Gift Card, eGift Card, Merchandise Return Card, and Promotional Card Terms and Conditions


The following IKEA Gift Card, Merchandise Return Card, and Promotional Card Terms and Conditions (referred to as the “Agreement”) describe the terms and conditions that apply to use of the IKEA Gift Cards, Merchandise Return Cards, and Promotional Cards (collectively, “Cards”). This Agreement is between you, the Cardholder, and IKEA North America Services, LLC (“Card Company”) and its affiliates/subsidiaries (collectively, “IKEA”). By purchasing, accepting, or using your Card, you agree to be bound by this Agreement. If you do not agree with this Agreement, do not purchase, use, or accept the Card. IMPORTANT: This Agreement includes a class action waiver and resolution of disputes by arbitration in Paragraph 9 instead of in court.

1. About Your Card
The Cards are issued by Card Company. Card Company is authorized on behalf of its affiliates and subsidiaries to issue the Cards for sale or distribution by and redemption at participating IKEA stores located in the United States and online at www.IKEA-USA.com. Card Company is also responsible for the operation and maintenance of the Card program in the United States. Card Company is the sole legal obligor to the cardholder. Card Company’s affiliates and subsidiaries bear no responsibility or liability for any of the Cards, and you hereby knowingly release Card Company’s affiliates/subsidiaries from any and all liability or claims of any nature whatsoever arising in connection with the Card. IKEA Gift Cards can be purchased at participating store locations and online at https://ikea-usa.cashstar.com/about/privacy_policy/ (the “Website”). IKEA eGift Cards can be purchased online at the Website. IKEA Merchandise Return Cards are distributed to customers by IKEA stores in exchange for merchandise returned without a receipt, as well as where the value of returned merchandise is less than $250. IKEA Promotional Cards are distributed to customers pursuant to various loyalty, rewards, or promotional programs. Any information shared as a result of online purchases of Cards will be subject to CashStar’s, Inc.’s privacy policy, available at https://ikea-usa.cashstar.com/about/privacy_policy/.

2. Balance Inquiry
Information regarding the balance of your Card is available by calling 1.888.888.IKEA (4532). You may also inquire regarding your balance at any IKEA store in the United States. The balance you receive when inquiring is an estimate only. In most cases, the balance is adjusted immediately when you make a purchase, but there may be occasions when the balance adjustment is delayed. The Cards may not be reloaded with additional value.

3. Expiration/Fees
Gift Cards and Merchandise Return Cards do not expire. Promotional Cards may expire depending on the particular promotion; thus, please refer to the specific terms and conditions for your Promotional Card. No fees for inactivity or service fees apply to any Cards. However, IKEA reserves the right to refuse to honor any Card in the event of a disputed credit card charge, bounced check or other failure of consideration.

4. Redemption
Your Card is redeemable only for purchases of merchandise, services, food, and beverages at participating IKEA locations in the United States and online at www.IKEA-USA.com.. The Cards have no cash value and may not be redeemed for cash (except as required by law) or used to purchase another Card.

5. No Refunds
No refunds are permitted with respect to Gift Cards and eGift Cards; all sales are final. However, you may be permitted to cancel a Gift Card or eGift Card purchased online at the Website prior to its delivery to a recipient. Please see https://ikea-usa.cashstar.com/about/terms_and_conditions/ for more details.

6. 6. Risk of Loss, Lost, Damaged, or Stolen Cards
The value of any lost, damaged or stolen Cards will not be replaced.

7. Resale Prohibited
You may not sell a Card or otherwise barter for its exchange. However, you may transfer a Card to another person for no monetary consideration (e.g., as a gift).

8. Maximum Value.
You may not purchase or obtain more than $10,000 in Card value in any one day regardless of location, whether on a single Card or multiple Cards. Moreover, you may not purchase or obtain any one Gift Card or eGift Card with a value of more than $1,000 in any one day.

9. MANDATORY BINDING INDIVIDUAL ARBITRATION
Please read this section carefully. It affects legal rights that you may otherwise have and requires individual final and binding arbitration of most disputes instead of resolution in court.

Arbitration is the submission of a dispute to a neutral arbitrator, instead of a judge or jury, for a final and binding decision, known as an “award.” Arbitration provides for more limited discovery than in court, is subject to limited review by courts, and the result is confidential. Each party has an opportunity to present evidence to the arbitrator in writing or through witnesses. An arbitrator can award the same damages and relief that a court can award under the law and must honor the terms and conditions in this Agreement.

A. ARBITRATION AGREEMENT AND CLASS ACTION WAIVER
You and IKEA agree that any dispute, controversy or claim arising out of or relating to this Agreement or your use of the Card, regardless of the date of accrual of such dispute, shall be resolved in its entirety by individual (not classwide or collective) binding arbitration, except that you or IKEA may take claims to small claims court if they qualify for hearing by such a court. You also agree that this arbitration agreement, Paragraph 9, shall apply to any dispute with other parties, regardless of the date of accrual of such dispute, except that you or any such third parties may take claims to small court if they qualify for hearing by such a court.

You and IKEA agree that any arbitration under this Agreement will take place on an individual basis and that class, mass, consolidated or combined actions or arbitrations or proceedings as a private attorney general are not permitted.
You and IKEA agree to waive the right to trial by jury.

The Agreement evidences a transaction in interstate commerce and the Federal Arbitration Act governs the interpretation and enforcement of this agreement to arbitrate.

This agreement to arbitrate shall survive termination of this Agreement. Notwithstanding anything to the contrary, if any part of this agreement to arbitrate is deemed invalid or inapplicable, the remainder of the agreement to arbitrate shall still be considered valid and enforceable. If any part of this agreement to arbitrate is deemed invalid or inapplicable, you and IKEA both waive, to the fullest extent allowed by law, any claims to recover punitive or exemplary damages and any right to pursue any claims on a class, mass, consolidated, or combined basis.

B. ARBITRATION PROCEDURES
Arbitration shall be conducted by JAMS in accordance with its Streamlined Arbitration Rules and Procedures (the “JAMS Rules”). The JAMS Rules and instructions for how to initiate an arbitration are available from JAMS at http://www.jamsadr.com. or 1-800-352-5267. To begin an arbitration proceeding, you must serve IKEA’s registered agent for service of process at CT Corporation System, 4701 Cox Rd., Ste. 285, Glen Allen, Virginia 23060, United States.

Payment of all filing, administration and arbitrator fees will be governed by the JAMS Rules, except that for claims of less than $1,000, you will be obligated to pay $25 and IKEA will pay all other administrative costs and fees. In addition, for claims of less than $1,000, IKEA will reimburse you for the $25 fee if the arbitrator rules in your favor. Reasonable attorneys’ fees and expenses will be awarded only to the extent such allocation or award is available under applicable law.

Any arbitration will take place in or near the county where claimant resides and will be determined by a single arbitrator; provided, however, that upon request by either party, the arbitration shall be conducted via telephone to the extent permitted by the JAMS Rules. The arbitration may award on an individual basis the same damages and relief as a court (including injunctive relief).
Judgment on the award may be entered in any court of competent jurisdiction.

10. Limitation of Liability.
IKEA MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE CARDS INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT THAT A CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND IKEA’S SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH CARD. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OR CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU.

11. Unclaimed Property
In the event you do not use your Card for a certain period of time, Card Company may be required to turn over the remaining Card balance to a state under such state’s unclaimed or abandoned property law. Although your Card does not expire, if Card Company is obligated to turn over the remaining balance of your Card under a state’s unclaimed property law, by operation of law Card Company will be released from any further liability or obligation with respect to your Card and you may be required to contact the state’s unclaimed property administrator to attempt to recover your unused Card balance. To protect your right to continue to use your remaining Card balance at IKEA locations and online at www.IKEA-USA.com, Card Company will make reasonable efforts to exempt your Card from state unclaimed property laws.

12. Governing Law
The laws of the Commonwealth of Virginia, without regard to principles of conflict of laws, apply to this Agreement and use of your Card. If any part of this Agreement is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions.

13. Changes to Agreement
IKEA reserves the right to change this Agreement from time to time in its discretion, which changes IKEA may provide to you by any reasonable means, including without limitation, by posting the revised version of this Agreement at www.IKEA-USA.com/terms. (“Updated Terms”). Your use of a Card after IKEA has posted the Updated Terms constitutes your agreement to the Updated Terms. The Updated Terms will be effective as of the time of posting, or such later date as may be specified in the Updated Terms and will apply to your use of a Card from that point forward.

14. Fraud/Violation of Terms
IKEA reserves the right to refuse to honor, or to suspend or deactivate a Card where IKEA suspects that the Card was obtained fraudulently, in violation of this Agreement, or in violation of applicable laws or other applicable IKEA terms and conditions.

15. Online Sales
You acknowledge and understand that Gift Cards and eGift Cards purchased online at the Website are fulfilled by CashStar, Inc., a Delaware corporation (“CashStar”), which is not affiliated with IKEA. Additional CashStar terms and conditions are available here: https://ikea-usa.cashstar.com/about/terms_and_conditions/.