How will I receive my IKEA refund?
Your refund will usually be issued via the same payment method you used for your purchase or, depending on the situation, on an IKEA refund card.
How it works
- Return with proof of purchase:
If you can provide a receipt, order number or your IKEA Family card, we will refund the amount to your original payment method. If you prefer, we can also issue the refund on an IKEA refund card. - Change of mind:
If you return an item because you have changed your mind, the refund will depend on the condition of the product.
IKEA Family benefit
If you were an IKEA Family member at the time of purchase, you can view your purchases in your purchase history. If you can no longer find your receipt, contact us and we’ll be happy to help you find your proof of purchase.
Please note: Returns and complaints require proof of purchase – such as your receipt, order number or IKEA Family card, if you used it when making the purchase. Mattresses can only be returned within the 90-day mattress trial, and electrical appliances must be unused and in their original packaging when returned due to a change of mind.
Related topics
- What is the status of my return?
- How can I become an IKEA Family member?
- Where can I find IKEA Self Services?
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