About shopping

How to shop at IKEA

ABOUT SHOP IN STORE | ABOUT ONLINE SHOPPING
A woman lying on a white sofa and using a laptop.
What is shop online?
What methods of payment can I use?
We accept: Delta, Visa, Visa Electron, MasterCard, Maestro, IKEA Business Card and IKEA Gift Card. More information
How do I make a payment on the website?
When you have finished adding products to your basket you can proceed to the Checkout. Follow the steps on-screen and confirm your details are correct. We will confirm your order via email.
How secure is online shopping with IKEA?
IKEA is committed to ensuring your personal details are kept safe at all times. We use a number of fraud prevention measures. You will be asked to provide information to ensure that your card is not being used fraudulently online. Examples IKEA uses include the security code, printed as the last three digits on the signature strip on the back of your card, and 3D Secure codes used by VISA and MASTERCARD. You can register for 3D secure with your card issuer.
Shop online gives IKEA customers the possibility to browse and buy IKEA products remotely and at a time convenient to them.
What happens after I have placed my order?
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Delivery
A cut out of a yellow delivery van.
We deliver your online purchases beyond your front door and into your room of choice. Our delivery service is available 7 days a week, at times that suit you anywhere in your local IKEA store’s delivery area. Terms and conditions apply
We have 2 delivery services used to deliver your order.
Parcel delivery

This service is used to deliver small items weighing up to 25kg. A parcel delivery can comprise multiple small packages
up to a total order weight of 100kg. Some of our products are not suitable to be delivered via parcel, for example products
containing mirrors or glass and some items over 150cm. These will be transferred automatically to a truck delivery where we
can take better care of them.

And remember, if your order is delivered via Parcel, then you don’t need to be at home to accept delivery.
Parcel Force will leave a card informing you that they will rearrange delivery at your convenience or
you can collect from your nearest depot. Alternatively you can arrange for your order to be delivered
to a different work address if this is easier for you.
The charge for parcel delivery is £7.50.
Please note any individual product that weighs more than 25kg will be delivered to you via our truck delivery service.
Parcel force will deliver orders Monday to Friday between 9am and 6pm.
Truck delivery

A 2 man team will deliver all orders that we classify as ‘large’ deliveries, (anything over the 25kg item rule),
and any products that we deem unsuitable for parcel delivery. Our truck delivery charges start from £35 and are based on postcode.
Your delivery charge will be calculated at the checkout.

The delivery date will be displayed on the website at checkout and in your Order Acknowledgement email.
Within 72 hrs we will confirm your delivery date in your Delivery Advice email, the email will also specify a parcel courier
or 2 man truck delivery. If you have included a mobile telephone number, then we will also SMS text message to confirm this date.
Use your email address, Order Number and Delivery postcode to log into our Order Tracker
Where does IKEA Shop online Deliver to?
At the moment we deliver to mainland England, Wales and Scotland. Some outlying areas
are not covered by our delivery network. Check when we deliver to your area using our Postcode checker.
If you want to take your order abroad we are happy to deliver to your shipping agent for onward transfer.
About Your Delivery
For more information about your Delivery
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Privacy policy
When shopping and buying online from IKEA you will be asked to read our privacy policy. It explains that any details given to IKEA are secure.
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What do I do if I want to cancel or return my order ?
Where you place an order through IKEA Shop Online for an IKEA product you can cancel your order at any time before the goods are despatched to you and we will provide a full refund of the price of the goods and any delivery and other charges which you have incurred.
About cancellations, returns and refunds
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Why do we only refund to the same payment card?
It is a condition of the card schemes (VISA, Mastercard and Maestro) that all refunds must be processed on the same card used to make the original payment. This is to help reduce fraudulent activity. IKEA must comply fully with all card scheme rules in order to be able to accept these card types.
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Data protection
If you wish to talk to us about your online order please note that we are only able to talk to the person who placed the order. If you’d like us to talk to someone else regarding your order, a family member for example, then please contact us and we’ll add their details to your order.
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Cancel or Return information
About this Returns Policy
YThe terms and conditions set out in this policy apply to all goods purchased from IKEA Shop Online in the UK, whether you buy through our website at www.IKEA.co.uk, or over the phone. This returns policy complies with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Your right to cancel
Where you place an order through IKEA Shop Online for an IKEA product you can cancel your order at any time before the goods are despatched to you and we will provide a full refund of the price of the goods and any delivery and other charges which you have incurred.

Following payment of the goods which is when the contract between us is formed, you can cancel your contract up until 14 days after the day on which you receive the goods by notifying us. This means that if you change your mind about the goods, or for any other reason you decide you do not want to keep the goods, you can notify us of your decision to cancel the contract, and then return the goods to us for a refund. If your order comprises of more than one item which are delivered on separate days, or one product which is delivered in instalments on separate days, you may cancel your contract in respect of all instalments and any or all of the goods up to the end of the day which is 14 days after the day on which you receive the last instalment of the goods or the last of the separate goods ordered.

Nothing within this returns policy or the terms of sale affects your statutory rights under law, and in particular you will always be entitled to return goods to us for a full refund if they were misdescribed, or are not of satisfactory quality or reasonably fit for their purpose and we cannot remedy the fault to your reasonable satisfaction. In such circumstances, we will refund the price of the goods in full, together with any applicable delivery charges and any reasonable costs you incur in returning the item(s) to us.
How to cancel
If you wish to cancel an order or contract, you just need to let us know that you have decided to cancel. You can do this by phone or in writing.

Call us on 020 3645 0015. Please have your order acknowledgement email to hand and be ready to quote your order number and to specify which goods you want to return.

You can alternatively complete the cancellation form, in which case we will email you to confirm that we have received your cancellation.

Alternatively, you may also give us written notice of your cancellation. This can be done by writing to us at IKEA Shop Online, Customer Services Centre, Kingston Park, Peterborough, PE2 9ET. You must include your order number in the written notice, and clearly specify which goods you wish to return. Whether you send your cancellation notice by post, phone or online, the cancellation will take effect on the day it is sent to us. Where you cancel the contract after the goods have been delivered you agree to return the goods to us by following the procedure set out below.
Returning your goods

If the goods have been delivered to you before you decide to cancel your contract, you must return the goods to us without delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the contract.

If you would like to return the goods yourself, you can take them to any IKEA store within the United Kingdom. You will need to take all of the goods you are returning, together with a copy of your Order Acknowledgment email, delivery receipt and the payment card with which you paid for the goods.

To arrange collection of the unwanted goods please contact IKEA Shop Online by contacting us. Alternatively you can speak to an IKEA Shop Online Advisor on 020 3645 0015. Please have your order number and delivery receipt to hand. We will then arrange for your unwanted goods to be collected by an IKEA representative. Or use one of our cancellation form. A collection fee for the cost of returning the goods will apply. The fee is the same cost that you pay for delivery.

You agree to return the goods in full, in a resaleable condition and IKEA also asks that you return the packaging with the goods where possible. You are responsible for the cost of returning the goods, unless the goods are faulty or not as described, in which case we will refund any reasonable costs you incur in returning the item to us. If you are returning your goods because they are faulty or incorrect, no collection fee will be charged.

If you decide to return goods to us after you have started to assemble them then you should disassemble them to the extent necessary to allow them to be properly returned. However, if disassembly is reasonably likely to cause damage to an item please leave it assembled and let us know by contacting us. Alternatively you can speak to an IKEA Shop Online advisor on 020 3645 0015.

Taking reasonable care of the goods You agree to take reasonable care of the goods from the time that they are delivered to you until the time that they are returned.

Conditions of Collection

Collection of the goods will only take place from the delivery address to which they were delivered and will be subject to the following conditions:

• You agree to provide IKEA Shop Online with as much detail as possible of relevant features of the delivery address which floor the items are to be collected from, whether there are any narrow doors etc. in order to help our representative prepare for the collection;
• You agree to ensure that there is suitable access to the chosen collection location;
• If our representative reasonably considers that collection from the room of your choice is likely to cause damage to the goods or to your property, they will inform you and record this concern on the collection document. You may instruct our representative to collect the goods in spite of such concern but we will not be liable for any damage caused to your property or to the goods as a consequence of us attempting collection on your instructions (provided that reasonable care is taken in collecting the goods);
• You agree to give our representative all goods which are being returned, including all component parts of such goods and all related items or accessories (and if possible the original packaging) which are included in the price of the goods being returned;
• A collection document must be signed by you to confirm that the collection has taken place. The collection document will be provided by the representative who comes to collect your goods;

If you are not personally available to accept delivery of the goods you may appoint a representative to do so on your behalf. The representative must be an adult capable of supervising collection on your behalf, and you agree that we will be entitled to rely on the representative's instructions as if they were your own.

Refunding your money

We will refund the price you paid for the goods and credit the refund you are due to the credit, debit or gift card that you made payment with. However, please note that we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

We will refund any delivery costs you have paid.

We will make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

• If you have received the goods and we have not agreed to collect them from you, 14 days after the day on which we receive the goods back from you (or if earlier, the day on which you provide us with evidence that you have sent the goods back to us); or
• If you have not received the goods or you have received them and we have agreed to collect them from you, 14 days after you inform us of your decision to cancel the contract.