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For Macau customers

To enhance the customer service experience, from Apr 25, 2016 onwards, customers can pick up the products at our new Macau Merchandise Pick-up Point at Macau Tower Convention Entertainment Centre, Level 2, Shop EH3 from 10:30am to 7:30pm. For your convenience, parking spaces are available in Macau Tower, and there is meter-parking next to the Tower. For further inquiry, please feel free to contact our Toll-free hotline at 0800-347 (10:30am-7:30pm) or email us at

Note: Please remember to bring your own shopping bag when you come for merchandise pick-up, or you can purchase a FRAKTA carrier bag at our Hong Kong store or here for $5 each.

Macau Merchandise Pick-up Point

Opening hours: 10:30 am- 7:30pm
Address: Shop EH3, Level 2, Macau Tower Convention and Entertainment Centre, Largo da Torre de Macau

FREE Merchandise Pick-up Service

Either shop online or at our stores, we will deliver your items to the Macau Merchandise Pick-up Point for free.

• Our merchandise pick-up service does not apply to breakables and display items sold.
• Please present the original Sales Memo or the printed Online Sales Order Invoice for pick-up at Macau Merchandise Pick-up Point.
• An administration fee of $350 will be charged for re-scheduling made less than 8 days before the scheduled pick-up date. The re-scheduled pick-up date should be at least 5 days after the re-schedule request.
• If customer is not able to pick up within 7 days of the specified date, a storage charge of $100 per day will be imposed (Starting from the 8th day).
• Customer can borrow a trolley at Macau Merchandise Pick-up Point with MOP500 deposit, and get back the deposit upon return.
• Macau Merchandise Pick-up Point will be closed when typhoon signal No.8 is hoisted.

Delivery service

Please click here to see details.

If you are not able to experience the full benefit of shopping at our stores in Hong Kong, then shopping online is an easy and convenient way to shop from anywhere in Macau.

Find more about the ordering process and what can you shop online here.

If you have any enquires about Macau Online, please see FAQ or reach us by
Toll free: 0800-347 (10:30am -7:30pm)
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