Home Contents Insurance developed for IKEA customers​

If my home is covered under HDB Fire Insurance, can I still sign up for IKEA Home Insurance? ​
Definitely! HDB Fire Insurance only covers the building structure, fixtures and fittings of your home. IKEA home contents insurance will complement HDB Fire Insurance that does not cover your belongings such as home contents and renovations. ​

If my home is covered by bank mortgage or MCST fire Insurance, can I still sign up for IKEA Home Insurance? ​ 
Generally, fire insurance under bank mortgage and MCST fire insurance protect the building structure, but not your belongings. This is a common misunderstanding that homeowners have.​ ​

I rent an HDB flat, can I sign up for IKEA Home Insurance? ​
IKEA home contents insurance is one simple and comprehensive plan for tenants, landlords or owners who wish to insure their residential properties of HDB flats, private apartments, condominiums or landed houses. ​​

What are the circumstances where my Renovation and Contents will be covered? ​
You are covered for the following Insured Events/Perils: fire, lightning, thunderbolt, domestic explosion; being hit by a third party object; theft or attempted theft accompanied by forcible entry; bursting or overflowing of domestic water tanks or pipes in your home; any natural disaster; riot, strike or malicious act by others.​​

Does IKEA Home Insurance cover damage as a result of water seepage or leakage? ​
Yes, subject to the root cause and your property has not been left unoccupied for more than 60 days before the damage take place.

​​What happens if a fire in my home damages my neighbour’s home and injures my neighbours? ​
Fret not! You are covered for personal legal liability and Etiqa will help you to compensate your neighbour for disability, loss or damage of property, legal costs and expenses up to the sum insured limit.

​​Are rugs, mats and floorings covered?
​These items are considered part of Home Contents, which has a coverage limit of up to $50,000. ​

Am I insured during construction, renovations, alterations or repairs?
​Please disclose in advance the details of any construction, renovation, alterations or repairs to your building where the estimated value of that work is more than $50,000. Unless the insurer agrees in writing, you won’t be covered during the course of any such work of this scale and your policy may be cancelled.​​

Who should I inform if I want to make changes to my policy?​
Few ways to do this, you can call or WhatsApp Etiqa Customer Care Centre at 6887 8777 or email customer.service@etiqa.com.sg. Alternatively, you can also log on to Etiqa’s 24-hr TiqConnect Customer Portal.

Who can I talk to more on this product and how do I make a claim? ​
For more enquiry, you may contact Etiqa Customer Care Centre via Phone Call or WhatsApp at 6887 8777. Please submit your claims online or download the PDF claim form from Etiqa’s website. ​​

What documents will I receive after successfully buying IKEA Home Insurance?​
You will receive an email from Etiqa with a password protected Certificate of Insurance. You can also download IKEA Home Insurance Policy Wording from Etiqa’s website. ​​

My IKEA Home Insurance is approaching its annual expiry date, what should I do to renew it?
You will receive an email from Etiqa with a link to renew it in three (3) simple steps,  (i) input your IKEA Home Insurance Policy no.,  (ii) verify your Policy Details, and (iii) complete payment by entering your credit card details. In case your Policy Details have changed, you have the flexibility to do so when you're renewing.​​

What are the additional perks that I can enjoy as an IKEA Family member? ​
Starting from 03 January 2023, as long as you renew your IKEA Home Insurance for another year, you will receive 1000 IKEA Family points (worth $10) to offset your purchases at any IKEA Singapore stores. This makes IKEA Home Insurance even more affordable! The 1000 IKEA Family points will be automatically credited to your IKEA Family membership account sixty (60) days after you have renewed your policy.​​I did not enter my IKEA Family membership number during the purchase. 

How can I update it now? 
You can log on to Etiqa’s 24-hr TiqConnect Customer Portal to perform the update of your IKEA Family membership number​.