Contact IKEA Austria

Early riser or night owl? Our IKEA customer service is there for you almost around the clock.

Monday - Friday: 8 am to 8 pm

Saturday: 8 am to 6 pm

Chat, email, phone? Choose a topic and we'll show you the best way to get in touch with us.

Eine Frau mit roten Haaren sitzt auf einem gelben Stuhl an einem weißen Schreibtisch und führt ein Videogespräch über ihren Laptop. Sie trägt gelbe Kopfhörer und befindet sich in einem hellen, minimalistischen Raum mit einem großen Fenster im Hintergrund

How can we help you?

Want to know your order status? Maybe you are unsure how to exchange an IKEA product? Need a replacement part? You can do a lot yourself directly on the IKEA website!

My orders

Track and manage your order, see purchase history

See orders

Spare parts

Screw loose or dowel gone?

All spare parts

Product availability

Check product availability in the store

Check Product availability

Returns & claims

It's okay if you change your mind.

See returns

Enter a keyword or topic in the search bar to find an answer.

You have already submitted your complaint, inquiry or grievance to our customer service? By entering your case number, you can view the status of your request here:

Please note that you will be able to check the status of your request only 24 hours after receiving the process number.
Sometimes it can take a little longer for our customer service specialists to find the optimal solution for your request. We therefore ask for your patience if the status does not change for a few days.