About shopping
IKEA return policy
It's OK to change your mind
It’s OK to change your mind. If you’re not totally satisfied with your IKEA purchase you can return it within 365 days, together with proof of purchase, for a full refund. Refunds will be made in the same form of payment originally used to make the purchase.
*Mattresses purchases may be exchanged for another mattress one time within 365 days if you don’t love it.
Read more about our warranties
*Mattresses purchases may be exchanged for another mattress one time within 365 days if you don’t love it.
How to return
Because sometimes you change your mind.
In-store
Return for free at any IKEA store. Just bring your merchandise, photo ID**, receipt (or online order confirmation) and the card that you made the purchase with... and leave the rest to us.
Find your local store here.
Find your local store here.
We can come to you!
• For large item returns (where we will need a truck to pick it up) contact us and we will setup a pickup. This service is not available in all areas. Please contact us for pricing and scheduling at 1-888-434-4532.
• For smaller item returns (FedEx or UPS could pick it up) please complete this form and send the package(s) back to your closest IKEA store location. Please be sure to include a copy of your completed Return Packing Slip and a copy of your receipt / order confirmation in the return package.
• For smaller item returns (FedEx or UPS could pick it up) please complete this form and send the package(s) back to your closest IKEA store location. Please be sure to include a copy of your completed Return Packing Slip and a copy of your receipt / order confirmation in the return package.
No Receipt, No Problem!
If the purchase was made in the last 365 days, we can attempt to locate the purchase using:
• Credit/Debit Card
• Gift Card Number
• Order Number (if applicable)
• Date of order
If we can't find a record of the purchase, we will gladly provide a merchandise credit for the lowest selling price of the item within the last 365 days.
• Credit/Debit Card
• Gift Card Number
• Order Number (if applicable)
• Date of order
If we can't find a record of the purchase, we will gladly provide a merchandise credit for the lowest selling price of the item within the last 365 days.
** Information from your ID will be retained in a company-wide database to be used only for authorizing returns.
Missing, damaged or incomplete orders
Sometimes things don't go as planned. If your order arrived incomplete, contained damaged products, or didn't even show up, we're here to help.
Visit your closest store
Regardless of your issue, you can always visit your local IKEA store and we will find a solution for you. If your item is damaged, bring you damaged item and proof of purchase. If you are missing an item, bring you order confirmation.
Email us
If you received a damaged item, you can send it back to us via parcel. Just fill out our online form. All we need is information about proof of purchase and the damage. We will contact you with a solution.
Call or chat with us
Visit our contact page to call or chat with one of our agents. We will help you find a solution.