Return policy

Temporary Return Policy

As our stores are closed to customers, we are suspending all returns and exchanges at this time. IKEA offers a 365-day return policy, however, if your receipt is expiring soon, we will take our closing period into consideration. In addition, we have suspended all removal services. Pick-up of exchanges at customers’ homes vary by market. Any returns and exchanges shipped back to IKEA prior to March 16, 2020 are currently being processed and issued as quickly as possible. We will resume normal returns and exchanges as soon as practical.

  • Please be assured that once we reopen, we will let you know when we resume accepting returns. 
  • If you’re not satisfied with your IKEA purchase you can return it within 365 days, with proof of purchase, for a full refund.
  • Refunds will be made in the same form of payment used to make the purchase.
  • We are unable to refund or exchange your items if your merchandise is found to be dirty, stained, damaged or abused.

It's OK to change your mind! 

 If you’re not totally satisfied with your IKEA purchase you can return it within 365 days, together with proof of purchase, for a full refund. Refunds will be made in the same form of payment originally used to make the purchase. We are unable to refund or exchange your items if your merchandise is found to be dirty, stained, damaged or abused. 

* You will be required to present a valid photo ID for all returns and exchanges made in store. Information from your ID will be retained in a company-wide database to be used only for authorizing returns.

**Mattresses purchases may be exchanged for another mattress one time within 365 days if you don’t love it.