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About our products

Guarantees & warranties

We are confident in the quality of our products and many items are covered by guarantees and warranties. Below you will find a list of all our guarantees and warranties.
Good to know:
Our guarantees and warranties start on the day of purchase. When making a claim you will need the original purchase receipt as proof of purchase.
Bathroom
Free 10 year guarantee
GODMORGON
What is covered under this guarantee?
This guarantee covers defects in material and workmanship in the following:
• Furniture
• Legs
• Washbasins included water trap
• Interior fittings
The original purchase receipt is required as proof of purchase. This guarantee applies to domestic use only. This guarantee is to the benefit of the original purchaser of the product. It is not transferable.
Godmorgon guarantee (PDF)
What products are not covered under this guarantee?
All of the GODMORGON range are covered by these guarantee.
Free 10 year guarantee
Bathroom taps
What is covered under this guarantee?
This guarantee is valid for all bathroom taps from the date of purchase from IKEA. The original purchase receipt is required as proof of purchase. This guarantee applies to domestic use only. This guarantee is to the benefit of the original purchaser of the product. It is not transferable.
Bathroom taps guarantee (PDF)
What products are not covered under this guarantee?
Aerator - expandable item in the washbasin mixer taps
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Bedroom
Free 25 year guarantee
Mattresses
What is covered under this guarantee?
This guarantee covers defects in materials and workmanship in the following components of the our mattresses and/or bed bases described below, and is valid from the date of purchase from IKEA:
• Wooden frame and springs in wooden base sprung mattresses
• Springs in reversible sprung mattresses.
• Foam core in foam mattresses.
• Latex core in latex mattresses.
• Wooden frame and slats in slatted bed bases.
• Electric motor in electrically-operated beds (5-year guarantee).
The original purchase receipt is required as proof of purchase. This guarantee applies to domestic use only.
Mattresses guarantee (PDF)
What products are not covered under this guarantee?
All mattress pads, slatted bed base SULTAN LADE, children’s mattresses and children`s mattress pads are not covered from this guarantee.
Free 10 year guarantee
PAX/KOMPLEMENT
What is covered under this guarantee?
This guarantee covers defects in materials and workmanship in the following components of the PAX/KOMPLEMENT wardrobes and interior fittings described below, and is valid from the date of purchase from IKEA:
• Frames
• Doors
• Hinges
• Sliding door mechanism
• Drawer gliders
• Shelves and clothes rails
This guarantee applies to domestic use only. The original purchase receipt is required as proof of purchase.
PAX/KOMPLEMENT guarantee (PDF)
What products are not covered under this guarantee?
KOMPLEMENT wire basket, KOMPLEMENT box in plastic, KOMPLEMENT pull-out shelf in transparent plastic, KOMPLEMENT trouser hanger, KOMPLEMENT shoe organiser and KOMPLEMENT wire basket for shoes.
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Cooking
Free 15 year guarantee
IKEA 365+ GNISTRA knives
What is covered under this guarantee?
This guarantee covers function, materials and workmanship in all knives in the IKEA 365+ GINSTRA series. GNISTRA knives are knives for everyday use. With handles that give a good grip and a quality. The original purchase receipt is required as proof of purchase.
IKEA 365+ GINSTRA guarantee (PDF)
What is not covered under this guarantee?
All of the IKEA 365+ GINSTRA series is covered by this guarantee.
Free 25 year guarantee
SLITBAR
What is covered under this guarantee?
This guarantee cover function, material and workmanship in the SLITBAR series. The original purchase receipt is required as proof of purchase.
SLITBAR guarantee (PDF)
What is not covered under this guarantee?
The following products are not covered under this guarantee:
• SLITBAR carving fork
• SLITBAR sharpening steel 25 diamond coated/stainless steel dark brown
Free 15 year guarantee
GYNNSAM
What is covered under this guarantee?
This guarantee cover function, material and workmanship in the GYNNSAM series. GYNNSAM knives are designed to be used – a lot. The original purchase receipt is required as proof of purchase.
GYNNSAM guarantee (PDF)
What is not covered under this guarantee?
All of the GYNNSAM series is covered by this guarantee.
Free 25 year guarantee
Free 10 year guarantee
FAVORIT
What is covered under this guarantee?
This guarantee covers function, material and workmanship on all cookware in the FAVORIT series. Pots, saucepans, sauteuse, casserole dish and grill pan. The original purchase receipt is required as proof of purchase.
25 year guarantee valid for all FAVORIT pots and pans without non stick coating (including cast iron pots and pans).
10 year guarantee valid for all FAVORIT pots and pans with non stick coating.
FAVORIT guarantee (PDF)
What is not covered under this guarantee?
All of the FAVORIT series are covered by these guarantee.
Free 15 year guarantee
Free 5 year guarantee
IKEA 365+ cookware
What is covered under this guarantee?
This guarantee covers fucntion, materials and workmanship in all cookware on the IKEA 365+ series. The original purchase receipt is required as proof of purchase.
15 year guarantee valid for all IKEA 365+ cookware pots and pans without non stick coating.
5 year guarantee valid for all IKEA 365+ cookware pots and pans with non stick coating.
IKEA 365+ cookware guarantee (PDF)
What is not covered under this guarantee?
All of the IKEA 356+ cookware range are covered by these guarantee.
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Flooring
Free 10 year guarantee
What is covered under this guarantee?
We guarantee that in normal use the flooring will not wear and tear through, not fade from sunlight and not stain permanently. The original purchase receipt is required as proof of purchase.
What is not covered under this guarantee?
This guarantee does not apply if floor has been in appropriately abused, misused, altered or cleaned by the incorrect cleaning methods or incorrect cleaning products. This guarantee does not cover normal wear and tear, cuts or scratches or damage casued by impacts or accidents. This guarantee does not apply if the floor has not been laid according to the floor laying instructions as supplied by IKEA. In addition to this, this guarantee does not apply if the floor has been laid in an area other than those recommended by IKEA.
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Kitchen
Free 25 year guarantee
Free 10 year guarantee
METOD
What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in material and workmanship in the METOD kitchen system and the VÄRDE freestanding kitchen series. This guarantee is to the benefit of the original purchaser of the product. It is not transferable.
METOD kitchen system
What products are covered under this guarantee?
This guarantee covers all of the following parts of the METOD kitchen system:
• Cabinet frames (except for TUTEMO and HÖRDA)
• Fronts
• UTRUSTA hinges
• MAXIMERA fully-extending drawers
• UTRUSTA shelves of tempered glass and melamine
• Legs
• Cover panels
• Deco strips/mouldings
• Worktops that are at least 2.8 cm thick (except for LILLTRÄSK and FYNDIG Sinks).
• UTRUSTA dish drainers for wall cabinet
METOD guarantee (PDF)
What is not covered under this guarantee?
Knobs, handles, FYNDIG and LILLTRÄSK worktop.FÖRVARA drawers, UTRUSTA wire baskets, TUTEMO and HÖRDA open cabinet have a 10-year guarantee.
Freestanding kitchens
What products are covered under this guarantee?This guarantee covers defects in material and workmanship on all the parts in the VÄRDE freestanding kitchen series.
What products are not covered under this guarantee?VÄRDE knobs and handles, appliances, mixer taps, shelves and wall shelves in solid wood are not covered by the guarantee.
FYNDIG kitchen system
FYNDIG is not covered by this guarantee.
Free 5 year guarantee
Appliances
What is covered under this guarantee?
This guarantee The guarantee covers faults of the appliance, which have been caused by faulty construction or material faults, and is valid from the date of purchase from IKEA. The original purchase receipt is required as proof of purchase. This guarantee applies to domestic use only. The exceptions are specified under the headline “What is not covered under this guarantee?” Within the guarantee period, the costs to remedy the fault e.g. repairs, parts, labour and travel for repair staff will be covered, provided that the appliance is accessible for repair without additional expenditure to gain access. On these conditions, the respective local regulations are applicable.
Which appliances are covered under this guarantee? The 5-year guarantee is valid for all domestic IKEA appliances and covers defects in materials and workmanship.
Which appliances are not covered under this guarantee? All appliances purchased from IKEA before 1st of August 2007, except for LAGAN appliances, which have a 2-year guarantee.
Who will execute the service? The IKEA service provider will provide the service through its own service operations or authorised service partner network.
Appliance guarantee (PDF)
What is not covered under this guarantee?
• Normal wear and tear
• Deliberate or negligent damage, damage caused by failure to observe operating instructions, incorrect installation or by connection to the wrong voltage, damage caused by chemical or electro-chemical reaction, rust, corrosion or water damage including but not limited to damage caused by excessive lime in the water supply, damage caused by abnormal environmental conditions
• Consumable parts including batteries and lamps
• Non-functional and decorative parts which do not affect normal use of the appliance, including any scratches and possible colour differences
• Accidental damage caused by foreign objects or substances and cleaning or unblocking of filters, drainage systems or soap drawers
• Damage to the following parts: ceramic glass, accessories, crockery and cutlery baskets, feed and drainage pipes, seals, lamps and lamp covers, screens, knobs, casings and parts of casings
• Cases where no fault could be found during a technician’s visit
• Repairs not carried out by our appointed service providers and/or an authorised service contractual partner or where nonoriginal parts have been used
• Repairs caused by installation which is faulty or not according to specification
• The use of the appliance in a non-domestic environment i.e. professional use This restriction does not apply to fault-free work carried out by a qualified specialist using our original parts in order to adapt the appliance to the technical safety specifications of another EU country.
Free 10 year guarantee
Kitchen mixer taps
What is covered under this guarantee?
The 10-year guarantee is valid for all kitchen mixer taps at IKEA. This guarantee covers defects in material and workmanship and is valid from the date of purchase from IKEA. The original purchase receipt is required as proof of purchase.
Kitchen Taps guarantee (PDF)
What is not covered under this guarantee?
This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. Follow our assembly instructions and care instructions carefully. This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. This guarantee does not apply if the products have been used for public use, outdoors or in a corrosive environment. This guarantee does not cover incidental or consequential damage.
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Living room
Free 10 year guarantee
Fabric & Leather sofa collections
What is covered under this guarantee?
This guarantee covers defects in material and workmanship in the following components of frames and cushions:
• Frame
• Legs
• Armrests Filling
• Base linen/supporting fabric
• Fittings
• Bed mechanism
Fabric & Leather sofa collections (PDF)
What is not covered under this guarantee?
• This guarantee does not apply to either fixed or removable fabric or leather covers, and any comfort cushions that are sold separately from those that are included with the sofa or armchair.
• This guarantee does not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned using incorrect cleaning methods or cleaning products.
• This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
• This guarantee does not apply if the product has been placed outdoors, in proloqnged direct sunlight or in a humid environment or if the products have been used for non domestic purposes.
• This guarantee does not cover consequential or incidental damage suffered by any person.
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KITCHEN | KITCHEN | WORKSPACES AND OFFICE FURNITURE
Workspace and office furniture
Free 10 year guarantee
GALANT & BEKANT system
What is covered under this guarantee?
The guarantee covers defects in material and workmanship on all the main parts in the GALANT storage system and BEKANT desk system, from the date of purchase at IKEA. The original purchase receipt is required as proof of purchase.
What products are not covered under this guarantee?
• GALANT Cable trunk
IKEA will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, IKEA through its own service operations, will then, at its sole discretion, either repair the defective product or replace it with the same or a comparable product. If it is covered by this guarantee, IKEA will pay the costs of repairs, spare parts, labour and travel for repair staff, that IKEA incur, provided that the product is accessible for repair without special expenditure. This does not apply to any repair work not authorized by IKEA. Replaced parts become the property of IKEA.
Free 10 year guarantee
Workchairs
What is covered under this guarantee?
The guarantee applies to professional office use and covers defects in material and workmanship on the following parts:
• Structural frame
• Moving parts
The original purchase receipt is required as proof of purchase.
What is not covered under this guarantee?
All of the MARKUS and VOLMAR range are covered by these guarantee.
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