Product recall

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IKEA Product Recalls


Here you will find the latest information about recalls on IKEA products.

IKEA urges customers who have a PATRULL nightlight to immediately stop using it and to bring it back to an IKEA store for a full refund.

18-08-2015

Note; Examples show an EU plug but the construction and risk is the same regardless of PATRULL nightlight plug type.

IKEA has received one report where a child played with the PATRULL nightlight. He tried to remove the light from the socket when the lid came off. The child got an electric shock and had visible wounds on his hand.

Whenever an IKEA product is involved in an incident we take immediate action. The product was removed from sale the same day as the report came in and an investigation started. More than 600 PATRULL nightlights have since been tested and they were all OK. In spite of this IKEA has decided to recall the lamp to avoid the risk of any further incidents.

PATRULL nightlight has been sold in Europe and North America since 2013.

Proof of purchase (receipt) is not required for a full refund. For more information, please contact Customer Services on 01 541 3302.

IKEA apologises for any inconvenience this may cause.

IKEA recalls PATRULL KLÄMMA and PATRULL SMIDIG pressure mounted safety gate due to fall hazard if used at the top of a staircase

12-05-2015


IKEA warns customers who have a PATRULL KLÄMMA or a PATRULL SMIDIG pressure mounted safety gate that these models are not to be used at the top of a staircase.

The PATRULL KLÄMMA or PATRULL SMIDIG pressure mounted safety gates are safe to use in a doorway between rooms or at the bottom of a staircase.

IKEA has received reports where the friction between the wall and the pressure mounted safety gate has been insufficient to hold the gate in its intended position. In addition, the lower metal bar could constitute a tripping hazard. The gate poses as a fall hazard with risk of injury if mounted at the top of a staircase. There have been 3 reports identified where children have been injured as a result of falling downwards on stairs.

Customers who wish to keep their PATRULL KLÄMMA or PATRULL SMIDIG safety gate for use in a doorway between rooms or at the bottom of a staircase can contact IKEA to free of charge receive updated user instructions and new adhesive warning labels to put on their safety gate.

Customers who wish to return their PATRULL KLÄMMA or PATRULL SMIDIG safety gate are welcome to do so for a full refund at the Customer Returns Department in their nearest IKEA, or exchange for the PATRULL or PATRULL FAST safety gate, which are suitable for the top of the stairs.

Any PATRULL safety gate extension unit bought with the PATRULL KLÄMMA or PATRULL SMIDIG safety gate may also be returned for a full refund or exchange. Proof of purchase is not required to obtain the refund.

PATRULL KLÄMMA and PATRULL SMIDIG safety gates have been sold since August 1st 1995. This recall only affects products with a date stamp of “1510” or earlier, since all newer models will include updated user instructions and updated adhesive warning labels for the gate.

“However, for those customers who have a newer safety gate with a later date stamp but who didn’t notice that it’s not suitable for use at the top of stairs, can also get a refund or exchange for PATRULL or PATRULL FAST safety gate which are suitable for the top of the stairs.”

For more information, contact IKEA on 01 541 3302.

IKEA recalls PASTAÄLGAR FULLKORN, elk-shaped wholegrain pasta and PASTAÄLGAR, elk-shaped pasta due to non-declared soy content

01-10-2014


IKEA wants to make customers aware that PASTAÄLGAR FULLKORN, elk-shaped wholegrain pasta and that PASTAÄLGAR, elk-shaped pasta, sold in the IKEA Swedish Food Market may contain soy, which is not declared on the products. As a precautionary measure, we have decided to recall this product.

Soy is an allergen and persons allergic to soy may experience an allergic reaction if eating the product.

The product is safe for anyone not allergic to soy.

Customers allergic to soy or otherwise concerned are welcome to return PASTAÄLGAR FULLKORN, elk-shaped wholegrain pasta and PASTAÄLGAR, elk-shaped pasta, to the nearest IKEA store for a full refund.

Please visit your local Exchange & Returns department or call Customer Services on 01 541 3302 for more information.

We are sorry for any inconvenience this may cause.

IKEA recalls GUNGGUNG children’s swing for risk
of serious injury

16-09-2014


IKEA urges customers who have a GUNGGUNG children’s swing to immediately stop using it and bring it back to any IKEA store for a full refund or exchange.

IKEA has received reports of incidents showing that the suspension fittings do not live up to our quality requirements posing a risk of serious injury.

GUNGGUNG children’s swing has been sold on all IKEA markets since 1st April 2014.

Proof of purchase (receipt) is not required for a full refund or exchange. For more information, please contact IKEA on 01 541 3302.

IKEA apologises for any inconvenience this may cause.

IKEA recalls children’s bed canopies because of strangulation risk

20-03-2014
IKEA recalls children’s bed canopies because of strangulation risk
Click here for enlarged image

IKEA kindly asks customers who have purchased a bed canopy, intended to be draped around children’s cots/beds, to stop using it with infants and small children and bring it back to any IKEA store for a full refund. The affected bed canopies are: LEGENDARISK, MINNEN bed Canopy set, BARNSLIG BOLL, MINNEN Brodyr, HIMMEL, FABLER, TISSLA and KLÄMMIG.

IKEA has identified a potential strangulation hazard associated with these products. No permanent injury has been reported, but IKEA has received reports of the net being pulled into cots/beds and then becoming entangled around infants’ necks.

The bed canopies have been sold on all IKEA markets, since 1996.

For more information, please contact 1890 876 707.

IKEA apologises for any inconvenience this may cause.

IKEA repeats and extends the recall for repair for SNIGLAR junior beds

29-01-2014


We kindly ask customers who have a SNIGLAR junior bed to immediately check the date stamp on the label attached to the headboard of the bed. The affected date stamps (yyww) are 1049-1318 involving a wider date stamp range than the one previously communicated (which covered 1114 – 1318).

IKEA has received eight reports of breakage of the metal rod connecting the guardrail to the bed frame. A broken rod could expose sharp metal edges, presenting a laceration hazard. One incident with a minor scratch injury caused by breakage of the metal rod has been reported.

Customers with an affected product or who are concerned about their SNIGLAR junior bed are asked to visit their local IKEA store or contact IKEA customer services on at 1890 876 707 or email us at the earliest opportunity to receive a repair kit free of charge.

We would like to reiterate to customers that the safety of our products is always a primary priority and we apologise for any inconvenience caused.

IKEA recalls for repair a number of KRITTER and
SNIGLAR junior beds due to laceration hazard

15-08-2013




IKEA kindly asks customers who have a KRITTER or SNIGLAR junior bed to immediately check the date stamp on the label attached to either the headboard or the underside of the bed.

IKEA has received seven reports of breakage of the metal rod connecting the guardrail to the bed frame. A broken rod could expose sharp metal edges, presenting a laceration hazard. No reports of any injuries caused by breakage of the metal rod have been reported.

Only KRITTER pine junior beds with date stamp (YYWW) from 1114 to 1322 and SNIGLAR junior beds with date stamp from 1114 to 1318 are affected. KRITTER junior bed in blue and white are not affected.

Customers with an affected product are asked to visit their local IKEA store or contact IKEA customer services on 1890876707 or e-mail us at the earliest opportunity to receive a repair kit free of charge or alternatively an exchange or refund.

IKEA apologise for the inconvenience.

LYDA jumbo mug

IKEA kindly asks customers who have a LYDA jumbo cup to stop using the cup immediately and bring it back to any IKEA store for a full refund.

The cups can break when hot liquid is poured into them, creating a burn hazard.

IKEA has received twenty reports of cups breaking in use, including ten reports of injury. The affected cups were sold between August 2012 and April 2013.

No other IKEA cups are affected by this recall.

For more information, please contact IKEA on 1890 876 707.

IKEA apologises for any inconvenience this may cause.