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Transport and delivery

IKEA Transport

Most IKEA products are designed to be easy to transport yourself. But of course we are also happy to deliver your purchases to your home.

Check out the different delivery options below for your online and in-store purchases.

Have you already placed an order? Go to My orders to see all the information about your order.

Information about your delivery
IKEA closely follows the developments around the corona virus. The health and safety of our customers and co-workers is always a top priority for IKEA.

Therefore our delivery service will temporarily only bring products inside your front door. This is to avoid direct personal contact as much as possible. If you live in an apartment, the order will still be delivered inside the front door of your apartment. If there is no elevator available, the order will be delivered up to the 4th floor.

At this moment we’re experiencing a larger amount of online orders than usual. That means it might take longer to deliver your order to your home. Would you like to have your order at home quicker? Use Click and Collect and pick up your online order at the store of your choice.

Depending on the capacity, not all delivery and pick up options are always available. We hope you will understand and we apologize for any inconvenience.


Collect at IKEA

  • Order and pay for your products online at IKEA.nl.
  • From 4.99 you can pick up your order at a store of your choice, at a PostNL pick-up point this is possible from 2.99.
  • Picking up your order at a store? Then we will make sure it's ready for you today or tomorrow
  • Are you at the store? You can also choose our Live picking service.

Home delivery

ikea parcel post

Parcel delivery

Please note: Due to the high demand, the delivery of PostNL parcels may take longer.

  • Parcel post from 0 to 15 kg: € 2.99
  • Parcel post from 16 to 23 kg: € 9.99
  • The order fits into one package and is 170x73x53 cm large.
  • As soon as IKEA transfers your package to the delivery service, you will receive an email with tracking information.
  • Fill in your order number below, check the status and track your order.
  • Read more information in our Terms and conditions.

Please note: Due to the high demand, the delivery of PostNL parcels may take longer.

ikea truck delivery

Truck delivery

  • Delivery of large and heavy furniture and products weighing more than 23 kg.
  • Up to 500 kg: € 49.-
  • Over 501kg - 2000kg: € 89.-
  • Over 2000kg € 149.-
  • Fill in the order number you received below, check the status and track your order.
  • Read more information in our Terms and conditions.

Our delivery service will temporarily only bring products inside your front door. This is to avoid direct personal contact as much as possible. If you live in an apartment, the order will still be delivered inside the front door of your apartment. If there is no elevator available, the order will be delivered up to the 4th floor.


FAQs about transport and delivery

*Please note that some links are currently only available in Dutch

What does it cost to have an online order delivered?

The cost of delivery for an online order depends on the way in which your order is delivered. Your order can be delivered in two ways, namely by parcel delivery or by truck.

Parcel delivery
If your order meets the conditions described above, it can be delivered as a package which costs € 2.99.

Delivery by truck
If your order does not meet the conditions for parcel delivery, it will be delivered by truck. You pay a price starting at € 49.-.

Can I have my delivery delivered to the floor I live on?

An order that you have delivered to your home can also be delivered to the floor you live on. However, it is important that you inform us of this when you place your order. Our transporter can then take this into account when organising the delivery schedule. The transporter will then ensure that sufficient time is scheduled for delivery.

If you have already placed an order and would like to change the floor number, please contact our customer service team as soon as possible.

Our delivery service will temporarily only bring products inside your front door. This is to avoid direct personal contact as much as possible. If you live in an apartment, the order will still be delivered inside the front door of your apartment. If there is no elevator available, the order will be delivered up to the 4th floor.

Is an external elevator needed for your delivery?

Some products are too large and heavy to deliver to your floor through the staircase. In that case an external moving elevator is needed.

This goes for:

  • Packages heavier than 46 kg
  • Packages wider than 150 cm and longer than 200 cm
  • For example couches, large matresses and kitchen work tops

External elevator rental
The external elevator can be arranged with an IKEA co-worker in the store. You pay for the elevator along with your order. Do you shop online? Contact our customer service.

Arrange a permit
To place an external elevator you'll need a permit from your municipality. Sometimes there's a cost involved for that. Without the permit, the transport company can not use the elevator and the delivery on your floor is not possible. It is possible to deliver on the ground floor in that case.

More FAQs about transport and delivery

What is the delivery time of my order?

The delivery time of your order depends on the type of order you placed: online or in-store. If you have ordered custom-made products, the delivery time will be different.

Read more about delivery times

The delivery time of your kitchen depends on the type of worktop you ordered. Cabinets and appliances that are in stock can usually be delivered within a week.

Read more about kitchen delivery times

If you placed your order online, it will be delivered by parcel post or truck. You can check the status of your order and the expected delivery date via Track & Trace:

Track your order


Can I change the delivery date or the delivery address of my order?

Would you like to notify us of a change of address (e.g. in case of a move) or would you like to have your delivery delivered on a different day? In most cases we can adjust this for you. Please contact customer service as soon as possible.

If you placed an order that will be delivered by PostNL, we are unfortunately unable to change the address and delivery date.