installation or assembly services. Beyond that, IKEA will only store your data as long as statutory retention periods require such as in the Austrian Commercial Code (UGB), Federal Tax Code (BAO), and Civil Code (ABGB), or if we need your data to pursue a legal claim from or against us. You may (i) demand disclosure on whether and what personal information IKEA has stored on you and request copies of your data, (ii) demand correction, supplementation or erasure of your personal data if incorrect or processed so as to violate statutory regulations, (iii) demand that IKEA restricts your personal data from being processed, (iv) object to the use of your personal data for processing, (v) request the data that you have given to IKEA in a transferable format, (vi) lodge a complaint with the competent data protection authority (www.dsb.gv.at). Please address any queries you might have on how we process your data to: IKEA Möbelvertrieb OHG, Shopping City Süd, Südring, 2334 Vösendorf, Tel.: +43 800 081100; email for customers: [email protected]; email for business customers: [email protected]; refer to our privacy policy for further details on how we process your personal data.

IKEA customer satisfaction survey: We will occasionally contact you by email or text message to find out how satisfied you are with any IKEA products or services you have ordered or used. Our aim is to ensure that your experience at IKEA and our products and services keep improving. This will involve using the email address or phone number you provided when ordering goods or services from IKEA. We will treat your information anonymously as far as possible and process your data in such a way as to ensure that no conclusions can be drawn about you; please make sure you do not give us any personal data such as your name, IKEA Family membership number or similar. Our Customer Support Centre will contact you if possible if you still provide us with personal data and it is obvious to us that you wish to be contacted. However, we will erase your personal data if it is apparent to us that you did not intend to transmit your personal data to us or if we cannot contact you. We will erase your email address once we have completed the customer satisfaction survey and no longer have any other legally justifiable reason to process your data according to this Privacy policy.

Right of withdrawal/cancellation, declaration of withdrawal

Your right of withdrawal

Right of withdrawal, declaration

You may withdraw from the contract within fourteen days without stating a reason. The withdrawal period starts on the date:

a) That you or a third party appointed by you, who is not the carrier, has taken possession of the goods

or

b) That you or a third party appointed by you, who is not the carrier, has taken possession of the last delivered goods if you have ordered multiple goods under a single order that are delivered separately

or

c) That you or a third party appointed by you, who is not the carrier, has taken possession of the last part of the shipment or the last item if you have ordered goods that are delivered in partial shipments .

In order to exercise the right of withdrawal, you must inform us at IKEA Möbelvertrieb OHG, Shopping City Süd, Südring, 2334 Vösendorf; Contact of IKEA customer service: Tel.: +43 800 081100, e-mail for customers: [email protected]; e-mail for business customers: [email protected] by the means of an explicit declaration , such as a letter by post or e-mail, to withdraw from this contract.

You may also use the standard withdrawal form for this purpose (see below), but this is not mandatory,

Sending your notification of withdrawal before the withdrawal period expires shall be considered sufficient to keep within the fourteen-day period.

Effects of withdrawal

If you withdraw from the contract, IKEA shall reimburse you for all the payments received from you immediately, or at the latest within fourteen days after receiving your notification to withdraw. Reimbursement shall include delivery costs, but not additional costs incurred if you have selected a different delivery method than the method IKEA offers for the contract, which would have been the lowest standard rate. IKEA will refund you for the difference using the same means of payment that you used for the original transaction.

IKEA will also reimburse you for delivery costs for the corresponding value of any goods individually ordered and withdrawn according to the IKEA service cost table..

IKEA may refuse repayment until receipt of either the goods or proof that you have returned the goods, whichever is earlier.

You will need to return the goods immediately, or in any case no later than fourteen days after sending your declaration of withdrawal. Dispatching the goods before the period expires will be sufficient to keep within the fourteen-day period.

You may return the goods at your own expense to any of the followin IKEA store:

IKEA Wien Vösendorf
IKEA Wien Nord
IKEA Linz Haid
IKEA Graz
IKEA Salzburg
IKEA Klagenfurt
IKEA Innsbruck
IKEA KOMPAKT St. Pölten

You will be responsible for bearing the direct costs of returning goods that may be shipped as parcels. You will also be responsible for bearing the costs of returning goods that cannot be shipped as parcels (such as goods sent by freight).

You will only need to cover any diminished value of the goods where the loss is due to improper handling as revealed in an inspection on the condition, characteristics and function of the goods.

Exclusion from right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated or goods that require your individual selection or specification as a key part of the order, or goods that are clearly customised to your personal needs.

Furthermore, the right of withdrawal does not apply to the following:

Perishable goods or goods with short use-by dates
Alcoholic beverages that can only be delivered after thirty days at prices dependent on market fluctuation

The right of withdrawal (right to cancel) does not apply to goods delivered sealed and unsuitable for return for health protection or hygiene reasons once the seal has been broken on the goods after delivery.

Download sample withdrawal form
Open PDF (57.19 KB)

Warranty

Statutory warranty regulations apply to any goods defects.

Limitation of Liability

IKEA shall only be held liable according to the provisions of the Austrian Product Liability Act [Produkthaftungsgesetz] and only in cases of intent or gross negligence.

In case of slight negligence, liablity for consequential damages or financial losses, lost revenue, loss of financial interest, or damages arising from third-party claims against the customer is excluded Limitations to liability shall not apply to personal injury or liability under the Austrian Product Liability Act [Produkthaftungsgesetz].

IKEA shall also only be held liable for its own content on the website providing the IKEA Onlineshop . IKEA shall not be held responsible for third-party content provided by other websites externally linked from any website of IKEA. If IKEA becomes aware of illegal content on external websites IKEA will immediately block access to these pages.

Commercial use of IKEA products for IKEA for Business customers

All products shown on IKEA.at have been developed and tested for domestic use, but some are also suitable for commercial use. This also applies to products shown or suggested at IKEA for Business and the IKEA Business Network and the associated services. It is your responsibility to make sure that a product you order is suitable for your business application. It is also your responsibility to make sure that the installation and usage instructions are followed and that the maximum load capacity is observed.

You may return the goods to us at your own expense without stating reasons and without necessarily asserting a statutory warranty claim. The goods must then be returned in the form in which they were purchased in original packaging with the receipt enclosed. IKEA shall not accept any returned goods already commercially used, resold or traded, or otherwise made available to third parties. The statutory guarantee periods shall apply unless specific guarantee periods have been expressly agreed for individual items delivered.

Privacy policy

IKEA provides details on how it will be processing your data in its Privacy policy (Privacy policy) as follows:

Type, scope, duration and purpose of collection, processing and use of personal data required for order and billing management
Your right to object to the creation and use of an anonymous user profile for advertising, market research, or to plan IKEA offerings to customer requirements; (see “What you share with IKEA stays with IKEA” – Privacy policy)
Transmission of data to IKEA contractors and companies bound to observe statutory data protection regulations for the purpose and duration of credit checks and goods shipment. IKEA shall not share your personal information with any other company for marketing purposes.
Your right to free disclosure (once a year) on your personal data stored at IKEA
Your right to rectification and erasure of your personal data stored at IKEA

IKEA customer satisfaction survey

We will occasionally contact you by email or text message to find out how satisfied you are with any IKEA products or services you have ordered or used. Our aim is to ensure that your experience at IKEA and our products and services keep improving.

This will involve using the email address or phone number you provided when ordering goods or services from IKEA. We will treat your information anonymously as far as possible and process your data in such a way as to ensure that no conclusions can be drawn about you; please make sure you do not give us any personal data such as your name, IKEA Family membership number or similar. We will erase your email address once we have completed the customer satisfaction survey and no longer have any other legally justifiable reason to process your data according to this Privacy policy.

Final provisions

This contract is governed by Austrian Law.

Any individual provisions in this contract with you, including these General Terms and Conditions, that may prove invalid in whole or in part shall not affect the validity of the remaining provisions.

IKEA General Terms and Conditions applicable to purchases and orders in your local store

IKEA Terms of Service Delivery:

We will need your order to be paid for in advance at the furniture store on the day of the order to continue processing your delivery order. You accept these Terms of Delivery by paying for your order. We will contact you to continue processing your order if you do not pay for your delivery order at the store on the day of your order.

Delivery period: The delivery date and time window for delivery by truck are fixed. You will find the corresponding information printed on your order. You will receive a text message shortly before the agreed delivery date. Contact us at +43 800 081100 within 48 hours after placing the order if you wish to change the delivery date and/or time window.

Parcel deliveries will take around a week to reach you. Please check your phone number and email address.

IKEA only ships within Austrian territory. You will need to organise any shipments outside Austria yourself.

OUR SERVICES: Your order will include information on the expected delivery date. You may also track your delivery status at any time at ikea.at/sendungsverfolgung. We will inform you about any delays to your delivery date. You will receive your delivery on the agreed delivery day within the time window you have selected.

PARCEL SERVICE: Goods ordered with delivery will be delivered to your front door. Your parcel will be left at a nearby parcel shop if the parcel service company does not reach you at home. You will then need to pick up your parcel from the parcel shop.

STANDARD DELIVERY BY TRUCK: The goods will be brought to a room of your choice. You will need to arrange for goods to be brought into different rooms in your home in advance using our IKEA service hotline at +43 800 081100.

IN FRONT OF YOUR HOUSE DELIVERY (formerly CURBSIDE DELIVERY) The goods will be unloaded at the side of the road if you have selected delivery in front of your house (formerly curbside delivery). You are then responsible for protecting your goods from the weather as well as any further handling, unpacking, assembly, and installation. You bear the risk of loss or damage to the goods yourself.

Please remember to do the following on delivery: Check your goods for completeness and visible defects. Note any missing or visibly damaged packages on the invoice of lading in the driver’s presence. Deliveries of electronic appliances need to be signed separately on the invoice of lading. We will not be able to take subsequent complaints. Pro tip: The best time to check your deliveries is during unloading. Compare the invoice of lading with the items that have been unloaded; this will help you keep track.

Withdrawal from an order: Contact our customer service at +43 800 081100 as soon as possible if you wish to cancel an order you have already placed. Note that we will still charge you for any delivery costs already incurred. We will also charge 10 % of the goods value as a cancellation fee if you cancel an order for products made to your specification such as sofas upholstered according to your choice. We cannot cancel orders for made-to-measure worktops; these are excluded from the right of withdrawal.

Exchange and return policy: Keep the receipt for items you have purchased and are unsatisfied with, and return them to your furniture store within 365 days. We will refund you for the full purchase price of unused goods with a receipt. Note that you will need to pay collection fees if you would like us to pick up your goods.

You may take as much time as you want and even return your goods without a receipt if you have paid for your goods presenting your IKEA FAMILY or IKEA for Business card. Items used in everyday life, worktops, and made-to-measure wall panels are excluded from our exchange and return policy.

Your data will only be used by IKEA for customer support purposes. We will handle your data with absolute confidentiality and will not pass your data on to third parties. You may revoke your consent to this at any time.

PRIVACY POLICY: IKEA Möbelvertrieb OHG (hereinafter “IKEA”) will process your personal data (hereinafter referred to as “data”) for the purpose of providing the service. This especially includes installation and assembly of furniture and connection work as well as customer contact. We are entitled to process your data in order to fulfil the contract and our own legal obligations and to protect our vested interests, namely pursuing the purposes of administration within the IKEA Group as well as any legal action. Your data may also be shared with contract processors commissioned by IKEA (especially installation contractors, fitters, and freight companies) as required it to fulfil their respective obligations as well as co-workers and members of the IKEA Group. Public authorities and institutions will also receive your data if IKEA is legally required to provide your data to them. IKEA will store your data until completion of service fulfilment. Beyond that, IKEA will only store your data as long as statutory retention periods require such as in the Austrian Commercial Code (UGB), Federal Tax Code (BAO), and Civil Code (ABGB), or if we need your data to pursue a legal claim from or against us. You may (i) demand disclosure on whether and what personal information IKEA has stored on you and request copies of your data, (ii) demand correction, supplementation or erasure of your personal data if incorrect or processed so as to violate statutory regulations, (iii) demand that IKEA restricts your personal data from being processed, (iv) object to the use of your personal data for processing, (v) request the data that you have given to IKEA in a transferable format, (vi) lodge a complaint with the competent data protection authority (www.dsb.gv.at).

Please address any queries you might have on how we process your data to:

IKEA Möbelvertrieb OHG, Shopping City Süd, Südring, 2334 Vösendorf
Tel: +43 800 081100
Email for customers: [email protected]
Email for business customers: [email protected]

For further details read our privacy policy

IKEA customer satisfaction survey We will occasionally contact you by email or text message to find out how satisfied you are with any IKEA products or services you have ordered or used. Our aim is to ensure that your experience at IKEA and our products and services keep improving. This will involve using the email address or phone number you provided when ordering goods or services from IKEA. We will treat your information anonymously as far as possible and process your data in such a way as to ensure that no conclusions can be drawn about you; please make sure you do not give us any personal data such as your name, IKEA Family membership number or similar. Our Customer Support Centre will contact you if possible if you still provide us with personal data and it is obvious to us that you wish to be contacted. However, we will erase your personal data if it is apparent to us that you did not intend to transmit your personal data to us or if we cannot contact you. We will erase your email address once we have completed the customer satisfaction survey and no longer have any other legally justifiable reason to process your data according to this Privacy policy.

IKEA Terms of Service for Click&Collect and Shopping Service:

How the Shopping Service works in detail:

This service is to be paid at the checkout in the IKEA stores. The goods will be made available for you to collect at the agreed time and place on your request.

The following pick-up options are available:

- Collection from an IKEA store

- Collection from a pick-up point run by IKEA

- Collection from a pick-up point run by an IKEA partner company

- Collection from a location with pick-up boxes run by IKEA

- Collection at a Click&Collect truck stop near you; this involves the driver giving you your purchase order there and then.

GOODS ACCEPTANCE: Check your goods immediately on transfer for completeness and visible defects. Note down any missing or visibly damaged packages on the respective transfer protocol in the presence of the driver or co-worker.

CANCELLATIONS: Contact our IKEA Service Hotline at +43 800 081100 as soon as possible if you wish to cancel your order.

PRIVACY POLICY: IKEA Möbelvertrieb OHG (hereinafter “IKEA”) will process your personal data (hereinafter referred to as “data”) for the purpose of providing the service. This especially includes processing, including payment, and customer contact. We are entitled to process your data in order to fulfil the contract and our own legal obligations and to protect our vested interests, namely pursuing the purposes of administration within the IKEA Group as well as any legal action. Your data may also be shared with contract processors commissioned by IKEA (especially installation contractors, fitters, and freight companies) as required it to fulfil their respective obligations as well as co-workers and members of the IKEA Group. Public authorities and institutions will also receive your data if IKEA is legally required to provide your data to them. IKEA will store your data until completion of service fulfilment. Beyond that, IKEA will only store your data as long as statutory retention periods require such as in the Austrian Commercial Code (UGB), Federal Tax Code (BAO), and Civil Code (ABGB), or if we need your data to pursue a legal claim from or against us. You may (i) demand disclosure on whether and what personal information IKEA has stored on you and request copies of your data, (ii) demand correction, supplementation or erasure of your personal data if incorrect or processed so as to violate statutory regulations, (iii) demand that IKEA restricts your personal data from being processed, (iv) object to the use of your personal data for processing, (v) request the data that you have given to IKEA in a transferable format, (vi) lodge a complaint with the competent data protection authority (www.dsb.gv.at). Please address any queries you might have on how we process your data to: IKEA Möbelvertrieb OHG, Shopping City Süd, Südring, 2334 Vösendorf, Tel.: +43 800 081100; email for customers: [email protected]; email for business customers: [email protected]; refer to our privacy policy further details.

IKEA customer satisfaction survey: We will occasionally contact you by email or text message to find out how satisfied you are with any IKEA products or services you have ordered or used. Our aim is to ensure that your experience at IKEA and our products and services keep improving. This will involve using the email address or phone number you provided when ordering goods or services from IKEA. We will treat your information anonymously as far as possible and process your data in such a way as to ensure that no conclusions can be drawn about you; please make sure you do not give us any personal data such as your name, IKEA Family membership number or similar. Our Customer Support Centre will contact you if possible if you still provide us with personal data and it is obvious to us that you wish to be contacted. However, we will erase your personal data if it is apparent to us that you did not intend to transmit your personal data to us or if we cannot contact you. We will erase your email address once we have completed the customer satisfaction survey and no longer have any other legally justifiable reason to process your data according to this Privacy policy.

IKEA Terms of Service for planning service

CONTRACT CONCLUSION: Your planning service contract will be concluded with IKEA Möbelvertrieb OHG, Shopping City Süd, Südring, 2334 Vösendorf. Make sure you keep your order confirmation safe until service completion.

PREPARATION: The following points need to be completed before your planning service appointment can begin: Ideally, you should already have had the rooms measured up by the IKEA room measurement service or you will be able to provide your own room measurements. Make sure that all important dimensions and utility connection labels are accurate. See https://www.ikea.com/at/en/rooms/kitchen/ for further details.

You may specify a preferred form, narrow down your selection of style options, and set your budget and the purpose of the solution you are aiming for when booking your planning appointment.

SERVICE DESCRIPTION specific to kitchen planning service: One of our IKEA kitchen experts will design your IKEA kitchen in advance based on the information you have given us. We will present the completed initial design to you in an appointment that will take up to an hour, where you can discuss any changes you wish to make with us. We will then provide you with the final design including these changes after the appointment; this will include article prices and any service costs. We will only be able to take minor changes such as cabinet fronts, handles, or electrical appliance models after you have received the final plan.

We will then provide you with the design after the presentation appointment, including any changes we have agreed on; this completes the service. We will need to make another planning appointment for more fundamental changes to the design affecting the basic form, for example.

SERVICE DESCRIPTION specific to storage solutions: One of our IKEA furnishing experts will design your IKEA furnishings in advance based on the information you have given us. We will present the completed initial design to you in an appointment that will take up to three-quarters of an hour, where you can discuss any changes you wish to make with us. We will then provide you with the final design including these changes after the appointment; this will include article prices and any service costs. We will only be able to take minor changes such as cabinet fronts or handles after sending you the final plan. We will then provide you with the design after the presentation appointment, including any changes we have agreed on; this completes the service. We will need to make another planning appointment for more fundamental changes to the design affecting the basic form, for example.

SERVICE DESCRIPTION specific to our IKEA for Business Quick-Fix Design Tips: IKEA Business Network members can book the planning service free of charge once a year for up to one hour. Based on the information you provide, quick solutions and ideas for interior design will be developed. The finished documents will be presented to you in a maximum of 60 minutes and sent via email as a PDF file, including presentation documents, item prices and possible service costs. The service is completed when the documents are sent after the presentation date. Business Quick-Fix Design Tips can be booked free of charge once a year for IKEA Business Network members.
Dimensions: IKEA is not responsible for any discrepancies or incompleteness in the information provided, particularly the plans, floor plans and dimensions provided to IKEA. In these cases, IKEA will not pay compensation for incorrect provision of services. Alternatively, you can also book the IKEA measuring service.
Customized Solutions: IKEA for Business cannot create customized or modified solutions and is limited to suggesting IKEA furniture and products. Any changes to IKEA furniture or products are made at the customer's sole discretion and risk and will void any warranties.

SERVICE DESCRIPTION specific to our IKEA for Business Interior Design Service: The planning of your IKEA for Business Interior Design solution is carried out in advance by one of our IKEA for Business Interior Design experts, based on the information you provide. The finished plan will be presented to you in a maximum of 60-minute appointment and your requests for changes will be discussed together. These changes will be incorporated after the appointment and sent to you as a final plan via email as a PDF file, including presentation documents, item prices and possible service costs. After the final plan has been sent, only minor changes (e.g. fronts, handles, adjusting modular cabinets, etc.) can be taken into account free of charge. Fundamental changes to the planning that influence the elements discussed in the planning appointment, such as furniture series and basic forms of the furnishing solution, are no longer included in the service price. When the plan is sent or handed over after the presentation date (including the discussed changes), the interior design service is completed. For further changes to the plan, another planning appointment is required.
Dimensions: IKEA is not responsible for any discrepancies or incompleteness in the information provided, particularly the plans, floor plans and dimensions provided to IKEA. In these cases, IKEA will not pay compensation for incorrect provision of services. Alternatively, you can also book the IKEA measuring service.
Customized Solutions: IKEA for Business cannot create customized or modified solutions and is limited to suggesting IKEA furniture and products. Any changes to IKEA furniture or products are made at the customer's sole discretion and risk and will void any warranties.

Requirements for online planning appointments: We will hold our online planning appointment with you by video link (incl. audio) provided by IKEA. You will need a broadband internet connection and a suitable browser (Internet Explorer, Microsoft Edge, Google Chrome, Safari) in the latest version installed on your desktop PC.

Prerequisites for planning appointments at a furniture store or a planning station: Please make sure you are at the respective department (such as the wardrobe or kitchen department) fifteen minutes before your planning appointment and register with one of our co-workers. Do not hesitate to ask at our information counter at the entrance if you are unsure as to where to find the specialists responsible for your planning service contract.

POSTPONING OR CANCELLING A PLANNING APPOINTMENT: You may postpone or cancel your planning appointment free of charge and up to twelve hours beforehand by using the link sent in the order confirmation, or by email to [email protected] (customers) or [email protected] (business customers).

PRIVACY POLICY: IKEA provides details on how it will be processing your data in its Privacy policy (Privacy policy) as follows:

Type, scope, duration and purpose of collection, processing and use of personal data required for order and billing management
Your right to object to the creation and use of an anonymous user profiles for advertising, market research or to plan IKEA offerings to customer requirements (see “What you share with IKEA stays with IKEA”)
Transmission of data to IKEA contractors and companies bound to observe statutory data protection regulations for the purpose and duration of credit checks and goods shipment. IKEA shall not share your personal information with any other company for marketing purposes.
Your right to free disclosure (once a year) on your personal data stored at IKEA.
Your right to rectification and erasure of your personal data stored at IKEA.

IKEA Terms of Service for measuring service

CONTRACT CONCLUSION: Your room measurement order will be concluded with an interior survey contractor arranged by IKEA. Please keep your measurement order until service completion.

ROOM PREPARATION: The following points need to be organised or completed before your service appointment can begin: Screed, walls, tiling, underfloor heating, sanitary connections. Access to the apartment or house at the appointment date. Any changes to the rooms must be complete.

CANCELLING YOUR INSTALLATION ORDER: You may cancel an appointment by calling our IKEA service hotline on +43 800 081100 before your service appointment. The transaction number (SAC number) that our IKEA co-worker has given you will serve as confirmation of your cancellation.

SERVICE DESCRIPTION – MEASURING SERVICE: You will receive detailed documentation of the room measurements in digital form (PDF file) via e-mail. We will also send you a code by text message or e-mail. You, or if you request it, one of our IKEA co-workers can import this code into the IKEA online planner for further use. The measurement will include the positions and sizes of all the windows, doors, and door frames, and the positions of any obstacles in the room. Angles will be measured at worktop height along with the positions of all utility connections such as water, power, and gas outlets.

PRIVACY POLICY: Your data will only be used by IKEA for customer support purposes. We will handle your data with absolute confidentiality and will not pass your data on to third parties. We will need to collect your personal data if you wish to take part in our IKEA Service Survey. You hereby agree that the data you provide will be collected and processed for managing and processing of the IKEA Service Survey, and that IKEA may contact you for the IKEA Service Survey at the email address you have given us.

You may revoke your consent to this at any time. We will process the data you provide when booking the IKEA expert check to provide our IKEA online planning service; in particular, this includes contacting you to arrange an appointment, and obviously also designing your IKEA furnishing solution. We will send you a confirmation email with appointment confirmation.

Your appointment booking is binding on confirmation of the appointment; the data you provide will be stored by us for the duration of our business relationship and only as long as we are under statutory obligation to do so or need the data to enforce or defend against legal claims.

SERVICE DESCRIPTION – EXPERT CHECK: We will perform your online expert check with you over the phone. This requires you to be available by phone. One of our IKEA planning experts will check your IKEA kitchen in advance. We will discuss your design with you at an online appointment that will not take any longer than half an hour, where you can also discuss any changes you would like to make with us. We will include your changes into a final design that we will send to you via e-mail in a PDF file after the appointment; this PDF will include article prices and any service costs. The service will not include any subsequent fundamental changes in the design affecting the basic form of the kitchen. We will then send you the design after the consultation appointment, including any changes we have agreed on; this completes the expert check. You will need to arrange a new planning appointment if you wish to make any extensive changes to the design.

IKEA customer satisfaction survey: We will occasionally contact you by email or text message to find out how satisfied you are with any IKEA products or services you have ordered or used. Our aim is to ensure that your experience at IKEA and our products and services keep improving. This will involve using the email address or phone number you provided when ordering goods or services from IKEA.

We will treat your information anonymously as far as possible and process your data in such a way as to ensure that no conclusions can be drawn about you; please make sure you do not give us any personal data such as your name, IKEA Family membership number or similar. Our Customer Support Centre will contact you if possible if you still provide us with personal data and it is obvious to us that you wish to be contacted. However, we will erase your personal data if it is apparent to us that you did not intend to transmit your personal data to us or if we cannot contact you. We will erase your email address once we have completed the customer satisfaction survey and no longer have any other legally justifiable reason to process your data according to this Privacy policy.

IKEA Terms of Service for kitchen installation service

Your KITCHEN INSTALLATION SERVICE will be provided by a contractor arranged by IKEA. The plans/sketches/room dimensions you have created as well as the associated dimensions and goods order will form the basis for the KITCHEN INSTALLATION SERVICE.

We shall take liability for the correctness of all measurements as long as you have ordered the IKEA room measurement service . IKEA shall not be held liable for the correctness of measurements not determined by our IKEA room measurement service. IKEA shall not be under any obligation to provide any warnings.

The furniture is assembled according to the assembly instructions. If this is not possible or if it is refused, the assembly will be ended. The resulting costs will be charged to the customer according to the work incurred. If it is discovered on site that the wall does not have the appropriate load-bearing capacity, the assembly must be cancelled.

KITCHEN INSTALLATION SERVICE: Your KITCHEN INSTALLATION SERVICE will be concluded by a contractor arranged by IKEA. The plans/sketches/room dimensions you have created as well as the associated dimensions and goods order will form the basis for the KITCHEN INSTALLATION SERVICE. We shall take liability for the correctness of all measurements as long as you have ordered the IKEA room measurement service. IKEA shall not be held liable for the correctness of measurements not determined by our measurement service. IKEA shall not be under any obligation to provide any warnings.

INSTALLATION DATE: The installation company will contact you before your installation appointment to arrange the date with you. Call our IKEA Service Hotline at +43 800 081100 if you have any questions about our KITCHEN INSTALLATION SERVICE (arranging or rescheduling an appointment).

CANCELLATIONS: You may cancel the contract free of charge up to three working days (Mon-Fri) before the installation appointment by calling our IKEA Service Hotline at +43 800 081100. IKEA reserves a cancellation fee of 30 % of the installation costs for more short-term cancellations. The transaction number (SAC number) that our IKEA co-worker has given you will serve as confirmation of your cancellation.

INSTALLATION COSTS: The final installation price may vary from the installation price calculated at the time of contract conclusion depending on the actual effort or any special services requested at the appointment but not included in the original scope of the order. We highly recommend that you briefly discuss your installation with the installation professionals before installation begins.

TERMS OF PAYMENT: You have the following options to pay the installation price: Full advance payment when ordering at an IKEA store or after installation directly after receiving your invoice without deduction; as an IKEA for Business customer, you will receive your invoice by post as usual (40 days).

PREPARATION: Make sure that any old furniture has already been completely dismantled and that there is enough space for new furniture before assembly and installation. Also make sure that the furniture parts and worktop are present in the room where they are to be set up before the work begins. Our installation contractors will not deliver or carry these items to where they should be. Contractual work will be charged by the person-hour.

Any additional services beyond the agreed installation and assembly work will be charged separately according to current installation tariffs: Hourly rate for an installation team (two persons): €110,-

The installation contractor will charge any extra materials required in special cases that only become apparent on location, such as structural conditions. (Excerpt)

Material type – unit price

Block terminals, set of 3, €2.50
Block terminals, set of 5, €3.80
Drain reducer, DN 50/40, €11,-
Drain extension, 500 mm, €16,-
Sealing sleeve, DN 40/30, €10,-
Sealing sleeve, DN 40/40, €10,-
Sealing sleeve, DN 50/40, €10,-
Sealing ring, DN 40, €8.50
Wet-room socket, €5.50
Flex extension, €16,-
GSP extension, 1 m, €95,-
GSP extension, 2 m, €110,-
Elbow piece, 45°, €8,-
Elbow piece, 87°, €8,-
Metal clamps, €4,-
X-Press 500 mounting adhesive, €25,-
Reinforced hose, short, €20,-
Reinforced hose, long, €25,-
Three-way Schuko distributor, €20,-
Schuko plug, €8.50
Schuko plug+, €13,-
Power cable, 3x2.5, €25,-
Power cable, 5x2.5, €35,-
Extension cable, single Schuko socket, €15,-
Junction box (flat), €9.50
Wall adhesive, 2K Allrounder WIT-VM 250 (per carcass), €12,-
Pipe extension, €17,-
T-squeeze screw €22,-
Stone drill bit, €40,-

OUR SERVICES: The price of the respective KITCHEN INSTALLATION SERVICE does not cover services that deviate from those listed below or other special additional services.

KITCHEN INSTALLATION SERVICE: This service entails installation and assembly of kitchen furniture and lighting, interior fittings including all small items, IKEA electrical appliances, and electrical/plumbing installation. Travel, small items and tools, preparation, removal and disposal of cardboard boxes, and leaving the installation site swept clean. The following materials will be charged extra if required (excerpt):

Drain reducer, DN 50/40, €10,-
Drain extension, 500 mm, €15,-
Sealing sleeves, €9,-
Flex extension, €15,-
GSP extension, 1 m, €90,-
GSP extension, 2 m, €105,-
Reinforced hose, long, €20,-
Three-way Schuko distributor, €18,-
Power cable, 5x2.5, €32,-
Extension cable, single Schuko socket, €12,-
Junction box (flush), €8.50
Wall adhesive, 2K Allrounder WIT-VM 250 (per carcass), €8,-
Pipe extension, €15,-

The KITCHEN INSTALLATION SERVICE may be interrupted under the following circumstances:

If the goods are not present
If the room is unfinished – missing flooring, tiling, or wall plaster, unsecured construction site
No space to assemble furniture – outdoor installation in rain
If plumbing and/or power sources are missing
If you cannot be reached on the day of installation for any queries to discuss deviations from the installation planI
nstallation or assembly at excessively low temperatures – no heating, windows, or similar); no toilet facilities

ELECTRICAL APPLIANCES SERVICE:

Travel, small items and tools, removal and disposal of cardboard boxes, and leaving the installation site swept clean
Connection of all IKEA electrical appliances in original packaging in one room
Function test

The ELECTRICAL APPLIANCES SERVICE may be interrupted under the following circumstances:

Goods not in the room where they are to be installed
Unfinished room intended for installation – missing flooring, walls, kitchen, tiling, power sources
No space for installation or no power outlet available
If you are not present on the day of installation

WORKTOP SERVICE:

Travel
Small materials and tools
Removal and disposal of cardboard boxes, and leaving the installation site swept clean
Cutting and machining worktops

The WORKTOP SERVICE may be interrupted under the following circumstances:

The goods are not in the room intended for installation
Unfinished room intended for installation – missing flooring, walls, kitchen, tiling
No space for installing or machining the worktop to shape
If you are not present on the day of installation

ACCEPTANCE OF INSTALLATION/ASSEMBLY WORK: Note down and sign for all defects and complaints after completion in the acceptance report; installation and assembly will otherwise be considered accepted and free of defects. We will not be able to take subsequent complaints.

PRIVACY POLICY: IKEA Möbelvertrieb OHG (hereinafter “IKEA”) will process your personal data (hereinafter referred to as “data”) for the purpose of providing the service. This especially includes installation and assembly of furniture and connection work as well as customer contact. We are entitled to process your data in order to fulfil the contract and our own legal obligations and to protect our vested interests, namely pursuing the purposes of administration within the IKEA Group as well as any legal action. Your data may also be shared with contract processors commissioned by IKEA (especially installation contractors, fitters, and freight companies) as required it to fulfil their respective obligations as well as co-workers and members of the IKEA Group. Public authorities and institutions will also receive your data if IKEA is legally required to provide your data to them. IKEA will store your data until completion of installation or assembly services. Beyond that, IKEA will only store your data as long as statutory retention periods require such as in the Austrian Commercial Code (UGB), Federal Tax Code (BAO), and Civil Code (ABGB), or if we need your data to pursue a legal claim from or against us.

You may:

(i) Demand information on whether we have personal data stored on you and if so, which data, and you may demand copies of the data

(ii) Demand rectification, supplementation, or erasure of your personal data that is incorrect or has not been processed in accordance with the law

(iii) Demand that IKEA restrict processing

(iv) Object to IKEA processing your personal data under certain circumstances

(v) Demand data you have given to IKEA in a transferrable format

(vi) Lodge a complaint with the competent data protection authority

Please address any queries you might have on how we process your data to: IKEA Möbelvertrieb OHG, Shopping City Süd, Südring, 2334 Vösendorf, Tel.: +43 800 081100, email for customers: [email protected], email for business customers: [email protected]

Refer to our privacy policy for further details on how we process personal data.

IKEA customer satisfaction survey: We will occasionally contact you by email or text message to find out how satisfied you are with any IKEA products or services you have ordered or used. Our aim is to ensure that your experience at IKEA and our products and services keep improving.

This will involve using the email address or phone number you provided when ordering goods or services from IKEA. We will treat your information anonymously as far as possible and process your data in such a way as to ensure that no conclusions can be drawn about you; please make sure you do not give us any personal data such as your name, IKEA Family membership number or similar. Our Customer Support Centre will contact you if possible if you still provide us with personal data and it is obvious to us that you wish to be contacted. However, we will erase your personal data if it is apparent to us that you did not intend to transmit your personal data to us or if we cannot contact you. We will erase your email address once we have completed the customer satisfaction survey and no longer have any other legally justifiable reason to process your data according to this Privacy policy.

IKEA Terms of Service for furniture assembly service

CONTRACT TERMS: Your FURNITURE ASSEMBLY SERVICE will be provided bya contractor arranged by IKEA. We will use the planning/sketch you have provided or your goods order as a basis for this service. Any additional work required due to changes to the order or interior measurements shall be charged separately according to the respective service rate. Make sure you keep the assembly order safe until the end of the FURNITURE ASSEMBLY SERVICE.Wird das Service auf der übersetzten Website genauso heißen?

The furniture is assembled according to the assembly instructions. If this is not possible or if it is refused, the assembly will be ended. The resulting costs will be charged to the customer according to the work incurred. If it is discovered on site that the wall does not have the appropriate load-bearing capacity, the assembly must be cancelled.

ROOM PREPARATION: Make sure that any old furniture has already been completely dismantled and that there is enough space for new furniture before assembly. Also make sure that the furniture parts are present in the room where they are to be set up before the work begins. Our assembly contractors will not deliver or carry these items to where they should be.

Contractual work will be charged by the person-hour. Any additional services beyond the agreed assembly work will be charged separately according to current assembly tariffs: Hourly rate for an assembly team (two persons): €110,-; flat fee for travel expenses: €99,-.

The assembly contractor will charge any extra materials required in special cases that only become apparent on location, such as structural conditions. (Excerpt)

Material type – unit price

Block terminals, set of 3, €2.50
Block terminals, set of 5, €3.80
Drain reducer, DN 50/40, €11,-
Drain extension, 500 mm, €16,-
Sealing sleeve, DN 40/30, €10,-
Sealing sleeve, DN 40/40, €10,-
Sealing sleeve, DN 50/40, €10,-
Sealing ring, DN 40, €8.50
Wet-room socket, €5.50
Flex extension, €16,-
GSP extension, 1 m, €95,-
GSP extension, 2 m, €110,-
Elbow piece, 45°, €8,-
Elbow piece, 87°, €8,-
Metal clamps, €4,-
X-Press 500 mounting adhesive, €25,-
Reinforced hose, short, €20,-
Reinforced hose, long, €25,-
Three-way Schuko distributor, €20,-
Schuko plug, €8.50
Schuko plug+, €13,-
Power cable, 3x2.5, €25,-
Power cable, 5x2.5, €35,-
Extension cable, single Schuko socket, €15,-
Junction box (flat), €9.50
Wall adhesive, 2K Allrounder WIT-VM 250 (per carcass), €12,-
Pipe extension, €17,-
T-squeeze screw €22,-

POWER AND PLUMBING CONNECTIONS: Make sure that power and plumbing outlets and fittings are accessible and ready for connection at the time and place of installation. You will need to commission a professional contractor for any masonry work needed.

DESIGN DOCUMENTS: Make sure you have your FURNITURE DESIGN ready for the assembly professionals, and show them any utility line plans you have as well.

ACCEPTANCE OF ASSEMBLY WORK: Let the assembly professionals know of any specific wishes you might have beforehand. Fill out the acceptance report together with the assembly professionals after the FURNITURE ASSEMBLY SERVICE is complete. Note down and sign for all defects and complaints after completion in the acceptance report; assembly will otherwise be considered accepted and free of defects. We will not be able to take subsequent complaints.

CANCELLATIONS: You may cancel the contract free of charge up to three working days (Mon-Fri) before the assembly appointment by calling our IKEA Service Hotline at +43 800 081100. IKEA reserves a cancellation fee of 30 % on assembly costs for more short-term cancellations. The transaction number (SAC number) that our IKEA co-worker has given you will serve as confirmation of your cancellation.

TERMS OF PAYMENT: You have the following options to pay the assembly price: Full advance payment when ordering at an IKEA store or after assembly directly after receiving your invoice without deduction; as an IKEA for Business customer, you will receive your invoice by post as usual.

INCLUDED IN THE BASE RATE: Travel including fuel, removal and professional disposal of packaging materials, assembly materials and small parts such as screws, dowels for wall mounting, silicone as necessary; tools and equipment; sweeping and cleaning afterwards.

INCLUDED IN THE PRICE OF ASSEMBLY: Complete assembly of wooden furniture, cover panels, doors, hinges, handles, wall fixtures, wall edging strips and skirting boards. Installation of indirect lighting on furniture such as in glass-door cabinets, including connection to a Schuko or European standard power outlet. Installation of the entire interior, adjustment of doors and draws.

All services booked on your order will be carried out.

ADDITIONAL SERVICES: Services charged according to actual work done at €55,- per half-hour include but are not limited to the following: Shortening and rearranging cabinets, rearranging and hanging cornices, curtain rods and blinds; picture frames, mirrors, shelves and consoles; ceiling lights; bespoke cable routing solutions – creating shafts and machining; bespoke lighting solutions such as flush lighting and fitted spots; adaptation to spatial conditions not known at the time the order was placed; cabinet lighting for FURNITURE ASSEMBLY SERVICE (PAX/BESTÅ) and similar.

PRIVACY POLICY: IKEA Möbelvertrieb OHG (hereinafter “IKEA”) will process your personal data (hereinafter referred to as “data”) for the purpose of providing the service. This especially includes installation and assembly of furniture and connection work as well as customer contact. We are entitled to process your data in order to fulfil the contract and our own legal obligations and to protect our vested interests, namely pursuing the purposes of administration within the IKEA Group as well as any legal action. Your data may also be shared with contract processors commissioned by IKEA (especially installation contractors, fitters, and freight companies) as required it to fulfil their respective obligations as well as co-workers and members of the IKEA Group. Public authorities and institutions will also receive your data if IKEA is legally required to provide your data to them. IKEA will store your data until completion of installation or assembly services. Beyond that, IKEA will only store your data as long as statutory retention periods require such as in the Austrian Commercial Code (UGB), Federal Tax Code (BAO), and Civil Code (ABGB), or if we need your data to pursue a legal claim from or against us. You may (i) demand disclosure on whether and what personal information IKEA has stored on you and request copies of your data, (ii) demand correction, supplementation or erasure of your personal data if incorrect or processed so as to violate statutory regulations, (iii) demand that IKEA restricts your personal data from being processed, (iv) object to the use of your personal data for processing, (v) request the data that you have given to IKEA in a transferable format, (vi) lodge a complaint with the competent data protection authority (www.dsb.gv.at). Please address any queries you might have on how we process your data to: IKEA Möbelvertrieb OHG, Shopping City Süd, Südring, 2334 Vösendorf, Tel.: +43 800 081100; email for customers: [email protected]; email for business customers: [email protected]; refer to our privacy policy for further details on how we process your personal data.

IKEA customer satisfaction survey: We will occasionally contact you by email or text message to find out how satisfied you are with any IKEA products or services you have ordered or used. Our aim is to ensure that your experience at IKEA and our products and services keep improving. This will involve using the email address or phone number you provided when ordering goods or services from IKEA. We will treat your information anonymously as far as possible and process your data in such a way as to ensure that no conclusions can be drawn about you; please make sure you do not give us any personal data such as your name, IKEA Family membership number or similar. Our Customer Support Centre will contact you if possible if you still provide us with personal data and it is obvious to us that you wish to be contacted. However, we will erase your personal data if it is apparent to us that you did not intend to transmit your personal data to us or if we cannot contact you. We will erase your email address once we have completed the customer satisfaction survey and no longer have any other legally justifiable reason to process your data according to this Privacy policy.

IKEA Terms of Service for bathroom installation service

CONTRACT TERMS: YYour BATHROOM INSTALLATION SERVICE will be provided by a contractor arranged by IKEA. We will use the planning/sketch you have provided or your goods order as a basis for this service. Any additional work required due to changes to the order or interior measurements shall be charged separately according to the respective service rate. Make sure you keep the installation order safe until the end of the BATHROOM INSTALLATION SERVICE.

ROOM PREPARATION: Make sure that any old furniture has already been completely dismantled and that there is enough space for new furniture before assembly and installation. Also make sure that the furniture parts and worktop [JM1] are present in the room where they are to be set up before the work begins. Our installation contractors will not deliver or carry these items to where they should be. Contractual work will be charged by the person-hour. [JM1]Arbeitsplatte im Badezimmer?

Any additional services beyond the agreed installation and assembly work will be charged separately according to current installation tariffs: Hourly rate for an installation team (two persons): €110,-; flat fee for travel expenses: €109,-.

POWER AND PLUMBING CONNECTIONS: Make sure that power and plumbing outlets and fittings are accessible and ready for connection at the time and place of installation. You will be required to commission a professional contractor for any masonry work needed.

DESIGN DOCUMENTS: Make sure you have your BATHROOM DESIGN ready for the installation professionals. Show any utility supply line plans you have to the installation professionals as well.

ACCEPTANCE OF INSTALLATION/ASSEMBLY WORK: Let the installation professionals know of any specific wishes you might have beforehand. Fill out the acceptance report together with the installation professionals after the BATHROOM INSTALLATION SERVICE is complete. Note down and sign for all defects and complaints after completion in the acceptance report; installation will otherwise be considered accepted and free of defects. We will not be able to take subsequent complaints.

CANCELLATIONS: You may cancel the contract free of charge up to three working days (Mon-Fri) before the installation appointment by calling our IKEA Service Hotline at +43 800 081100. IKEA reserves a cancellation fee of 30 % on installation costs for more short-term cancellations. The transaction number (SAC number) that our IKEA co-worker has given you will serve as confirmation of your cancellation.

TERMS OF PAYMENT: You have the following options to pay the installation price: Full advance payment when ordering at an IKEA store or after installation directly after receiving your invoice without deduction; as an IKEA for Business customer, you will receive your invoiceby post as usual.

INCLUDED IN THE PRICE OF INSTALLATION/ASSEMBLY: Complete installation and assembly of wooden furniture, cover panels, doors, hinges, handles, wall fixtures, wall edging strips and skirting boards. Installation of IKEA bathroom lighting (IP44) on furniture, including connection to a Schuko or European standard power outlet. Installation of the entire interior, adjustment of doors and draws.

ADDITIONAL SERVICES: Services charged according to actual work done at €55,- per half-hour include but are not limited to the following: Shortening and rearranging cabinets and worktops, rearranging and hanging cornices, curtain rods and blinds; picture frames, shelves and consoles; bespoke cable routing solutions – creating shafts and machining; bespoke lighting solutions such as flush lighting and fitted spots; adaptation to spatial conditions not known at the time the order was placed.

Any specialised materials required due to specific structural conditions such as masonry will be charged directly by the installation company. (Excerpt)

Material type – unit price

Block terminals, set of 3, €2.50
Block terminals, set of 5, €3.80
Drain reducer, DN 50/40, €11,-
Drain extension, 500 mm, €16,-
Sealing sleeve, DN 40/30, €10,-
Sealing sleeve, DN 40/40, €10,-
Sealing sleeve, DN 50/40, €10,-
Sealing ring, DN 40, €8.50
Wet-room socket, €5.50
Flex extension, €16,-
GSP extension, 1 m, €95,-
GSP extension, 2 m, €110,-
Elbow piece, 45°, €8,-
Elbow piece, 87°, €8,-
Metal clamps, €4,-
X-Press 500 mounting adhesive, €25,-
Reinforced hose, short, €20,-
Reinforced hose, long, €25,-
Three-way Schuko distributor, €20,-
Schuko plug, €8.50
Schuko plug+, €13,-
Power cable, 3x2.5, €25,-
Power cable, 5x2.5, €35,-
Extension cable, single Schuko socket, €15,-
Junction box (flat), €9.50
Wall adhesive, 2K Allrounder WIT-VM 250 (per carcass), €12,-
Pipe extension, €17,-
T-squeeze screw €22,-
Stone drill bit, €40,-

The BATHROOM INSTALLATION SERVICE does not cover installation of non IKEA items and therefore cannot be performed.

PRIVACY POLICY: IKEA Möbelvertrieb OHG (hereinafter “IKEA”) will process your personal data (hereinafter referred to as “data”) for the purpose of providing the IKEA BATHROOM INSTALLATION SERVICE. This especially includes installation and assembly of furniture and connection work as well as customer contact. We are entitled to process your data in order to fulfil the contract and our own legal obligations and to protect our vested interests, namely pursuing the purposes of administration within the IKEA Group as well as any legal action. Your data may also be shared with contract processors commissioned by IKEA (especially installation contractors, fitters, and freight companies) as required it to fulfil their respective obligations as well as co-workers and members of the IKEA Group. Public authorities and institutions will also receive your data if IKEA is legally required to provide your data to them. IKEA will store your data until completion of the BATHROOM INSTALLATION SERVICE. Beyond that, IKEA will only store your data as long as statutory retention periods require such as in the Austrian Commercial Code (UGB), Federal Tax Code (BAO), and Civil Code (ABGB), or if we need your data to pursue a legal claim from or against us. You may (i) demand disclosure on whether and what personal information IKEA has stored on you and request copies of your data, (ii) demand correction, supplementation or erasure of your personal data if incorrect or processed so as to violate statutory regulations, (iii) demand that IKEA restricts your personal data from being processed, (iv) object to the use of your personal data for processing, (v) request the data that you have given to IKEA in a transferable format, (vi) lodge a complaint with the competent data protection authority (www.dsb.gv.at). Please address any queries you might have on how we process your data to: IKEA Möbelvertrieb OHG, Shopping City Süd, Südring, 2334 Vösendorf, Tel.: +43 800 081100, email for customers: [email protected], email for business customers: [email protected]

Refer to our privacy policy for further details on how we process personal data.

IKEA customer satisfaction survey: We will occasionally contact you by email or text message to find out how satisfied you are with any IKEA products or services you have ordered or used. Our aim is to ensure that your experience at IKEA and our products and services keep improving. This will involve using the email address or phone number you provided when ordering goods or services from IKEA. We will treat your information anonymously as far as possible and process your data in such a way as to ensure that no conclusions can be drawn about you; please make sure you do not give us any personal data such as your name, IKEA Family membership number or similar. Our Customer Support Centre will contact you if possible if you still provide us with personal data and it is obvious to us that you wish to be contacted. However, we will erase your personal data if it is apparent to us that you did not intend to transmit your personal data to us or if we cannot contact you. We will erase your email address once we have completed the customer satisfaction survey and no longer have any other legally justifiable reason to process your data according to this Privacy policy.