The IKEA Privacy Policy

A partnership in trust.

When IKEA set out to create a high-quality, low-priced line of home furnishings, we knew we couldn’t do it without the help of some very important partners - you, our customers. Whether you are shopping in the IKEA store, picking up your furniture in our self-serve warehouses or assembling your purchases at home - we’re working together to help you create a better everyday life at a price everyone can afford. IKEA is based on a partnership with our customers. Without you, IKEA could not exist. This partnership extends to the way we handle your personal information. Just as shopping at IKEA is a co-operative experience, IKEA makes a point of working with our customers when it comes to their privacy. This Privacy Policy is our way of telling you what information we collect, how we use it, who we will disclose it to and how you can access, change and remove your information.

Help us build a better IKEA.

In order to create a better IKEA, we need your help. You can help by providing us with various kinds of information to help IKEA serve you better, and ultimately improve IKEA for everyone. Below you’ll find an explanation of some of the reasons we request information from you, as well as some details about how we obtain and use that information. Throughout this Privacy Policy where we refer to your "personal information" what we mean by this is any information you provide to us about you including your name, postal address, email address and telephone number.

Where we collect your personal information:

  • Customer relations

    In order for a customer relations representative to respond to your questions or concerns, we may need personal information like your name, email and telephone number. This information is used to answer your questions as completely and thoroughly as possible.

  • Contest

    When you participate in a contest, we may ask for personal information in order for us to identify and verify the winner of our contest. No matter what we collect your personal information for, we promise only to use it in the ways set out in this Privacy Policy. By providing us with your personal information, you consent to us processing this personal information in one or more of the ways described in this Privacy Policy.

  • Information that we collect automatically:

    Many web surfers are concerned about their privacy and the use of 'cookies' on the Internet. Cookies are small files that can be used to store information you have already provided. Cookies cannot be used to "steal" information about you or your computer system. The IKEA web site uses cookies to remember your preferences. For example, the web site may remember which page you viewed, in order to make your next visit more convenient. Nevertheless, if you don't like having any cookies at all they can be disabled in your web browser's Internet Options.

    What we will do with your information:

  • What you share with IKEA stays with IKEA

    We hate spam just as much as you do. So we promise never to sell your personal information to any unconnected third parties.

    On occasion, we do need to hire other companies to help us provide some services such as companies that provide marketing assistance. We'll limit the personal information we give them, and they will only have access to your personal information for the purposes of performing such functions. They are strictly monitored by IKEA in order to make certain our customers' privacy is always protected.

  • Marketing

    If you provide any personal information to us you give us permission to contact you for marketing purposes, which may include messages via post, telephone, SMS or email.

    We'll make sure that we only send you messages that we think will be of interest to you – for instance the dates of our in-store sales, details of special offers or information about new products and services. If you do not want us to use your personal information to market to you, you can decide to opt-out of these types of marketing messages at any time by changing the settings in your Profile or by following the unsubscribe link at the bottom of any email we send to you.

    Storing your information and keeping it up to date:

  • Out of sight, but never out of reach

    When you share your personal information with IKEA, you will always have access to this information. Where you store a "Profile" on the website, you can amend the details stored in your account yourself. Alternatively, you can update, change or remove any personal information at any time by calling, writing or emailing us using one of the options provided below.

  • Keeping it safe

    We are committed to providing appropriate security controls to protect your personal information against foreseeable hazards. Making sure that your personal information is secure is very important to IKEA.
  • Change of address? Change of heart? Let us know.

    If you would like us to update your personal information, remove your name from our mailing list, or if you have any questions about IKEA’s privacy policies or your personal information, please don’t hesitate to contact us.

    You can contact us through our online contact form or email to us at

    Alternatively, you can also call IKEA Customer Relations on +(603) 7726 7777, or write to us at:

    IKEA Malaysia,
    No 2, Jalan PJU 7/2,
    Mutiara Damansara,
    47800 Petaling Jaya,
    Selangor Darul Ehsan.

    We will respond to your questions or concerns as quickly as possible.

    Occasionally, we may decide to change this Privacy Policy so we suggest that you review it periodically so you are aware of any changes.

    By using this site, you consent to the above privacy policies.