Skip to main content

About shopping

How to shop at IKEA

ABOUT SHOP IN STORE | ABOUT ONLINE SHOPPING
A woman lying on a white sofa and using a laptop.
Paying online
What methods of payment can I use?
We accept the following payment methods xxxxxx
How do I make a payment on the website?
When you have finished adding products to your basket you can proceed to the Checkout. Follow the steps on-screen and confirm your details are correct. We will confirm your order via email.
How secure is online shopping with IKEA?
IKEA is committed to ensuring your personal details are kept safe at all times. We use a number of fraud prevention measures. You will be asked to provide information to ensure that your card is not being used fraudulently online. Examples IKEA uses include the security code, printed as the last three digits on the signature strip on the back of your card, and 3D Secure codes used by VISA and MASTERCARD. You can register for 3D secure with your card issuer.
Grey line
Delivery
A cut out of a yellow delivery van.
We deliver your online purchases beyond your front door and into your room of choice. Our delivery service is available six days a week, at times that suit you anywhere in your local IKEA store’s delivery area.
Grey line
Privacy policy
When shopping and buying online from IKEA you will be asked to read our privacy policy. It explains that any details given to IKEA are secure.
Grey line
What if my card is declined?
IKEA will only decline a transaction on the advice of your issuing bank. It may be that you have insufficient funds in your account, that your card has been blocked because of unusual or suspicious activity, or that the details you have provided do not match those held by your issuing bank. In each case, you should contact your card issuer or use an alternative payment method.
Grey line
Why do we only refund to the same payment card?
It is a condition of the card schemes (VISA, Mastercard and Maestro) that all refunds must be processed on the same card used to make the original payment. This is to help reduce fraudulent activity. IKEA must comply fully with all card scheme rules in order to be able to accept these card types.
Grey line
Data protection
If you wish to talk to us about your online order please note that we are only able to talk to the person who placed the order. If you’d like us to talk to someone else regarding your order, a family member for example, then please contact us and we’ll add their details to your order.
Grey line
Cancel or return information
Can I cancel an order
If your purchase is not made to order, you can cancel your order at any time before it is delivered to you. We will refund the full cost of the goods and the delivery charge.
If your order has been delivered, then please see our returns policy. Please note there is a separate return policy for IKEA mattresses.
For cancellations and returns, please contact us with full details, including the order number (contained in your Order Acknowledgement email) as soon as possible.
Can I return my order?
If you have already taken delivery, you can arrange to return your order within 14 days for a full refund on the products.
After this period, you can still return products up to 90 days from delivery to any store. We will make a full refund for everything that is still in its unopened packaging. Please note, your delivery charge will not be refunded. Take the product(s), along with your Order Acknowledgement email (contained in your Order Acknowledgement email), payment confirmation (if applicable) and the payment card you used.
Can I cancel made-to-order products?
Made-to-order products cannot be cancelled, as they are made to your specifications. The majority of made-to-order products are from our kitchen worktop range. These products can only be returned to us if they are faulty or do not fit the purpose described. Please contact us for details.
How do you refund my money?
Refunds are made to the credit, debit or gift card you used to pay. They will include the cost of products returned to delivery charges, and us after any relevant deductions. For example, if you have requested a collection because you have changed your mind, then we will deduct the collection charge from your refund.
Will you collect assembled products?
We are unable to collect assembled products. Please ensure the items to be collected are disassembled, securely packaged and labeled correctly.
What if products are missing or damaged?
Our deliver team will determine whether products are missing on the day of delivery. If so, they will contact our customer service team. If you realise a product is missing after the delivery team has left, please contact us and we will resolve the problem as soon as possible.
Our delivery team will be able to identify any damaged products on delivery of your order. The drivers inspect the damaged item to see if the damage is superficial (for example, with the packaging) and discuss with you how you wish to proceed. If the product has been damaged, the delivery team will contact our customer service team who will resolve the problem for you.