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Customer Support Center

Whether you’re looking for answers, would like to solve a problem, or just want to let us know how we did, you’ll find many ways to contact us right here. We’ll help you resolve your issues quickly and easily, getting you back to more important things, like relaxing on your new sofa.

Operating Hours:
Monday-Saturday: 8:00am – 12:00am (EST)
Sunday: 9:00am – 12:00am (EST)

Please view our FAQ to find answers to your questions or send us an email for general questions!
Here you will find the answers to our most popular questions.
Frequently Asked Questions?
Stock Availability
Stock Availability
Before you head into the store, check if the item you want is in stock.
Use our stock check tool
Track my Order
Looking on a status of your order?
Need spare parts or hardware?
Spare parts
Let us know what you need.
Order your part
Assembly Instructions
Assembly Instructions
Do you need assembly instructions?
Get more details
Send us an email
Laptop with email
Get in touch with one of our friendly co-workers.
Email us
Need help with an IKEA purchase?
Need help with a purchase
Do you need help with a product or an order?
Contact us!
How are we doing?
We value your feedback and want to hear from you.
Tell us how we're doing