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About IKEA store

1. Lost and found

If you have left items you purchased at the store, ask a staff near the entrance with your receipt.

If you have lost your personal belongings (such as a mobile phone), ask a staff at Småland (Kid’s play area). If we don’t have it yet, leave your contact information with us and we will let you know as soon as it is found.

2. Why are items sometimes out of stock?

Every effort is made to maintain the availability of items shown in the catalogue, but due to popularity and supply issues, some products may not always be available. Generally, IKEA can estimate when a product should be back in stock; however since IKEA products are manufactured throughout the world, there are sometimes circumstances which can cause delivery delays.

3. Can someone help me plan and design rooms?

IKEA web page offers “planning tools” to simulate to design your room on computer for free. We also offer a special planning service just for kitchen. Using computer simulations, specially trained kitchen planners can help you plan and choose the kitchen that is right for you. Ask more at IKEA store.

4. How can I get large items home?

Most IKEA products are flat-packed, making them easy to transport. The IKEA store offers (or will refer you to) a home delivery service if you prefer. Home delivery is not included in the product price.

5. Can I bring in my pets?

No pets are allowed in all IKEA stores in Japan. Also, please refrain from tying your pet outside the store while you do shopping.

6. What if I want to have the products assembled?

IKEA products are generally easy to assemble and require no special tools. If you prefer, most IKEA stores can refer you to a reputable, reasonably priced assembly company that can come to your home to assemble and install our products.

7. Can I return items?

IKEA stores always offer a generous return policy and you can return items within 90 days of your purchase. Bring unused items, the receipt, and the original packaging. Outlet products, plants, custom-ordered products (such as kitchen work tops), cut fabric, food are not included. If you made your purchase with your credit card, bring the card and the credit card receipt and ID card.

8. Complaints?

If you have any complaints about our products or services, please contact your store and we will be happy to solve the problem.

If you have any question about your purchased items, please present your receipt.

9. How many products are in the IKEA product range?

There are about 12,000 products in the total IKEA product range. Each store carries a selection of these 12,000 products depending on store size. The core range is the same worldwide.

10. Where does IKEA purchase its products from?

IKEA has more than 1,350 suppliers in 50 countries. All products have the label 'Design & Quality. IKEA of Sweden' and the country of origin. IKEA purchases the majority of its products from Europe (64%), followed by Asia (33%) and North America (3%).

11. Where are our products manufactured?

Today approximately 22% of our range is produced in China. IKEA is in control of the product development process and through our Trading areas we work closely together with our suppliers in place, which is an advantage when it comes to securing product quality. A product risk assessment is made during the development of the product. Tests and follow-ups are done both before we start the production and then on continues basis. We test our products according to our own requirements and applicable international standards/legislation at accredited internal and external test laboratories. IKEA products shall always be safe to use. IKEA believe it's possible to produce safe high quality products to low prices in China.

12. What new IKEA store openings are scheduled in Japan?

Please see the latest news on the webpage below.