IKEA delivery terms & conditions

EFFECTIVE APRIL 3, 2020: Online shopping is temporarily suspended for Arizona, Colorado, Nevada and Southern California. Please check back soon for updates on when online shopping will resume.

EFFECTIVE MARCH 27 2020: Some of our locations are still offering in-home delivery on a limited basis, while those services are still locally permissible and logistically feasible.  Due to the rapidly evolving state and local restrictions that continue to be implemented throughout the United States due to the COVID-19 pandemic, some orders for delivery or may be cancelled after placed. We will make every effort to notify you of changes as quickly as we can so as to reduce the amount of inconvenience to you. Please note that our In-Home Delivery is temporarily changed to implement social distancing and move to contactless delivery.  Our In-Home Delivery drivers will now deliver to your covered porch, garage or doorstep.  Drivers are not allowed to enter the delivery location. We ask for your patience while we try to meet orders and continue to service our customers while also protecting our co-workers.   

This policy governs solely IKEA’s delivery terms & conditions.  For IKEA’s general terms & conditions, click here. For IKEA’s privacy policy, click here.

1. In-Home Deliveries

IKEA uses independent service providers (“Delivery Company”) to perform in-home deliveries.  By selecting the In-Home Delivery option at check-out, you agree to have your purchase and delivery information, including your address and contact information, transmitted to the Delivery Company.  Below are answers to commonly asked questions about IKEA deliveries:

1.1 When will I receive my delivery? 

In the shopping cart, you will receive an estimated delivery date. Please note that this is not a guaranteed delivery date for your order. Some areas may take longer due to the frequency of deliveries to the delivery zip code. Our system calculates this estimated date considering the total amount of time to process your order including: packaging, transit time to the delivery provider, and transit time to the delivery address.

When placing your order, we consider these factors when calculating the estimated delivery date:

  • Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 – 2 days, however some orders may ship within as few as 4 hours and some may take up to 5 days.  In extenuating circumstances, orders may take even longer.
  • Transit Time: The amount of time it takes your order to leave our distribution center and arrive at the local Delivery Company.

When the Delivery Company receives your order and is ready to schedule a delivery date, they will attempt to contact you at the telephone number that you provided in your order. At that time, they will let you know what days of the week they are able to deliver to your area. Deliveries will be made between the hours of 8am and 10pm on the delivery day you select. The delivery company will call you prior to the scheduled delivery and will provide you with an approximate time window. The Delivery Company will make every effort to deliver within the time window provided.

Delivery Exclusions
Our In-Home Delivery pricing starts at $49.00 and varies based on demand and distance from the closest IKEA retail store to your shipping address. We will arrange delivery of your purchases to your home or business. Some items may take longer for delivery and items ordered together may not arrive in the same box. The delivery service is provided by an independent Delivery Company. We are not able to deliver to PO Boxes or APOs. Truck and parcel delivery orders are not available outside of the 48 continental United States (Alaska & Hawaii). Shipping rates and fees cover the processing, handling, packing, and delivery of your order – they do not include gift wrap or other surcharges that might apply to certain items.

 

1.2 How to prepare for your delivery?

Effective as of March 20, 2020 and due to the COVID-19 pandemic, our In-Home Delivery is temporarily changed to implement social distancing and move to contactless delivery.  Our In-Home Delivery drivers will now deliver to your covered porch, garage or doorstep.  Drivers are not allowed to enter the delivery location.

 

1.3 Who needs to sign for my delivery?

Our In-Home Delivery is temporarily changed to implement social distancing and move to contactless delivery.  This will impact your in-home deliveries in two ways.   First, our In-Home Delivery drivers will now only deliver to a covered porch, garage or doorstep.  For your safety and the safety of our drivers, deliveries will no longer be made inside the delivery location.  However, either you or your representative, that is 18 years of age or older, must still be present to receive the merchandise at the agreed upon day and time window. If no one is available to receive the delivery, a re-delivery fee may be applied to your order. This agreement is with you and IKEA. Neither IKEA nor the Delivery Company will be held responsible if you decide to hire a third party contractor to accept and receive the items without the notations of visible defects of packaging, damaged items, or missing merchandise.

Second, in response to the COVID-19 pandemic, you will temporarily no longer be required to sign for your delivery.  Instead, the driver is required to take a photo of the delivered boxes, which may include a photo of your home as proof of delivery. By choosing to have In-Home Delivery, you agree that the Delivery Company may take these photos and transmit them to IKEA as evidence of delivery. 

 

1.4 What am I responsible for upon delivery?

Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem and contact us within 48 hours of your delivery. For any other problem with your order, please refer to our Return Policy.

 

1.5 What additional fees may apply?

Deliveries that are scheduled for delivery more than fourteen days from the date of purchase will require an additional storage fee of up to $10 per day. There may be other circumstances that require additional payment by you if the conditions mentioned about have not been met or you require special services outside of our standard In-Home Delivery process.

 

1.6 Delivering to a Tradeshow or Convention Center?

In order to ensure that your delivery is processed as quickly as possible; please contact us at 1 (888) 888-4532. Please indicate to the advisor that your order will be delivered to a tradeshow or convention center. Additional delivery information is required to ensure accurate processing of your order. Additional delivery charges may apply to these order types based on time frame and location for delivery.

 

1.7 Delivering to a Freight Forwarder?

In order to ensure that your delivery is processed as quickly as possible; please contact us at 1 (888) 888-4532Please indicate to the advisor that your order will be delivered to a freight forwarder. Additional delivery information is required to ensure accurate processing of your order. Additional delivery charges may apply to these order types based time frame and location for delivery. This agreement is with you and IKEA. Neither IKEA nor the Delivery Company that has been contracted by IKEA to perform the delivery will be held responsible if you decide to hire a freight forwarder to accept, receive and sign the handover of items without the notations of visible defects of packaging, damaged items, or missing merchandise.

 

1.8 Can I make changes to the delivery address after I place my order?

We cannot make any changes to the delivery address once your online order is placed. Orders placed online or over the phone begin processing immediately in our system to ensure order fulfilment and shipping time. If the delivery address must be changed, your order will have to be cancelled and then replaced. We apologize for any inconvenience.

For information regarding our cancellation policy please review the information below or you may contact us for any other questions.


1.9 What is Expedited Delivery?

With Expedited Delivery, you can receive same day or next day delivery of your online order. Pricing varies based on demand and distance from your IKEA store to your [PC1] [LS2] shipping address. Expedited Delivery is available only in select zip codes. Enter your zip code when checking out to learn about availability and pricing for your order. Your closest IKEA store will ship your order by independent third-party Delivery Company.

2. Parcel Deliveries

IKEA uses a third party vendor (“Postal Carrier”) to perform parcel deliveries.  By selecting the parcel delivery option at check-out, you agree to have your purchase and delivery information, including your address and contact information, transmitted to the Postal Carrier.   

2.1 When will I receive my Parcel Delivery?

In the shopping cart, you will receive an estimated delivery date. Please note that this is not a guaranteed delivery date for your order. Some areas may take longer due to the frequency of deliveries to the delivery zip code. Our system calculates this estimated date considering the total amount of time to process your order including: packaging, transit time to the delivery provider, and transit time to the delivery address.

 When placing your order, we consider these factors when calculating the Estimated Delivery Date:

  • Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 – 2 days however, some orders may ship within as few as 4 hours and some may take up to 5 days.  In extenuating circumstances, orders may take even longer.
  • Transit Time: The amount of time it takes your order to leave our distribution center and arrive at the local delivery carrier.

Deliveries are made with no advance call.

 

2.2 What am I responsible for upon delivery of my parcel?

Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please contact us within 48 hours of your delivery. For any other problem with your order, please refer to our Return Policy.

3. Product Pick-up at an IKEA Store

3.1 Click & Collect Policy

To use Click & Collect, add products to your shopping list and then select your nearest IKEA store. You will receive an email when your order is ready for pick up. Your order must be picked up no later than 7:00 p.m. local time, unless otherwise notified. For your safety and the safety of our co-workers, please do not come to the store to pick up your order until you have received notification that your order is ready. 

You can add an alternate pick-up person at the time of your purchase.  To collect the order, the alternate pick-up person must bring government-issued photo ID and a copy of your order confirmation displaying their name. For the security of your order, we cannot change your alternate pick-up person after the order is placed. Only you or the alternate pick-up person may collect your order. You must have your order number when you pick-up your order. 

It is important that you pick up your purchase on the selected pick-up date. If you do not pick up your order within this time period, your purchase will be refunded.

Please consider the size of your vehicle, as your order may be larger and heavier than expected due to packaging. The box sizes are available on IKEA-USA.com on individual product pages under package details.

Effective March 20, 2020, our Click & Collect service has changed to curbside pick-up only. Please do not try to enter the store. You will be asked to state your order number to the IKEA co-worker who will bring your order near your vehicle.  We kindly ask our customers to be prepared to load their purchase into their vehicle on their own, in order to limit the spread of COVID-19. 

4. Returns & Cancellations

4.1 Return Policy

If you are not entirely satisfied with your purchase, simply return the item within 365 days with your receipt. Refunds will be issued in the same method of payment as the original payment. For purchases made by credit card a refund will be issued to the original account. Please note delivery fees are not refundable once the order has shipped or if the merchandise is returned to the store. For more information regarding our Return Policy, click here.

4.2 Cancellation Policy

If you would like to cancel your order you must contact us within 2 hours from the time the order was placed. We will do our best to accommodate your request. Please note once your order has begun to process in our Distribution Centers we are unable to cancel until it has reached the local delivery provider. You will receive a full refund for the value of the merchandise only (including applicable tax); shipping and handling will not be refunded.

Effective Date: March 20, 2020