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If I return a product, in what form will I get my money back?

We will refund you in the way you paid if you have an invoice or in the form of a gift card if you prefer or don't have an invoice.

If you have custom-made worktops, food, products bought in another country or showing moderate signs of use, we will refund you the value of the goods in the form of a gift card.

If you were an IKEA Family customer at the time, you can view your purchases in your shopping history. If you no longer have an invoice, please contact us so we can try to help you find your proof of purchase.

Please note: Returns and claims can only be made with proof of purchase (invoice, order number or your IKEA Family Card if you used it at the time of purchase). Excluded are mattresses (which can only be returned within the 90-day sleep trial period) and electrical appliances (which are only accepted in unused condition; unused = not connected).

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