About our products
Guarantees & warranties
We are confident in the quality of our products and many items are covered by guarantees and warranties. Below you will find a list of all our guarantees and warranties.
Good to know:
Our guarantees and warranties start on the day of purchase. When making a claim you will need the original purchase receipt as proof of purchase.
Our guarantees and warranties start on the day of purchase. When making a claim you will need the original purchase receipt as proof of purchase.
Bathroom
GODMORGON bathroom system
What is covered under this guarantee?
This guarantee covers defects in material and workmanship in the following:
This guarantee covers defects in material and workmanship in the following:
• GODMORGON furniture
• GODMORGON legs
• GODMORGON storage boxes
• GODMORGON legs
• GODMORGON storage boxes
The original purchase receipt is required as proof of purchase. This guarantee applies to domestic use only. This guarantee is to the benefit of the original purchaser of the product. It is not transferable.
GODMORGON guarantee (PDF)
What products are not covered under this guarantee?
All of the GODMORGON range are covered by this guarantee. This guarantee does not apply to TOLKEN counter top.
All of the GODMORGON range are covered by this guarantee. This guarantee does not apply to TOLKEN counter top.
Bathroom wash-basins and mixer taps
What is covered under this guarantee?
This guarantee is valid for all bathroom wash-basins including water trap and mixer taps at IKEA. The guarantee applies to domestic use only and covers defects in material and workmanship in all bathroom wash-basins and mixer taps. This guarantee is to the benefit of the original purchaser of the product. It is not transferable.
Bathroom wash-basins and mixer taps guarantee (PDF)
This guarantee is valid for all bathroom wash-basins including water trap and mixer taps at IKEA. The guarantee applies to domestic use only and covers defects in material and workmanship in all bathroom wash-basins and mixer taps. This guarantee is to the benefit of the original purchaser of the product. It is not transferable.
What products are not covered under this guarantee?
All bathroom wash-basins and mixer taps are covered by this guarantee except for the filter/aerator of the mixer tap which should be cleaned regularly or replaced when worn out.
All bathroom wash-basins and mixer taps are covered by this guarantee except for the filter/aerator of the mixer tap which should be cleaned regularly or replaced when worn out.
Bedroom
Mattresses
What is covered under this guarantee?
This guarantee covers defects in materials and workmanship in the following components of the our mattresses and/or bed bases described below, and is valid from the date of purchase from IKEA:
This guarantee covers defects in materials and workmanship in the following components of the our mattresses and/or bed bases described below, and is valid from the date of purchase from IKEA:
• Springs in sprung mattresses.
• Foam core in foam mattresses.
• Wooden frame and slats in slatted bed bases.
• Wooden frame, springs and slats in mattress bases.
• Foam core in foam mattresses.
• Wooden frame and slats in slatted bed bases.
• Wooden frame, springs and slats in mattress bases.
The original purchase receipt is required as proof of purchase. This guarantee applies to domestic use only.
Mattresses guarantee (PDF)
What products are not covered under this guarantee?
This guarantee does not apply to: All mattress pads, JÖMNA mattresses; sofa bed mattresses and children's mattresses.
This guarantee does not apply to: All mattress pads, JÖMNA mattresses; sofa bed mattresses and children's mattresses.
PAX/KOMPLEMENT wardrobes and interior solutions
What is covered under this guarantee?
This guarantee covers defects in materials and workmanship in the following components of the PAX/KOMPLEMENT wardrobes and interior solutions described below, and is valid from the date of purchase from IKEA:
This guarantee covers defects in materials and workmanship in the following components of the PAX/KOMPLEMENT wardrobes and interior solutions described below, and is valid from the date of purchase from IKEA:
• Frames
• Hinged doors and hinges
• Dividers for frames, shelf inserts and sectioned shelves
• Sliding doors and sliding door mechanism
• KOMPLEMENT interior organisers
• Hinged doors and hinges
• Dividers for frames, shelf inserts and sectioned shelves
• Sliding doors and sliding door mechanism
• KOMPLEMENT interior organisers
This guarantee applies to domestic use only. The original purchase receipt is required as proof of purchase.
PAX/KOMPLEMENT guarantee (PDF)
What products are not covered under this guarantee?
KOMPLEMENT insert for pull-out tray, KOMPLEMENT jewellery insert for pull-out tray, KOMPLEMENT divider for pull-out tray and KOMPLEMENT tray 3-pack.
KOMPLEMENT insert for pull-out tray, KOMPLEMENT jewellery insert for pull-out tray, KOMPLEMENT divider for pull-out tray and KOMPLEMENT tray 3-pack.
Cooking
IKEA 365+ cookware
What is covered under this guarantee?
This guarantee covers function, materials and workmanship in all cookware on the IKEA 365+ series. The guarantee also covers:
• Stability of the base. In other words, the base of the cookware remains flat to conduct heat efficiently.
• Washing in a domestic dishwasher. This does not have an adverse effect on the function of stainless steel cookware. Note, however, that all items with a non-stick coating must always washed by hand.
• Non-stick properties on non-stick pans. This means that IKEA 365+ non-stick coated cookware will be easy to clean and can be used with a minimum amount of fat for cooking food for at least 5 years.
The original purchase receipt is required as proof of purchase.
This guarantee covers function, materials and workmanship in all cookware on the IKEA 365+ series. The guarantee also covers:
• Stability of the base. In other words, the base of the cookware remains flat to conduct heat efficiently.
• Washing in a domestic dishwasher. This does not have an adverse effect on the function of stainless steel cookware. Note, however, that all items with a non-stick coating must always washed by hand.
• Non-stick properties on non-stick pans. This means that IKEA 365+ non-stick coated cookware will be easy to clean and can be used with a minimum amount of fat for cooking food for at least 5 years.
The original purchase receipt is required as proof of purchase.
• 15 year guarantee valid for all IKEA 365+ cookware pots and pans without non stick coating.
• 5 year guarantee valid for all IKEA 365+ cookware pots and pans with non stick coating.
IKEA 365+ cookware guarantee (PDF)
What is not covered under this guarantee?
All of the IKEA 356+ cookware range are covered by these guarantee.
All of the IKEA 356+ cookware range are covered by these guarantee.
IKEA 365+ knives
What is covered under this guarantee?
This guarantee covers function, materials and workmanship in all knives in the IKEA 365+ series. The guarantee also covers:
• Sharpness of the knife. The knife shall be sharp when you buy it and you will be able to keep it sharp so it can function properly, every day. The knife blade is made of a steel that is hardened so that it is possible to sharpen the knife to original sharpness anytime during the guarantee period.
• Durable handle. The handle of the knife should not crack, break or come loose from the blade so that the knife is not possible to use.
• That there will not be any corrosion on the knife blade.
The original purchase receipt is required as proof of purchase.
IKEA 365+ knives guarantee (PDF)
This guarantee covers function, materials and workmanship in all knives in the IKEA 365+ series. The guarantee also covers:
• Sharpness of the knife. The knife shall be sharp when you buy it and you will be able to keep it sharp so it can function properly, every day. The knife blade is made of a steel that is hardened so that it is possible to sharpen the knife to original sharpness anytime during the guarantee period.
• Durable handle. The handle of the knife should not crack, break or come loose from the blade so that the knife is not possible to use.
• That there will not be any corrosion on the knife blade.
The original purchase receipt is required as proof of purchase.
What is not covered under this guarantee?
All of the IKEA 365+ knives series are covered by this guarantee.
All of the IKEA 365+ knives series are covered by this guarantee.
SENIOR cookware
What is covered under this guarantee?
This guarantee covers function, materials and workmanship on all cookware in the SENIOR series. The original purchase receipt is required as proof of purchase.
SENIOR guarantee (PDF)
This guarantee covers function, materials and workmanship on all cookware in the SENIOR series. The original purchase receipt is required as proof of purchase.
What is not covered under this guarantee?
All of the SENIOR cookware series are covered by this guarantee.
All of the SENIOR cookware series are covered by this guarantee.
SENSUELL cookware
What is covered under this guarantee?
This guarantee covers function, materials and workmanship on all cookware in the SENSUELL series. The original purchase receipt is required as proof of purchase.
SENSUELL guarantee (PDF)
This guarantee covers function, materials and workmanship on all cookware in the SENSUELL series. The original purchase receipt is required as proof of purchase.
What is not covered under this guarantee?
All of the SENSUELL cookware series are covered by this guarantee.
All of the SENSUELL cookware series are covered by this guarantee.
TROVÄRDIG cookware
What is covered under this guarantee?
This guarantee covers function, materials and workmanship on all cookware in the TROVÄRDIG series. The original purchase receipt is required as proof of purchase.
TROVÄRDIG guarantee (PDF)
This guarantee covers function, materials and workmanship on all cookware in the TROVÄRDIG series. The original purchase receipt is required as proof of purchase.
What is not covered under this guarantee?
All of the TROVÄRDIG cookware series are covered by this guarantee.
All of the TROVÄRDIG cookware series are covered by this guarantee.
VARDAGEN cookware
What is covered under this guarantee?
This guarantee covers function, material and workmanship in the VARDAGEN series. The guarantee also covers:
• Stability of the base. In other words, the base of the cookware remains flat to conduct heat efficiently.
• Washing in a domestic dishwasher. This does not have an adverse effect on the function of stainless steel cookware.
VARDAGEN guarantee (PDF)
This guarantee covers function, material and workmanship in the VARDAGEN series. The guarantee also covers:
• Stability of the base. In other words, the base of the cookware remains flat to conduct heat efficiently.
• Washing in a domestic dishwasher. This does not have an adverse effect on the function of stainless steel cookware.
What is not covered under this guarantee?
All of the VARDAGEN series are covered by this guarantee.
All of the VARDAGEN series are covered by this guarantee.
KITCHEN | LIVING ROOM | WORKSPACES AND OFFICE FURNITURE
Kitchen
METOD kitchen system
What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in material and workmanship in the METOD kitchen system. This guarantee is to the benefit of the original purchaser of the product. It is not transferable.
This guarantee applies to domestic use only and covers defects in material and workmanship in the METOD kitchen system. This guarantee is to the benefit of the original purchaser of the product. It is not transferable.
Kitchen drawers, cabinets, fronts, worktops and sinks
What products are covered under this guarantee?
This guarantee covers all of the following parts of the METOD kitchen system:
This guarantee covers all of the following parts of the METOD kitchen system:
• Cabinet frames (except for TUTEMO and HÖRDA)
• Fronts
• UTRUSTA hinges
• MAXIMERA fully-extending drawers
• UTRUSTA shelves of tempered glass and melamine
• Legs and plinth
• Cover panels
• Deco strips/mouldings
• Worktops (except for LILLTRÄSK)
• Sinks (except for FYNDIG sinks)
• UTRUSTA dish drainers for wall cabinet
• UTRUSTA supporting frame for waste
METOD Kitchen guarantee (PDF)
• Fronts
• UTRUSTA hinges
• MAXIMERA fully-extending drawers
• UTRUSTA shelves of tempered glass and melamine
• Legs and plinth
• Cover panels
• Deco strips/mouldings
• Worktops (except for LILLTRÄSK)
• Sinks (except for FYNDIG sinks)
• UTRUSTA dish drainers for wall cabinet
• UTRUSTA supporting frame for waste
What is not covered under this guarantee?
Knobs, handles, KNOXHULT kitchen, FYNDIG kitchen, FYNDIG sink and LILLTRÄSK worktop.
FÖRVARA drawers, UTRUSTA wire baskets, TUTEMO and HÖRDA open cabinet have a 10-year guarantee.
Knobs, handles, KNOXHULT kitchen, FYNDIG kitchen, FYNDIG sink and LILLTRÄSK worktop.
FÖRVARA drawers, UTRUSTA wire baskets, TUTEMO and HÖRDA open cabinet have a 10-year guarantee.
Kitchen mixer taps
What is covered under this guarantee?
The 10-year guarantee is valid for all kitchen mixer taps at IKEA. This guarantee covers defects in material and workmanship and is valid from the date of purchase from IKEA. The original purchase receipt is required as proof of purchase.
Kitchen Taps guarantee (PDF)
The 10-year guarantee is valid for all kitchen mixer taps at IKEA. This guarantee covers defects in material and workmanship and is valid from the date of purchase from IKEA. The original purchase receipt is required as proof of purchase.
What is not covered under this guarantee?
This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. Follow our assembly instructions and care instructions carefully. This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. This guarantee does not apply if the products have been used for public use, outdoors or in a corrosive environment. This guarantee does not cover incidental or consequential damage.
This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. Follow our assembly instructions and care instructions carefully. This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. This guarantee does not apply if the products have been used for public use, outdoors or in a corrosive environment. This guarantee does not cover incidental or consequential damage.
Appliances
What is covered under this guarantee?
The free two-year (2) guarantee is valid for all domestic IKEA kitchen appliances and covers defects in materials and workmanship.The guarantee covers faults of the appliance, which have been caused by faulty construction or material faults from the date of purchase from IKEA. This guarantee applies to domestic use only.
Appliances guarantee (PDF)
The free two-year (2) guarantee is valid for all domestic IKEA kitchen appliances and covers defects in materials and workmanship.The guarantee covers faults of the appliance, which have been caused by faulty construction or material faults from the date of purchase from IKEA. This guarantee applies to domestic use only.
What is not covered under this guarantee?
The exceptions are specified in the guarantee booklet above.
The exceptions are specified in the guarantee booklet above.
KITCHEN | LIVING ROOM | WORKSPACES AND OFFICE FURNITURE
Living room
Sofas & armchairs
What is covered under this guarantee?
This guarantee covers defects in material and workmanship in :
This guarantee covers defects in material and workmanship in :
• Frames
• Seat and back cushions
• Seat and back cushions
In the following products:
• EKEBOL 3-seat sofa
• EKENÄS armchair and footstool
• EKERÖ armchair
• EKTORP sofa series
• FÄRLÖV seating series
• KIVIK sofa series
• LANDSKRONA sofa series
• NOLBYN armchair
• NORSBORG sofa series
• POÄNG armchairs and footstool
• STOCKHOLM sofa series
• STOCKSUND sofa series
• STRANDMON armchair
• SÖDERHAMN sofa series
• TIDAFORS sofa series
• TIMSFORS sofa series
• VALLENTUNA sofa series
• VEDBO armchairs
• VIMLE sofa series
Sofas and armchairs guarantee (PDF)
• EKENÄS armchair and footstool
• EKERÖ armchair
• EKTORP sofa series
• FÄRLÖV seating series
• KIVIK sofa series
• LANDSKRONA sofa series
• NOLBYN armchair
• NORSBORG sofa series
• POÄNG armchairs and footstool
• STOCKHOLM sofa series
• STOCKSUND sofa series
• STRANDMON armchair
• SÖDERHAMN sofa series
• TIDAFORS sofa series
• TIMSFORS sofa series
• VALLENTUNA sofa series
• VEDBO armchairs
• VIMLE sofa series
What is not covered under this guarantee?
This guarantee does not apply to:
• Fabric covers
• Leather covers
This guarantee does not apply to:
• Fabric covers
• Leather covers
This guarantee does not apply to:
• TULLSTA armchair
• JENNYLUND armchair
• MUREN armchair
• POÄNG cushions
• POÄNG childrens armchair
• GRÖNADAL rocking chair
• KARLSTAD sofa series
• KLIPPAN 2-seat sofas
• KNISLINGE sofa series
• KNOPPARP 2-seat sofa
• MELLBY armchair
• NOCKEBY sofa series
• NOLMYRA armchair
• SKOGABY sofa series
• YSTAD sofa series
• TULLSTA armchair
• JENNYLUND armchair
• MUREN armchair
• POÄNG cushions
• POÄNG childrens armchair
• GRÖNADAL rocking chair
• KARLSTAD sofa series
• KLIPPAN 2-seat sofas
• KNISLINGE sofa series
• KNOPPARP 2-seat sofa
• MELLBY armchair
• NOCKEBY sofa series
• NOLMYRA armchair
• SKOGABY sofa series
• YSTAD sofa series
This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or cleaning products.
This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
This guarantee does not apply if the product has been placed outdoors or in a humid environment.
This guarantee does not cover consequential or incidental damage.
Workspace and office furniture
GALANT & BEKANT desk series and storage system
What is covered under this guarantee?
The guarantee covers defects in material and workmanship on all the main parts in the GALANT storage system and BEKANT desk series, from the date of purchase at IKEA. The original purchase receipt is required as proof of purchase.
BEKANT and GALANT guarantee (PDF)
The guarantee covers defects in material and workmanship on all the main parts in the GALANT storage system and BEKANT desk series, from the date of purchase at IKEA. The original purchase receipt is required as proof of purchase.
What products are not covered under this guarantee?
The following product in the BEKANT desk series and GALANT storage system is not covered under the guarantee:
• BEKANT desk top shelf
• BEKANT screens
IKEA will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, IKEA through its own service operations, will then, at its sole discretion, either repair the defective product or replace it with the same or a comparable product. If it is covered by this guarantee, IKEA will pay the costs of repairs, spare parts, labour and travel for repair staff, that IKEA incur, provided that the product is accessible for repair without special expenditure. This does not apply to any repair work not authorized by IKEA. Replaced parts become the property of IKEA.
Work chairs
What is covered under this guarantee?
The guarantee applies to professional office use and covers defects in material and workmanship on the following parts:
The guarantee applies to professional office use and covers defects in material and workmanship on the following parts:
• Structural frame
• Moving parts
• Moving parts
The original purchase receipt is required as proof of purchase.
What is not covered under this guarantee?
All of the MARKUS and VOLMAR range are covered by these guarantee.
All of the MARKUS and VOLMAR range are covered by these guarantee.