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Privacy policy IKEA NederlandsNL

Each day we work to improve the daily lives of as many people as possible, not just through our products and collections, but also through our services. In some instances this requires us to obtain information. We don’t gather information just for the sake of it. At the end of the day, this is about your privacy and in our opinion it is something that we need to be absolutely clear about.

  • At a glance
    • It is important for us that in any event we explain the following to you:

      • We collate your data so that we can enhance your shopping experience at IKEA with your specific wishes in mind and the moment we do this we are always clear about it
      • We are open and honest about the data that we obtain from you and why
      • We do not exchange your data with third parties unless this is necessary, for example to make an appointment for delivery or assembly
      • We respect that your data belongs to you. You can therefore inform us at any time if you no longer consent to us processing your data
      • The way in which we handle your data and ensure its safety is entirely in accordance with European law

      What data does IKEA obtain from you?

      • If you become an IKEA FAMILY member we need your name, address, e-mail address, and telephone number (‘name and address’)
      • Your IKEA FAMILY account or online IKEA profile also includes information about when you make a purchase online or visit
      • If you visit we create tracking cookies on the device by which you visit us (mobile phone, tablet or desktop)
      • If you make online purchases at and pay by credit card, we will carry out a fraud check
      • If you phone our Customer Service we will record the call for training purposes
      • If you use our in-store free IKEA wifi service we will ask you to register the first time so that you do not need to log on every time you visit an IKEA store