Remote shopping at IKEA
No time to visit the store? No worries! With our Remote Shopping solutions – like ordering by phone for free, the online expert check, or our free planning services – you can get advice and shop comfortably from home.
Remote Shopping benefits
- Simple & convenient: Order directly from home – we take care of everything.
- Personal advice: Our IKEA experts are here for you, answering your questions and giving you tailored support.
- Easy to reach: Monday to Saturday – give us a call or book a planning appointment.
Order by phone for free for private customers
Our opening hours for phone orders for private customers are:
Monday–Friday: 8:00–19:00
Saturday: 8:00–18:00
Closed on Sundays and public holidays.
Call us for free:
Calling from abroad? Then please use the following phone number: +43 1 69000 68500
Online expert check
Do you need support with your online purchase or with a dream solution you’ve already planned?
Our experts are happy to advise you in a free 15‑minute online appointment with screen sharing. Together, we’ll help you complete your order and provide you with all the information you need about the IKEA range.
How Remote Shopping works in three easy steps
- Choose the products you love: Pick the products or services you need and select the Remote Shopping solution that works best for you. Whether you prefer advice and ordering by phone, a planning service, or just a quick check of your design by our experts – we’re here to help in any situation.
- We find the best delivery option for you: No matter where you live, our experts review all possibilities for delivery or pickup and recommend the option that best fits your everyday life.
- Confirm & pay securely: After the phone call or planning appointment with our experts, we’ll send you a link by email so you can pay for your order securely. We then take care of processing your order and arranging delivery of your selected products.
- Product information page
More Remote Shopping solutions
Planning services
With our expert planning service, you’ll get a perfectly tailored solution for your storage, kitchen, bathroom, or any other area of your home. Plan together with our specialists in the store, at a planning studio, or virtually. Book an appointment now or use our online planners.
Interior Design Services
Do you want to refresh your home and bring your creative ideas to life? Our interior designers support you virtually in person — whether you’re designing a single room or your entire home. Book your free initial consultation and get expert advice.
Order by phone for IKEA for Business
Are you an IKEA for Business customer and need support with product advice or ordering? Our experts are happy to help.
We’re here to help with our services
Do you want to check the status of your order? Or would you like to return a product or order a spare part? We offer practical self‑service options so you can easily help yourself.