Skip to main content

About shopping

Return policy


It’s OK to change your mind

You have 365 days to return your purchase. Keep your receipt safe to make returns easier.

No nonsense return policy
Return the unassembled item in their original packaging within 365 days, together with your receipt for either an exchange or a full refund.
• Refunds will be issued in the same method of payment as the original payment.
• Purchase made with cash: a cash refund will be issued.
• Purchase made with a credit card: a credit will issued to the original card. Original card must be present at time of return.

Our 365-day return policy does not apply to cut fabric/altered curtains, plants, used beddings, electrical appliances, bulbs, batteries, food products, products from the As-Is, goods ordered to your specifications e.g. custom-made worktops, products damaged after leaving the store and damaged items resulting from misuse, abuse, normal wear & tear and incorrect self-assembly.

Love it or exchange it

When it comes to mattresses, we offer something special. It is important to us that you love your new mattresses. So, if after a while you discover that it is too firm or too soft, just bring back the mattress and try out a new one. And there’s no rush. You have 365 days to sleep on it!

You may exchange your mattress once within 365 days if you don’t love it, provided your merchandise is not found by IKEA to be dirty, marked, damaged or abused.
Pictogram of the number 100 enclosed by an arrow in the shape of a heart.