Do you have the CALYPSO ceiling lamp at home? We kindly ask you to return it at one of our stores.
IKEA urges all customers that purchased CALYPSO ceiling lamps after 1st of August 2016 to double check the date stamp on the product and if it is between 1625 to 1744 (including), to return it in any IKEA store for a total refund.
IKEA takes product safety very seriously. All our products are tested and comply with applicable standards and legislation applied in the markets where they are sold.
IKEA has received customer reports of glass shades falling and to minimize the risk to our customers IKEA is recalling CALYPSO ceiling lamps with the date stamps numbers between 1625 to 1744. IKEA does not require any proof of purchase.
To confirm the date stamp, customer should carefully lift up the lamp shade and check the number written inside the lamp, as explained:
Carefully pull out the movable arm.
Remove the lamp shade while you continue
to hold the movable arm pulled out.
The date stamp required that IKEA requires seems like shown in the images above:
The date stamps numbers of the affected products are from 1625 to 1744 (including).
IKEA apologizes for the inconvenience and appreciates costumers understanding.
For more information please contact us.