Dispatch and Delivery
What delivery options do you offer?
Orders placed in-store
Next day delivery is available for most areas if you place your order in your local store. You can pick your products and bring them to the home delivery desk where we’ll be happy to arrange this. Home delivery starts from £29.
Prefer not to do the heavy lifting? Come speak to us about our picking and delivery service instead, starting from £39.
Orders placed online
Simply add your chosen products to your shopping bag and we will deliver to you directly in a few days. The earliest available delivery date will be displayed when you calculate delivery to your postcode.
We aim to deliver your order within 14 days, depending on stock availability and where you live.
Smaller deliveries are fulfilled by DPD Monday-Sunday* at a cost of £3.95, £9.95 or £19.95 depending on the size of your order.
Larger deliveries are fulfilled by our approved suppliers Monday-Sunday depending on your postcode, at a cost of £39. This is for larger orders or any product that we deem unsuitable for parcel delivery.
*Except Northern Ireland and the Scottish Highlands which are Monday-Friday only.
Can I get a faster delivery?
Your local store may be able to offer you next day delivery, depending on stock availability and where you live. If you are ordering online, the estimated delivery date is the earliest date we can deliver to you as the goods are dispatched from one of our central distribution centres.
Can I change my delivery date?
Smaller deliveries: DPD will provide you with plenty of options the day before your delivery is due. You can change your delivery date, arrange to leave your parcel somewhere safe at the delivery address, deliver it to your neighbour, drop it off at your local shop, or come to the depot to pick it up.
Larger deliveries: the delivery date provided is the earliest we can deliver to you. However, if this is unsuitable we may be able to deliver at a later date, depending on your order status.
You can simply change your delivery date here. All you’ll need is your order number and email address. Please note that if you wish to change your delivery date it is best to do so within 48 hours of ordering. It could be too late to change after this.
What delivery communication can I expect?
Orders placed in-store
For deliveries booked in-store at the home delivery desk, you will receive a text message* the day before your delivery is due with a link to track your order on its way to you. You will receive a further text message on the day of delivery informing you when the driver is approximately one hour away or a one-hour pre-call on the telephone number provided.
*If you provided a mobile number during booking.
Orders placed online
Please check your order confirmation email to confirm the type of delivery you are having. If your order has been split, you will receive two separate deliveries.
Smaller deliveries: One day before your delivery is due, you will receive a text message (or email if you did not provide a mobile number) from DPD. This will give you some options if you will not be home on the planned delivery date, for example, deliver to a neighbour or your local Post Office for collection. On the morning of your delivery date, you will receive a tracking number and be provided with a one-hour timeslot.
Larger deliveries: If you provided a mobile number during checkout, you will receive the following text messages from IKEA:
- 24 hours prior to your delivery, we will text you with your AM or PM 4-hour time slot.
- On the day we will text you with your personal tracking link, or you can follow your order here.
- 1 hour before your delivery, you will receive a message to advise we are almost with you.
If you have not provided a mobile number, we will instead email you 24 hours prior to your delivery with your AM or PM 4 hour time slot. We will call you on the telephone number provided one hour before your delivery is due.
How do I tell you about delivery restrictions?
To ensure the smooth delivery of your order, there are a few points we need to know about your address:
- Will there be time to unload/load?
- Do you live on a red route?
- Are there any height, width or weight restrictions?
- Are there any parking restrictions?
- Will the vehicle require a parking permit?
- Are there any time restrictions?
Don't worry; we will always find a way, but to ensure delivery first time please let us know of any delivery restrictions in your area in plenty of time. If you think we may have difficulty accessing your property, please contact us. If you are confident that none of the delivery restrictions above will impact your order, there is no need to contact us. We’ll see you at delivery.
Can I order online and collect from a store?
We have a Click & Collect service in all our order and collection points in Aberdeen, Norwich and other selected stores*. It is not currently possible to reserve items in our other stores, however, we hope to extend this service soon.
To order and collect from a store online, simply choose the ‘Collect from IKEA store’ option at check out and choose which store you would like to collect from.
*Currently available in IKEA Croydon, IKEA Belfast and IKEA Nottingham.
What do I do if I have something missing or damaged from my delivery?
We’re really sorry to hear about this. The quickest and easiest way to sort out issues with your order is by visiting any of our regular stores*. Any products that are faulty or damaged are covered under our 365 day returns policy. If an item is missing, please contact us.
*Not including Tottenham Court Road Planning Studios.