Click and collect
Coronavirus (COVID-19) information
The health, safety and well-being of our customers and co-workers is our top priority. Over the last few weeks, we’ve been working hard to create an environment that is safe and comfortable for all.
Our Click and collect service is now available at all our IKEA stores and external DPD pick up points* with contact-free collections and social distancing measures in place. You will have the option to select your preferred store or pick up point and collection date, as soon as the next day. You will receive an email once your order is ready. Please remember to collect only on your selected date.
Click and collect
A contact-free, simple, quick and easy service! Place an order at home or on the go, and collect it from your local IKEA store or external DPD pick up points*.
1. Choose our "Click and collect" service at the checkout and select your preferred store or pick up point and date.
2. You’ll receive an Order Confirmation e-mail with your order number and information on how to collect.
3. Once your order is ready, please make your way to your selected store or pick up point following your Order Confirmation email instructions.
For the safety of our customers and co-workers, please keep in mind when ordering bulky or heavy items that your collection will be contact-free. This means you will not receive assistance from our co-workers, so please be prepared to load your vehicle yourselves. We suggest no more than 2 people per vehicle and that you stay in your vehicle when possible.
How much does it cost?
Collection at an IKEA store or Order and collection Point is £9.95 or free if you spend over £300.
Collection at an external DPD pick up point is £3.50.
When can I collect?
You will have the option to select your preferred collection date, as soon as the next day.
On your collection date, we’ll email you to let you know that your order is available to collect. Please bring your Order Confirmation email and proof of ID in the form of a current photo driver's license, payment card or passport.
Please remember to collect your order on your selected day.
If someone is collecting your order on your behalf, please make sure they have the original e-mail confirmation and proof of ID in the form of a current photo driver's license, payment card or passport.
For collection at an external DPD pick up point please follow your Order Confirmation email instructions.
About these Terms and Conditions
These terms and conditions govern the click and collect service (the “Service”) we provide to you.
The formal stuff: IKEA Limited is a company registered in England and Wales with its registered office at Floor 7, 100 Avebury Boulevard, Milton Keynes, United Kingdom, MK9 1FH. Our VAT number is 527773320. We are licensed to sell under the IKEA brand name by Inter IKEA Systems B.V., a company registered in the Netherlands.
These terms and conditions may change from time to time so please check these before making any purchase.
If you have any questions about these terms and conditions or the policies please contact us at IKEA, Customer Support Centre, Kingston Park, Peterborough, PE2 9ET, United Kingdom, via telephone on 0203 645 0000 or e-mail firstname.lastname@example.org. We sub-contract part of our Collection Service to trusted external collection service providers, however, we’ll always remain responsible for the performance of the Delivery Service.
Your consumer rights
These terms are in addition to and do not affect your legal rights in relation to goods that are faulty or not as described. For more information contact your local Citizens Advice Bureau www.citizensadvice.org.uk.
IKEA Belfast, Birmingham, Bristol, Cardiff, Croydon, Edinburgh, Exeter, Gateshead, Glasgow, Greenwich, Manchester, Milton Keynes, Nottingham, Lakeside, Leeds, Sheffield, Southampton, Tottenham, Reading, Warrington, Wembley stores and Arberdeen, Norwich Order Collection Point.
Pricing and Payment
You will be required to pay the Click and Collect service fee (including VAT) online at the time of booking. For more details of our fees, please see our Click and collect information here.
Please note the Click and Collect prices detailed in any IKEA printed material are subject to change re subject in accordance with the prices on section How much does it cost?
You will be given the option to select a collection date when placing your order.
We will try our best to meet the collection date, however there may be times where we are unable to do this and your confirmed collection date will be different.
If you would like to change or cancel your collection time or date, please contact the IKEA Customer Support Centre through the contact us webpage and we will advise you if this is possible.
Changing your order
If you would like to change your order, please contact the IKEA Customer Support Centre through the contact us page and we will advise you if this is possible. Please note your selected collection day and time might be impacted.
Collecting your order
Please check your order carefully to ensure that all products are present and there is no sign of visible damage to packaging. If items within packaging are faulty or damaged, please notify the co-worker who will seek to resolve this. If you notice any damage to items following collection, please notify IKEA Customer Service Contact Centre as soon as possible after collection. Please keep any damaged product so that we can inspect it at a later date. If you dispose of any damaged product before we have had the opportunity to inspect it, then this could affect any claim. We will always attempt to replace any damaged product. However, if we are unable to do so we will refund you with the full amount you have paid for the product(s) together with any relevant collection charges. Nothing in these terms affect your statutory rights.
If you do not collect your order within 3 days at and IKEA collection point or 7 days at an external DPD pick up point your order will be cancelled and a refund will be processed within 14 days to your original payment method.
We will do our best to ensure that your order is available on your chosen collection date. Please note that all products ordered are subject to availability and we may not be able to supply your order. We reserve the right to withdraw any products from sale at any time and refund you any money paid to us for products which we are no longer able to supply.
In case you have lost your order confirmation, please contact IKEA Customer Services, through the contact us page, who will re-send the order confirmation if required.
In case someone is collecting your order on your behalf, please make sure they have the original e-mail confirmation forwarded to them and proof of ID.
Returns and Cancellations
Our General Terms Conditions apply regarding Returns and Cancellations. For more information, please go to IKEA.com/gb .
Our Click and Collect service is available on all products that are available for purchase online.
For collection at an external partner, only smaller parcel-size orders will be accepted with a maximum dimension of 60x60x60 and maximum weight of 20kg.
For the purposes of the Data Protection Act 2018 and any future amendments or subsequent legislation, IKEA Limited is the “Data Controller”.
These terms are governed by the laws of England and Wales and you and we both agree to submit to the exclusive jurisdiction of the English and Welsh courts.