Appliances repair service
We develop our range of electrical appliances with different manufacturers and therefore also have different service partners who repair your product. If your appliance stops working, the quickest way is to look for sources of errors in the user manual or contact the manufacturer directly. Here you will find all the information you need.
User manual for troubleshooting | Contact service partners | Guarantee case | Find out the manufacture | Order electrical appliences spare parts
Information on troubleshooting in the user manual
In the user manual you will find the necessary information for troubleshooting. In the following we explain how to find the "Troubleshooting" section in the user manual:
1. Product search
First, find your product by entering the name or article number in the search box above. If you are unsure about the product information, find the number on the nameplate of the device. The product number can also be entered without points.
2. Navigation to the user manual
On the product detail page you will find below the product images the section "Product Details" and further "Instructions and Documents". Download the manual (PDF) under "Downloads". In the table of contents you will find an overview of all topics, e. g. "Troubleshooting".
Contact details of the service partners
Contact our service partners directly by phone if you cannot fix the problem with the information in the user manual.
New: Finding your service partner is now even easier!
Contact to service partners
Contact your service partner
We develop our range of electrical appliances with different manufacturers and therefore also have different service partners who will repair your product. If your household appliance no longer works, the quickest option is to contact the manufacturer directly.
Enter your product number here to see your service partner's contact information:
Service partners
If the information contained in the user manual does not solve the problem, then our competent service partner will help you quickly and gladly. You should provide the following information:
- Type of disturbance
- Device model
- Type and serial number of the device (see type plate)
- the service number (digit after the word “SERVICE” on the type plate)
The service telephone number of the manufacturers can also be found in the user manual. If you do not have the instructions for use at hand, you can also find all the necessary information directly on the product label.
Guarantee case
If the product is covered by a valid IKEA warranty, have proof of payment for the product. You need proof of purchase to claim the warranty. On your invoice you will find the article number and date of purchase, which are necessary to process the claim. If you don't have your invoice ready, you can always check your IKEA Family profile under Purchases/Orders to see if you used the IKEA Family Card when making your purchase.
Order spare parts for electrical appliances
Additional components, spare and replacement parts for the IKEA electrical appliance range can now be purchased via a dedicated webshop to help you maintain and extend the life of your IKEA appliance. IKEA has partnered with ASCI Service GmbH to provide you with a centralized portal where you can order spare parts and additional accessories for the entire IKEA appliance range.
The general terms and conditions for your purchase from ASCI Service GmbH can be found in the webshop.
If you have any questions or problems regarding the spare parts or your purchase from ASCI Service GmbH, you can contact ASCI Service GmbH customer service at any time by filling out the contact form.
If you click on the link below, you will be redirected to the ASCI Service GmbH webshop.
How to find the right manufacturer
Look for the sticker on your appliance. This is often located on one side or back of the device. In the following examples, you will see how to find the manufacturer on the sticker.
Whirlpool
manufacturer number 18535
Electrolux
manufacturer number 21552
BSH
manufacturer number 23320
These repair times you can expect:
- A technician will contact you within 2 days of receiving your service request.
IKEA customer service
You still have questions? Our IKEA customer service is there for you and we are happy to help you.
Monday to Saturday: 8 am - 8 pm
Sunday: 10 am - 6 pm
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