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Notation based on the Specified Commercial Transaction Act

Representative Helene Von Reis
Address Head Office: 5F, 2-3-30, Hamacho, Funabashi-shi, Chiba 273-0012 Japan
Operating store:
IKEA Tokyo-Bay
2-3-30 Hamacho, Funabashi, Chiba 273-0012 Japan

IKEA Kohoku
201-1 Orimoto-cho, Tsuzuki-ku, Yokohama, Kanagawa 224-0043 Japan

IKEA Shin Misato
2-2-2 ShinMisato Lala city, Misato city, Saitama 341-0009 Japan

IKEA Tachikawa
6, Midori-cho, Tachikawa, Tokyo 190-0014 Japan

IKEA Tsuruhama
2-24-55 Tsurumachi, Taisho-ku Osaka-shi, Osaka 551-0023 Japan

8-7-1, Minatojima Nakamachi, Chuo-ku, Kobe City, Hyogo 650-0046 Japan

IKEA Fukuoka Shingu
2-9-1, Chuo-ekimae, Shingu-machi, Kasuya-gun, Fukuoka 810-0120 Japan

IKEA Sendai
2-1-1 Asuto Nagamachi, Taihaku-ku, Sendai, Miyagi 982-0007 Japan

IKEA Nagakute
1-gaiku, Tochikukaku-seiri, Jigyouchi-nai, Koen-nishi Station Area, Nagakute-shi, Aichi, 480-1100
Necessary charges other
than the price of goods
・Consumption tax
・Shipping charge(at least 990 JPY; for details, please see the charge list of “Delivery Service”.)
・Handling charge (990 JPY; fee for product pickup)
Defective goods If a defective is found after unpacking, contact the Customer Support Center immediately. We will provide a free-of-charge repair, replace the defective goods with non-defective goods, or return the price of goods.
Tel: 0570-01-3900 (Navi Dial)
Operating hours: 10:00-19:00
[Excluding January 1]
Or, please make an inquiry through the contact us page.
Sales volume The inventory is limited for each of goods. Please confirm the inventory of goods through access to the website (The web address is shown below).
Delivery date Delivery service
Usually, goods are delivered in around one to two weeks.

Over-the-counter pickup service
Goods are delivered on the scheduled receipt date designated by customers.

Note: When using the delivery service, there may be a delay in delivery due to road conditions, etc. In addition, due to some circumstances, if the delivery date is later than the original planned date or the scheduled receipt date designated by customers, the delivery company or IKEA will notify it.
Payment method /
timing of payment
(deadline of application)
Please take a procedure for payments by credit card, together with an application procedure for the purchase of goods.
Cancellation of sales
contract / returning goods
When all the following requirements are satisfied, customers may cancel the sales of goods contract with IKEA and return purchased goods to IKEA for 365 days from the date of purchase (if the price payment date and the delivery date of goods differ, the delivery date of goods), even if the goods do not have any defect. In other cases, customers are not able to request IKEA to cancel the sales of goods contract and return the goods or make a refund.
(1) Goods shall be designated goods (some goods, such as outlet goods, plants, order-made goods, cut-out cloth fabrics, food / beverages, cannot be returned).
(2) Goods shall be unused.
(3) Wrapping and tags of goods (wrapping paper with a barcode having the manufacturing number of goods or information on goods) are attached to the goods.
(4) Goods are not damaged or defaced.
(5) A receipt evidencing the fact of purchase of goods and date of purchase is presented.
(6) Goods are brought or sent to the storefront of the store listed in the receipt.
(7) Customers shall be “consumers” (= individuals, excluding the case where they become parties to a contract as business or for business).
Shipping charge
for returned goods
・If defective goods are returned, we shall pay the shipping charge.
・If goods are returned due to the convenience of customers, customers shall pay the charge. If customers have difficulty making an arrangement for large goods, etc., request it to us when notifying it. We will make an arrangement for the same fee as shipping charge. In this case, we will return the price of goods (however, a refund is given after the arrival of goods is confirmed. If we arrange the return of goods, the amount obtained by deducting the shipping charge and handling charge from the price of goods is returned). Please note that the delivery expense and handling charge are not returned.
Trade name or
service name
IKEA On-line Store
Telephone Tel: 0570-01-3900 (Navi Dial)
Operating hours: 10:00-19:00
[Excluding January 1]
Contact Contact us page
Website address