Why is my order split into two different deliveries?
We want you to receive your products as soon as possible. Some products may however be stocked in-store and others in warehouses, which impacts delivery.
We want you to receive your products as soon as possible. However, some products may be in stock at the store and others at the central warehouse, which will affect delivery.
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It may happen that we send your order from different locations to reduce waiting time.
Read moreOne order can only be delivered to one address. Separate orders can be placed for other addresses.
Read moreFirst, check whether your kitchen order is being delivered in multiple shipments or whether several items are packed in the same box.
Read moreIf you are missing items from your order, we suggest that you first review your list of purchased items (or order confirmation) and open all boxes, as several items might come in one box. You can also head to Track & manage my order to ensure your order has not been split into multiple deliveries. If you still notice that you are missing an item, contact us through phone or chat during our opening hours. Please have your order number available, so that we can resolve your inquiry as efficiently as possible. If you prefer, you are of course also welcome to visit the Customer Service department at your nearest IKEA store.
Read moreIn the case of standard or express delivery, the ordered goods will be delivered to a room of your choice.
Read moreIf you're expecting a parcel delivery, you can apply for a drop-off authorization. Unfortunately, this is not possible in the case of a truck delivery.
Read more