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It's OK to change your mind
It’s important to us that you like and enjoy the products you purchase at IKEA. If you’re not satisfied with your product, or if you have simply changed your mind about it, you can return it to IKEA within 365 days. For unused products, that are returned with a receipt and in the original packaging, we will refund the full amount of the purchase price to you.

IKEA will refund the amount in the same way in which you originally paid for the product in question. You can return any unused products that are in perfect condition, even if you have already assembled them. If the product you wish to return does not meet the above-mentioned criteria, we may refuse to accept it or else offer you an exchange or a refund card.
This return policy applies to instances in which you change your mind about a product; it does not affect your legal rights or IKEA guarantees.
Our 365-day return policy does not apply to as-is articles. This return policy does not apply to IKEA services (delivery, assembly, etc.), to which the relevant items in our General Terms and Conditions of Business apply.
Read more about our warranties and guarantees
Sweet dreams. Or exchange it.
We know that you can't find the right mattress in ten minutes. Your body needs around four to six weeks to get used to the new mattress. So feel free to take your mattress home and try it out. You have 90 days to be sure that you love it – and if not, you can exchange it for another.

Second Chance
Need to get rid of IKEA furniture that is still in good condition? Give it a second chance! Follow the four steps in our online tool, print out the pdf report with your calculation number and bring it to your IKEA store together with your assembled furniture.
How to return
Because sometimes you change your mind.
Return any IKEA furniture or product for free to your closest store location.
Return for free at any IKEA store. Find your local store here.
Organise an IKEA return pick-up from your home or business address.

A pick-up

Get a pick-up from your home or business to our nearest IKEA store. Prices range from CHF 59.00 - 149.00 depending on the goods value (same as our delivery service). Please contact us for pricing and scheduling.
by parcel

By parcel

Please contact us with your receipt or order confirmation at hand. Price CHF 9.95 per Parcel. Finished parcel cannot be more than 35kg in weight and 4m circumference (2xheight + 2xwidth + longest side).
365 days | How to return | Missing, damaged or incomplete orders
Missing, damaged or incomplete orders
Sometimes things don't go as planned. If your order arrived incomplete, contained damaged products, or didn't even show up, we're here to help.
Return any IKEA furniture or product for free to your closest store location.

Visit your closest store

Regardless of your issue, you can always visit your local IKEA store and we will find a solution for you. If your item is damaged, bring your damaged item and proof of purchase. If you are missing an item, bring your order confirmation.

Call us

Visit our contact page to call one of our co-workers. We will help you find a solution. For damaged goods, if possible, please attach pictures when filling in the contact form to allow us to resolve the matter quickly and efficiently.
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