Contact us

Need Help? The fastest way to get answers is to read our
Frequently asked questions (FAQs).

If the FAQs cannot answer your question, please feel free to contact our Customer Service Hotline at 31250888(10:30am-8pm) or send us email,, and we will feedback to you as soon as possible. Please be reminded to provide your contact telephone number.

Delivery reschedule / Delivery request

If you would like to reschedule delivery or have any special requests, please send the following information to We will confirm your request via email or call within 2 business days.

• Store sales order no. starts with SS, KS, CS or TS; for Online order no. starts with WS./ 9-digit of Reference number in the Online sales order invoice

• At least 2 preferred choices of delivery date and time slot

• Contact name and telephone number

If you would like to reschedule or cancel the delivery, please email 3 days (Hong Kong) and 7 days (Macau) in advance for our arrangement otherwise we will charge an administration fee of HK$200 (Hong Kong) and HK$350 (Macau).


Answers to all the most frequently asked questions.