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IKEA guarantees

Limited Warranties
General Conditions

Conditions for the limited Warranties:
The limited warranties are valid from the date of purchase. The original purchase receipt is required as proof of purchase.

Warranty Scope:
The scope of the limited warranty Policy is indicated on the product.

Exclusions:
The warranty does not apply when:
• The defect or damage is not caused by the negligence of IKEA;
• The defect or damage is caused by the customer’s mistake in assembling, failure to follow the instructions, incorrect assembling, inappropriate storage, usage, abuse or alteration of the product, or use of inappropriate detergent;
• The damage is caused by an impact or accident, or wear and tear from normal use;
• The damage is caused by placing the products outdoors or in a humid environment or used for non- domestic purposes (unless otherwise stated);
• The damage is caused by the negligence of customers or related consequences;
• The product is not purchased directly from an IKEA store;
• The product is attained with the intention of raising a quality assurance issue.

What will be done to correct the Problem?
IKEA will examine the product and decide if it’s covered under this limited warranty. IKEA will then, at its choice, either repair the defective product or replace it with the same or a comparable product. In these cases, IKEA will be responsible for costs of repairs, spare parts, labour and travel for repair staff that IKEA incurs, provided that the product is accessible for repair without IKEA incurring additional expenditure to gain access (products that require a service that is deemed transportable in a reasonable person’s standard should be transported to an IKEA store by the customer). The limited warranty will not apply in cases where repair work has not been authorized by IKEA. Any defective parts removed in the course of repair work will become the property of IKEA. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. IKEA will decide at its discretion, what will constitute an appropriate replacement.

Care Instructions:
The limited warranties does not apply to products that are not maintained according to the product maintenance instructions.

General Legal Rights:
The limited warranty gives you specific legal rights. This limited warranty does not, in any way, affect the rights given to you by law.

How to reach us if you need service:
For more information, visit the nearest IKEA store.

* To receive service, a proof of purchase is required; keep the receipt.
* More information can be found in the LIMITED WARRANTY booklet in the IKEA stores.
10 years
Bedroom
PAX
What is covered under this guarantee?
This guarantee applies to domestic use only for clothes and shoestorage and covers defects in material and workmanship in thefollowing components of the PAX/KOMPLEMENT wardrobes andinterior fittings:
• Frames
• Hinged doors and hinges
• Dividers for frames, shelf inserts and sectioned shelves.
• Sliding doors and sliding door mechanism
• KOMPLEMENT interior organisers
Products not covered under this guarantee
KOMPLEMENT insert for pull-out tray, KOMPLEMENT jewelleryinsert for pull-out tray, KOMPLEMENT divider for pull-out tray andKOMPLEMENT tray 3-pack.
PAX(PDF size 698KB)25 years
MATTRESSES
What is covered under this guarantee?
This guarantee covers defects in material and workmanship inthe following components of the mattresses and/or bed basesdescribed above from the date of purchase from IKEA. The originalpurchase receipt is required as proof of purchase. This guaranteeapplies to domestic use only.
• Wooden frame and springs in wooden base spring mattresses.
• Springs in spring mattresses.
• Foam core in foam mattresses.
• Latex core in latex mattresses.
• Wooden frame and slats in slatted bed bases.
• Electric motor in electrically operated bed bases(5-year guarantee).
Products not covered under this guarantee
This guarantee does not apply to:All mattress pads: SULTAN TORÖD, SULTAN TRANDAL, SULTANTÅRSTA, SULTAN TJÖME, SULTAN TVEIT, SULTAN TAFJORD; andslatted bed base SULTAN LADE.
MATTRESSES(PDF size 350KB)
10 years
Bathroom
GODMORGON
What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects inmaterial and workmanship in the following furniture:
• GODMORGON furniture
• GODMORGON legs
•ODENSVIK and VITVIKEN porcelain washbasins and includedwatertrap
•BRÅVIKEN, EDEBOVIKEN and BREDVIKEN crushed marblewashbasins and included watertrap
• GODMORGON storage unit set of 3, box with compartments, boxwith lid, storage with compartments.
What is not covered under this guarantee?
This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products. This guarantee does not cover normal wear and tear, cuts, scratches or damage caused by impacts or accidents. This guarantee does not apply if the products have been used for public use, outdoors or in a corrosive environment. This guarantee does not cover consequential or incidental damages. For customers in the US only: Some states do not allow the limitation or exclusion of incidental or consequential damage,
GODMORGON(PDF size 642KB)10 years
Bathroom mixer taps
What is covered under this guarantee?
The 10-year guarantee is valid for all bathroom taps exceptOLSKÄR.
This guarantee applies to domestic use only and covers defects inmaterial and workmanship in all bathroom mixer taps.
What is not covered under this guarantee?
The included aerator which is an expandible item.
Bathroom mixer taps(PDF size 602KB)
10 years
Home Office
BEKANT and GALANT
What is covered under this guarantee?
The guarantee covers defects in materials, workmanship andfunction on all main parts in the BEKANT desk series and GALANTstorage system, from the date of purchase at IKEA.
What products are not covered under this guarantee?
The following product in the BEKANT desk series and GALANTstorage system is not covered under the guarantee:
• BEKANT desk top shelf
• BEKANT screens
BEKANT and GALANT(PDF size 460KB)10 years
MARKUS
What is covered under this guarantee?
The guarantee applies to professional office use and covers defects in material and workmanship on the following parts of MARKUS swivel chair:
• The structural frame
• Moving parts
What is not covered under this guarantee?
This guarantee does not apply to the product if it has been storedor assembled incorrectly, used inappropriately, abused, misused,altered, or cleaned with wrong cleaning methods or wrong cleaning products.
This guarantee does not cover normal wear and tear, cuts orscratches, or damage caused by impacts or accidents.This guarantee does not apply if MARKUS swivel chair has beenplaced outdoors or in a humid environment e.g. bathroom.This guarantee does not cover consequential or incidentaldamages.
MARKUS(PDF size 303KB)/ms/en_KR/img/customer_service_new/10_year.gif
VOLMAR
What is covered under this guarantee?
The guarantee covers defects in material and workmanship on the following parts of VOLMAR swivel chair:
• The structural frame
• Moving parts
What is not covered under this guarantee?
This guarantee does not apply to the product if it has been storedor assembled incorrectly, used inappropriately, abused, misused,altered, or cleaned with wrong cleaning methods or wrong cleaning products.
This guarantee does not cover normal wear and tear, cuts orscratches, or damage caused by impacts or accidents.
This guarantee does not apply if VOLMAR swivel chair has beenplaced outdoors or in a humid environment e.g. bathroom.This guarantee does not cover consequential or incidentaldamages.
VOLMAR(PDF size 258KB)
10 years
Kitchen
Kitchen drawers, cabinets, fronts, worktops and sinks
How long is the guarantee valid?
The guarantee for the METOD kitchen system remains in force for twenty-five (25) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in material and workmanship in the METOD kitchen system.
METOD kitchen system
What is covered under this guarantee?
This guarantee covers all the following parts of the METOD kitchen system:
• Cabinet frames (except for TUTEMO and HÖRDA)
• Fronts
• UTRUSTA hinges
• MAXIMERA fully-extending drawers
• UTRUSTA shelves of tempered glass and melamine
• Legs and plinth
• Cover panels
• Deco strips/mouldings
• Worktops (except for LILLTRÄSK and FYNDIG)
• Sinks (except FYNDIG sinks)
• UTRUSTA dish drainers for wall cabinet
• VÅGLIG connecting rail
• UTRUSTA supporting frame for waste
10 years
FÖRVARA drawers, UTRUSTA wire baskets, TUTEMO and HÖRDA open cabinet have a 10-year guarantee.
Products not covered under 25 or 10 years guarantee
Knobs, handles, FYNDIG kitchen, FYNDIG sink, FYNDIG worktop and LILLTRÄSK worktop.
What will IKEA do to correct the problem?
IKEA will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, IKEA through its own service operations, will then, at its sole discretion, either repair the defective product or replace it with the same or a comparable product. If it is covered by this guarantee, IKEA will pay the costs of repairs, spare parts, labour and travel for repair staff, that IKEA incur, provided that the product is accessible for repair without special expenditure. This does not apply to any repair work not authorized by IKEA. Replaced parts become the property of IKEA. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. It is IKEA that determines, at its sole discretion, what constitutes an appropriate replacement.
Kitchen mixer taps(PDF size 532KB)
10 years
Living room
Sofas and armchairs
What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects inmaterial and workmanship in
• frames
• seat and back cushions
Products and parts not covered under this guarantee
This guarantee does not apply to:
• fabric covers
• leather covers
Sofas and armchairs(PDF size 216KB)