Privacy Policy IKEA app
Information obligations pursuant to Articles 13 and 14 of the General Data Protection Regulation (GDPR)
We hereby inform you about the processing of your personal data ("data") and your data protection rights (effective May 25, 2018):
1. Who is responsible for data processing and who can you contact?
The data controller is:
IKEA Möbelvertrieb OHG ("IKEA")
Legal form: General partnership
Headquarters: Shopping City Süd, Südring, 2334 Vösendorf
Commercial register number: FN 316 s
Commercial register court: Regional Court of Wiener Neustadt
Sales tax identification number: ATU19420008
ARA license number: 4838
If you have any questions or concerns about the processing of your data, or if you discover an error on our website or in our app, you can contact us at:
IKEA Customer Service Austria 2334 Vösendorf-Süd
Tel.: 0800/081 100
Email for private customers:[email protected]
Email for business customers:[email protected]
Or use our contact forms:
2. Where does your data come from?
We process data that we receive from you when you use the IKEA app.
If you are an IKEA Family member, we may also process data that we have received from you in connection with your IKEA Family membership. In addition, we process data that we receive from our contractual partners (such as the App Store).
3. Necessity or obligation to provide data, consequences of not providing data
When we collect data from you, the data that is necessary to achieve the intended data processing purpose is marked with (*) as a mandatory field. If you do not provide the necessary data, we will generally not be able to provide the service you require.
All data that is not marked with (*) as a mandatory field can be provided voluntarily.
4. For what purposes is the data processed and for how long?
We process your data in the manner described in the following points. If we process your data for other purposes, we will inform you separately before we start processing your data.
4.1. Downloading the IKEA app
Processed data:
Device type, Apple or Google ID.
Purpose:
The data is processed for the purpose of enabling the download of the IKEA app.
Legal basis:
We process this data to carry out pre-contractual measures or to fulfill our contractual obligations (Art. 6 (1) (b) GDPR), namely to provide you with our IKEA app.
Duration:
We only store your data for as long as it is necessary for the purposes for which we collected it, we are legally obliged to do so, or we have a corresponding overriding interest in storing it. Your data is no longer required once you uninstall the IKEA app.
In addition, the app store independently collects various data and provides us with analysis results. We only process the data to the extent necessary for downloading the IKEA app to your mobile device. Information on data processing by the app store can be found at https://policies.google.com/privacy?gl=AT&hl=en (Android) or https://www.apple.com/legal/privacy/data/de/app-store/ (iOS).
4.2. Technical provision and operation of the IKEA app
Processed data:
Email address, Google/Apple ID, device type, location, language, data from the IKEA Family profile.
Purpose:
The processing of data is necessary to enable convenient use of the IKEA app and its functions. In addition, we may process data for in-app monitoring to monitor and resolve technical errors or issues.
Legal basis:
We process this data to carry out pre-contractual measures or to fulfill our contractual obligations (Art. 6 (1) (b) GDPR), namely to provide the technical functions of the IKEA app and to ensure the stability and security of the IKEA app.
Duration:
We only store your data for as long as it is necessary for the purposes for which we collected your data, we are legally obliged to do so, or we have a corresponding overriding interest in storing it . Your data is no longer required once you uninstall the IKEA app.
In order to achieve the intended purposes, it may be necessary in some cases to disclose your data to the following recipients:
| Recipient | Purpose | Recipient's location | Basis for transfer to a third country |
|---|---|---|---|
| IT service providers (in particular IKEA IT AB) | IT service provision | Worldwide, depending on place of business | Adequacy decision pursuant to Art. 45 GDPR or otherwise appropriate safeguards pursuant to Art. 46 GDPR |
| Other processors | Fulfillment of the order | Worldwide, depending on place of business | Adequacy decision pursuant to Art. 45 GDPR or otherwise appropriate safeguards pursuant to Art. 46 GDPR |
4.3. Use of the functions of the IKEA app
4.3.1. IKEA Creative 3D Room Planner
Processed data:
Data from the IKEA Family profile, selected products, chosen room design, creation date, uploaded photos.
Purpose:
The processing of data is necessary to provide you with the "IKEA Creative 3D Room Planner" feature.
Legal basis:
We process this data to carry out pre-contractual measures or to fulfill our contractual obligations (Art. 6 (1) (b) GDPR), namely to provide the "IKEA Creative 3D Room Planner" feature.
Duration:
We only store your data for as long as is necessary for the purposes for which we collected it. If you do not save a room design, we delete the data after 30 days. If you save a room design, we delete the data after 2 years and 21 days, unless you inform us that you wish to continue storing the room design. Beyond that, we only store your data if we are legally obliged to do so or have a corresponding overriding interest in storing it.
In order to achieve the intended purposes, it may be necessary in some cases to disclose your data to the following recipients:
| Recipient | Purpose | Recipient's location | Basis for transfer to a third country |
|---|---|---|---|
| IT service providers (in particular IKEA IT AB) | IT service provision | Worldwide, depending on place of business | Adequacy decision pursuant to Art. 45 GDPR or otherwise appropriate safeguards pursuant to Art. 46 GDPR |
| Other processors | Fulfillment of the order | Worldwide, depending on place of business | Adequacy decision pursuant to Art. 45 GDPR or otherwise appropriate safeguards pursuant to Art. 46 GDPR |
4.3.2. Explore products
Processed data:
selected products, selected filters, postal code, location, selected furniture store.
Purpose:
The processing of data is necessary to enable you to browse our products and check their availability.
Legal basis:
We process this data to carry out pre-contractual measures or to fulfill our contractual obligations (Art. 6 (1) (b) GDPR), namely to provide the functions of the IKEA app. When you check the availability of products in your area based on your location, we process your location data on the basis of your consent (Art. 6 (1) (a) GDPR). You have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
Duration:
We only store your data for as long as it is necessary for the purposes for which we collected it, we are legally obliged to do so, or we have a corresponding overriding interest in storing it. If the data processed for this purpose is processed on the basis of your consent, it will be stored for as long as it is necessary for the purposes for which we collected your data or until you withdraw your consent. In addition, we only process this data for as long as there is a legal obligation to do so or we need the data to assert or defend legal claims.
In order to achieve the intended purposes, it may be necessary in some cases to disclose your data to the following recipients:
| Recipient | Purpose | Recipient's location | Basis for transfer to a third country |
|---|---|---|---|
| IT service providers (in particular IKEA IT AB) | IT service provision | Worldwide, depending on place of business | Adequacy decision pursuant to Art. 45 GDPR or otherwise appropriate safeguards pursuant to Art. 46 GDPR |
| Other processors | Fulfillment of the order | Worldwide, depending on place of business | Adequacy decision pursuant to Art. 45 GDPR or otherwise appropriate safeguards pursuant to Art. 46 GDPR |
4.3.3. Scan & Pay
Processed data:
Data from the IKEA Family profile, scanned items or order, selected store, photos
Purpose:
The processing of the data is necessary to enable you to use our Scan & Pay function and scan barcodes and QR codes.
Legal basis:
We process this data on the basis of your consent (Art. 6 (1) (a) GDPR). You have the right to withdraw your consent at any time. Withdrawing your consent does not affect the lawfulness of the processing carried out on the basis of your consent prior to withdrawal.
Duration:
We only store your data for as long as it is necessary for the purposes for which we collected your data or until you withdraw your consent. In addition, we only process the data for as long as there is a legal obligation to do so or we need the data to assert or defend legal claims.
In order to achieve the intended purposes, it may be necessary in some cases to disclose your data to the following recipients:
| Recipient | Purpose | Recipient's location | Basis for transfer to a third country |
|---|---|---|---|
| IT service provider (in particular IKEA IT AB) | IT service provision | Worldwide, depending on place of business | Adequacy decision pursuant to Art. 45 GDPR or otherwise appropriate safeguards pursuant to Art. 46 GDPR |
| Other processors | Fulfillment of the order | Worldwide, depending on place of business | Adequacy decision pursuant to Art. 45 GDPR or otherwise appropriate safeguards pursuant to Art. 46 GDPR |
4.3.4. Notifications via the IKEA app (news and updates)
Processed data:
Device information, app and usage data
Purpose:
The processing of data is necessary to keep you up to date on the latest collections and best-selling favorites; on current offers and member discounts; and on orders, services, and delivery updates, etc.
Legal basis:
We process this data on the basis of your consent (Art. 6 (1) (a) GDPR). You have the right to withdraw your consent at any time. Withdrawing your consent does not affect the lawfulness of the processing carried out on the basis of your consent prior to withdrawal.
Duration:
We only store your data for as long as it is necessary for the purposes for which we collected your data or until you withdraw your consent. In addition, we only process the data for as long as there is a legal obligation to do so or we need the data to assert or defend legal claims.
In order to achieve the intended purposes, it may be necessary in some cases to disclose your data to the following recipients:
| Recipient | Purpose | Recipient's location | Basis for transfer to a third country |
|---|---|---|---|
| IT service providers (in particular IKEA IT AB) | IT service provision | Worldwide, depending on place of business | Adequacy decision pursuant to Art. 45 GDPR or otherwise appropriate safeguards pursuant to Art. 46 GDPR |
| Other processors | Fulfillment of the order | Worldwide, depending on place of business | Adequacy decision pursuant to Art. 45 GDPR or otherwise appropriate safeguards pursuant to Art. 46 GDPR |
4.3.5. Find IKEA furniture stores near you
Processed data:
Device information, location
Purpose:
The processing of data is necessary to show you IKEA stores in your area.
Legal basis:
We process this data on the basis of your consent (Art. 6 (1) (a) GDPR). You have the right to withdraw your consent at any time. You can withdraw your consent via your device settings. Withdrawing your consent does not affect the lawfulness of the processing carried out on the basis of your consent prior to withdrawal.
Duration:
We only store your data for as long as it is necessary for the purposes for which we collected your data or until you withdraw your consent. In addition, we only process the data for as long as there is a legal obligation to do so or we need the data to assert or defend legal claims.
In order to achieve the intended purposes, it may be necessary in some cases to disclose your data to the following recipients:
| Recipient | Purpose | Recipient's location | Basis for transfer to a third country |
|---|---|---|---|
| IT service providers (in particular IKEA IT AB) | IT service provision | Worldwide, depending on place of business | Adequacy decision pursuant to Art. 45 GDPR or otherwise appropriate safeguards pursuant to Art. 46 GDPR |
| Other processors | Fulfillment of the order | Worldwide, depending on place of business | Adequacy decision pursuant to Art. 45 GDPR or otherwise appropriate safeguards pursuant to Art. 46 GDPR |
4.3.6. Book an appointment via the IKEA app
Processed data:
Selected appointment, personal details (first name, last name, phone number, email address), address, postal code, city
Purpose:
The processing of data is necessary to enable the booking of planning appointments.
Legal basis:
We process this data to carry out pre-contractual measures or to fulfill our contractual obligations (Art. 6 (1) (b) GDPR), namely the provision of the booking function.
Duration:
We only store your data for as long as it is necessary for the purposes for which we collected it, we are legally obliged to do so, or we have a corresponding overriding interest in storing it. For tax reasons, we are required to retain contracts and related documents from the contractual relationship for a period of 7 years in accordance with Section 132 of the Federal Tax Code ( , BAO) (from the end of the year in which the business transaction took place – see also Section 212 of the Austrian Commercial Code (UGB)).
In order to achieve the intended purposes, it may be necessary in some cases to disclose your data to the following recipients:
| Recipient | Purpose | Recipient's location | Basis for transfer to a third country |
|---|---|---|---|
| IT service providers (in particular IKEA IT AB) | IT service provision | Worldwide, depending on place of business | Adequacy decision pursuant to Art. 45 GDPR or otherwise appropriate safeguards pursuant to Art. 46 GDPR |
4.4. Statistics and analysis
Processed data:
IP address, device ID, user actions (e.g., registration or login to the IKEA app; adding items to the shopping cart; completing a purchase; changing settings), mobile platform ID (DFA for Apple/iOS devices, GAID for Android devices
Purpose:
We process this data to track our marketing campaigns for the IKEA app, to determine the performance of our marketing campaigns, to optimize our marketing campaigns, and to make decisions regarding our campaign budget.
Legal basis:
We process this data on the basis of our legitimate interest or the legitimate interests of third parties (Art. 6 (1) (f) GDPR) in evaluating the performance of our advertising campaigns and improving our advertising campaigns on the basis of these evaluations. If we use cookies or similar technologies to collect your data, we process this data on the basis of your consent (Art. 6 (1) (a) GDPR). You have the right to withdraw your consent at any time. Withdrawing your consent does not affect the lawfulness of the processing carried out on the basis of your consent prior to withdrawal. For more information on the use of cookies and similar technologies, please refer to 4.10 .
Duration:
We only store your data for as long as it is necessary for the purposes for which we collected your data, we are legally obliged to do so, or we have a corresponding overriding interest in storing it. If the data processed for this purpose is processed on the basis of your consent, it will be stored for as long as is necessary for the purposes for which we collected your data or until you revoke your consent. In addition, we only process this data for as long as there is a legal obligation to do so or we need the data to assert or defend legal claims.
In order to achieve the intended purposes, it may be necessary in some cases to disclose your data to the following recipients:
| Recipient | Purpose | Recipient's location | Basis for transfer to a third country |
|---|---|---|---|
| IT service providers (in particular IKEA IT AB) | IT service provision | Worldwide, depending on place of business | Adequacy decision pursuant to Art. 45 GDPR or otherwise appropriate safeguards pursuant to Art. 46 GDPR |
| Other processors | Provision of analysis tools | Worldwide, depending on place of business | Adequacy decision pursuant to Art. 45 GDPR or otherwise appropriate safeguards pursuant to Art. 46 GDPR |
4.5. Improvement of our services, optimization of our offerings
Processed data:
Product, availability, location (product), session information, user actions, location (user), IKEA Family identifier, purchase data identifier, purchase data
Purpose:
The processing of data is necessary to better understand our customers, make data-driven business decisions, and thus increase both our efficiency and our sales.
Legal basis:
We process this data on the basis of our legitimate interest or the legitimate interests of third parties (Art. 6 (1) (f) GDPR) in improving our services and optimizing our offering. If we use cookies or similar technologies to collect your data, we process this data on the basis of your consent (Art. 6 (1) (a) GDPR). You have the right to withdraw your consent at any time. Withdrawing your consent does not affect the lawfulness of the processing carried out on the basis of your consent prior to withdrawal. For more information on the use of cookies and similar technologies, please refer to 4.10 .
Duration:
We only store your data for as long as it is necessary for the purposes for which we collected your data, we are legally obliged to do so, or we have a corresponding overriding interest in storing it. Insofar as the data processed for this purpose is processed on the basis of your consent, it will be stored for as long as is necessary for the purposes for which we collected your data or until you withdraw your consent. Beyond that, we only process this data for as long as there is a legal obligation to do so or we need the data to assert or defend legal claims.
In order to achieve the intended purposes, it may be necessary in some cases to disclose your data to the following recipients:
| Recipient | Purpose | Recipient's location | Basis for transfer to a third country |
|---|---|---|---|
| IT service providers (in particular IKEA IT AB) | IT service provision | Worldwide, depending on place of business | Adequacy decision pursuant to Art. 45 GDPR or otherwise appropriate safeguards pursuant to Art. 46 GDPR |
| Other processors | Provision of analysis tools | Worldwide, depending on place of business | Adequacy decision pursuant to Art. 45 GDPR or otherwise appropriate safeguards pursuant to Art. 46 GDPR |
4.6. IKEA app survey
Processed data:
Content of the free text field
Purpose:
The processing of the data is necessary in order to deal with our customers' concerns that are disclosed in the survey.
Legal basis:
We process this data on the basis of our legitimate interest or the legitimate interests of third parties (Art. 6 (1) (f) GDPR) in responding appropriately to customer concerns.
Duration:
We only store your data for as long as it is necessary for the purposes for which we collected it. We delete your data once your request has been dealt with and it is not expected to be relevant again in the future. Beyond that, we only store your data if we are legally obliged to do so or have a corresponding overriding interest in storing it.
In order to achieve the intended purposes, it may be necessary in some cases to disclose your data to the following recipients:
| Recipient | Purpose | Recipient's location | Basis for transfer to a third country |
|---|---|---|---|
| IT service providers (in particular IKEA IT AB) | IT service provision | Worldwide, depending on place of business | Adequacy decision pursuant to Art. 45 GDPR or otherwise appropriate safeguards pursuant to Art. 46 GDPR |
| Other processors | Fulfillment of the order | Worldwide, depending on place of business | Adequacy decision pursuant to Art. 45 GDPR or otherwise appropriate safeguards pursuant to Art. 46 GDPR |
4.7. Marketing and direct advertising
Processed data:
Advertising ID, device ID, IP address, in-app behavior
Purpose:
We process this data to collect information about our customers' behavior in order to create targeted advertising for our customers.
Legal basis:
We process this data on the basis of our legitimate interest or the legitimate interests of third parties (Art. 6 (1) (f) GDPR) in conducting marketing and direct advertising. If we use cookies and similar technologies for these purposes (see section 4.10 of this privacy policy), we process your data on the basis of your consent (Art. 6 (1) (a) GDPR). You have the right to withdraw your consent at any time. Withdrawing your consent does not affect the lawfulness of the processing carried out on the basis of your consent prior to withdrawal.
Duration:
We only store your data for as long as it is necessary for the purposes for which we collected your data, we are legally obliged to do so, or we have a corresponding overriding interest in storing it. If the data processed for this purpose is processed on the basis of your consent, it will be stored for as long as it is necessary for the purposes for which we collected your data or until you withdraw your consent. In addition, we only process this data for as long as there is a legal obligation to do so or we need the data to assert or defend legal claims.
In order to achieve the intended purposes, it may be necessary in some cases to disclose your data to the following recipients:
| Recipient | Purpose | Recipient's location | Basis for transfer to a third country |
|---|---|---|---|
| IT service providers (especially IKEA IT AB) | IT service provision | Worldwide, depending on place of business | Adequacy decision pursuant to Art. 45 GDPR or, otherwise, appropriate safeguards pursuant to Art. 46 GDPR |
| Other processors | Provision of marketing tools | Worldwide, depending on place of business | Adequacy decision pursuant to Art. 45 GDPR or, otherwise, appropriate safeguards pursuant to Art. 46 GDPR |
For more information about the technologies IKEA uses for marketing and direct advertising purposes, how this data processing affects you, and which partner companies we work with in this regard, please refer to section4.10 of this privacy policy. For more information about the role our partner companies play in the data processing in question, please refer to section 5 of this privacy policy.
4.8. Sending important information
Processed data:
Email address, personal details (first name, last name), address (country, street and house number, postal code, city)
Purpose:
We process this data in order to send you (safety) relevant information, in particular in connection with product safety, to inform you as a customer comprehensively about possible risks, and to ensure your safety.
Legal basis:
We process this data on the basis of our legitimate interest in providing you, as a customer, with important information (in particular in connection with product safety) (Art. 6 (1) (f) GDPR). In certain cases (e.g., information about a product recall due to an obligation under product safety law), processing is necessary to fulfill a legal obligation (Art. 6 (1) (c) GDPR).
Duration:
We only store your data for as long as it is necessary for the purposes for which we collected your data, we are legally obliged to do so, or we have a corresponding overriding interest in storing it.
In order to achieve the intended purposes, it may be necessary in some cases to disclose your data to the following recipients:
| Recipient | Purpose | Recipient's location | Basis for transfer to a third country |
|---|---|---|---|
| IT service providers (in particular IKEA IT AB) | IT service provision | Worldwide, depending on place of business | Adequacy decision pursuant to Art. 45 GDPR or otherwise appropriate safeguards pursuant to Art. 46 GDPR |
| Austrian Post AG | Fulfillment of the order | Austria | Within the EEA |
| Other commissioned processors (in particular address publishers and direct marketing companies) | Fulfillment of the order | Worldwide, depending on place of business | Adequacy decision pursuant to Art. 45 GDPR or otherwise appropriate safeguards pursuant to Art. 46 GDPR |
4.9. Defense and assertion of legal claims, fulfillment of legal obligations
Processed data:
Personal master data, contract data, communication data, other supporting data
Purpose:
This data processing is necessary for the defense and assertion of legal claims and the fulfillment of legal obligations.
Legal basis:
We process this data on the basis of our legitimate interests or on the basis of the legitimate interests of third parties (Art. 6 (1) (f) GDPR), namely to defend and assert legal claims and fulfill legal obligations; or to fulfill a legal obligation to which we are subject (Art. 6 (1) (c) GDPR).
Duration:
We only store your data for as long as it is necessary for the purposes for which we collected your data. In addition, we only store your data for as long as there is a legal obligation to do so or we have a corresponding overriding interest in storing it.
In order to achieve the intended purposes, it may be necessary in some cases to disclose your data to the following recipients:
| Recipient | Purpose | Recipient's location | Basis for transfer to a third country |
|---|---|---|---|
| IT service providers (in particular IKEA IT AB) | IT service provision | Worldwide, depending on the place of business | Adequacy decision pursuant to Art. 45 GDPR or otherwise appropriate safeguards pursuant to Art. 46 GDPR |
| IKEA Group (in particular IKEA Austria GmbH) | Administrative purposes | Worldwide, depending on the place of business | Adequacy decision pursuant to Art. 45 GDPR or otherwise appropriate safeguards pursuant to Art. 46 GDPR |
| Legal representatives and tax advisors | Consulting services | Worldwide, depending on the place of business | Adequacy decision pursuant to Art. 45 GDPR or otherwise appropriate safeguards pursuant to Art. 46 GDPR or necessary for the establishment, exercise, or defense of legal claims within the meaning of Art. 49 (1) (b) GDPR |
| Court and administrative authorities | Defense and assertion of legal claims and fulfillment of legal obligations | Within the EEA | Within the EEA |
4.10. Cookies and similar technologies
This app uses cookies and similar technologies (software development kits "SDK") as specified in the following section. We may use these cookies and technologies (collectively referred to as "tools") to ensure that our IKEA app functions properly and for purposes such as marketing, creating personalized advertising, and for analysis and performance purposes.
4.10.1. What are "cookies and similar technologies"?
Cookies in this context are pieces of information that can be stored by the IKEA app in its own storage areas (e.g., shared preferences or NSUserDefaults) on your device in the local app storage. They are used to recognize users, manage sessions, or save settings. The IKEA app sends this data to the server as needed, e.g., to provide logins or personalized content.
SDKs (software development kits) are technical interfaces. A software development kit (SDK) is a collection of software development tools in an installable package. They simplify the creation of applications by providing compilers, debuggers, and possibly a software framework.
4.10.2. Types of tools
Our IKEA app may use the following tools:
- Strictly necessary cookies and SDKs
- Performance and analysis cookies and SDKs
- Functional cookies or SDKs and cookies or SDKs for personalization
- Marketing cookies and SDKs
4.10.3. Strictly necessary cookies and SDKs
Essential tools ensure functions without which you cannot use our IKEA app as intended. Essential tools are used, for example, to store settings or for security purposes. Essential tools cannot be deselected in the privacy settings.
4.10.4. Performance and analysis cookies and SDKs
These tools may collect information about how our IKEA app is used in order to improve its appeal, content, and functionality. For example, these tools can help us determine which content users are particularly interested in. This allows us to tailor the content of our IKEA app more specifically to your needs and optimize our offering. If we process personal data in this process, we may only do so with your consent (Art. 6 (1) (a) GDPR). You can give your consent in the privacy settings and revoke it at any time with future effect.
Firebase
With your consent, we use Firebase services from Google Ireland Limited in our IKEA app. We use these services to analyze the behavior of users of our IKEA app (collecting information about purchases, trends, and promotions) and to use this information to improve our products. We also track the behavior of users of our IKEA app in order to improve our IKEA app overall. For more information about data protection when using Firebase, please visit https://firebase.google.com/terms/data-processing-terms.
4.10.5. Functional cookies or SDKs and cookies or SDKs for personalization
These tools enable our IKEA app to store information you have already provided (such as language selection) and offer you improved and more personalized features based on this information. These tools mainly collect and store anonymized information, so they cannot track your behavior on other websites. If we process personal data in this process, we may only do so with your consent (Art. 6 (1) (a) GDPR). You can give your consent in the privacy settings and revoke it at any time with future effect without giving reasons.
4.10.6. Marketing cookies and SDKs
These tools allow the processing of identification parameters for advertising purposes (advertising ID, hashed device ID, IP address). This allows data on the usage behavior of IKEA app users to be collected and passed on to partner companies, and targeted marketing and communication measures to be implemented. If we process personal data in this process, we may only do so with your consent (Art. 6 (1) (a) GDPR). You can give your consent in the privacy settings and revoke it at any time with future effect.
5. Joint responsibility
IKEA is solely responsible for data processing. There is currently no joint responsibility within the meaning of Art. 26 GDPR.
6. Is there automated decision-making, including profiling?
No, we do not use automated decision-making pursuant to Art. 22 GDPR to make decisions about the establishment and implementation of business relationships or other decisions that would similarly significantly affect you.
7. Your rights in connection with the processing of personal data
You may (i) request information from us about whether and what personal data we have stored about you and receive copies of this data, (ii) request the correction, supplementation, or deletion of your personal data that is incorrect or not processed in accordance with the law, (iii) request that we restrict the processing of your personal data, (iv) object to the processing of your personal data under certain circumstances or revoke your prior consent to processing, (v) request data that you have provided to us in a transferable format, and (vi) lodge a complaint with the Austrian Data Protection Authority (www.dsb.gv.at).
To exercise any of the above rights, please contact us by email at
Email for private customers: [email protected]
Email for business customers: [email protected]
or by letter to the contact addresses listed above.
As of September 2025